Reviews of local pros in Hinckley, Ohio

The crew showed up on time both days. The installation of the furnace and AC went smoothly. The crew worked well together and was informative. They expertly fabricated the new duct work for the furnace. Clean up after themselves when the job was finished. We are very happy with our new Trane furnace.

We chose S&S Heating, Cooling & Sheet Metal to replace our Furnace and AC. Very pleased with the whole process from the first meeting with Mark to the completion of our install. They came highly recommended to us, and I also highly second that recommendation!!!

A+++ install of a Trane replacement HVAC system. Don, Mark, and Ty were knowledgeable, professional, and friendly. Took their time and made sure everything was done the right way with no loose ends. A quality job at a fair price. Highly recommended.

My AC went out in the middle of a heat wave and S & S came to the rescue! From start to finish they were professional, gave me options on repair vs. replace, and gave me a fair price on the replacement I ultimately chose. They were on time, considerate, and cleaned up after the job. Great experience, would highly recommend. Best of all, my house is nice and cool now.

Absolutely satisfied with the work! Mr. Zach, the boiler man, came out and diagnosed a tricky situation with my boiler and was able to get it working in a safe way until the parts came in. He got everything working correctly with the new parts and I couldn't be happier with the quality of service and the price I can't complain about either. I thought it was pretty fair. Definitely calling S+S again. Thank you for the quality service Zach.

While our furnace installation last December went smoothly, we have had nothing but issues since getting our A\C installed this spring.

The technicians were inexperienced and cut corners, and the work was not done in accordance with our original (written) quoted estimate.

The company has not stood by their work at all, despite us reaching out several times. I have let my neighbors know to avoid them now, which is disappointing given our previous good install.

S&S has done the maintenance on my boiler for years, and recently installed whole house air conditioning in my older house in Cleveland Heights. They are professional, courteous, responsible, reliable and reasonably priced. Their routine maintenance is exceptional and their installation work was as well. I would recommend them without reservations for heating or cooling work.

I am writing this review to formally express my deep concern and disappointment regarding S & S Heating, Cooling & Sheet Metal company’s refusal to provide emergency service for a furnace they installed in my home in 2010.

Despite the fact that their team originally installed both the furnace and air conditioning unit, when I called their service number on 10/23/2025, I was informed that they would not dispatch a technician to address a complete heating failure—solely because I did not contract with them for the annual maintenance checkup.

This decision is not only unacceptable but also irresponsible, especially considering the circumstances:
• There was currently no heat in the home.
• Two senior citizens reside in the household, both of whom are vulnerable to cold temperatures.
• The forecasted temperatures for the coming week were between 40°F and 50°F, posing a serious health risk.

As a home owner, I understand the importance of service agreements and preventative maintenance. However, denying emergency service to a long-standing customer—particularly one whose equipment was installed by their company—due to a lack of annual checkup participation is both unethical and contrary to the principles of customer care and safety.

So if you need to replace your furnace or A/C, I highly recommend you look else-where for a more compassionate company.

Mark stopped out same day thinking I needed a brand new furnace based in what I was told previous . He came in checked out what was going on first was not at all interested in selling me a new system. Fired up the furnace explained how it operates and some things that could use a tune up to buy some more time. A new furnace is in our near future and I know who I will trust and go to when we take the leap soon! Thanks Mark for your patience, listenting to my concerns and giving me some reassurance.

Since 2007, S & S has supported all of our heating and cooling needs. Always prompt and dependable, they have been keeping us comfortable in multiple houses. Skilled and personably providing superior service and solutions! Highly recommend!

Called for a quote to get water tank cleaning done and check valve installed. Came out once did the cleaning all fine charged the 130 quoted for it. Was told they need to come back for the valve. They called me quoted 40 some dollars for part plus labor. It was 103 in labor which is fine labor was in the quote. Handed me a bill with an added 105 diagnostic fee (I requested the part nothing was diagnosed just wanted put on). Called to ask why that wasnt in the quote was told thats just standard.

Edit. For the cleaning of the system flushimg it the technician brought 1 gallon of vinagar and after he reviewed the tankless system. He ran a gallon for about 14 minutes said he did a few extra min but they dont need it my water heater already started acting up. I didnt want to pay again so took out the manual, it requires 4 gallons and to flush for 1 hour. So thanks for nothing. I will call in morning to inform them will update with response.

Friendly, courteous and professional. From the first visit for an estimate to completing the job, I felt very comfortable that the result would be well done. The furnace was installed and working the same day, so I didn't have to be without heat overnight. The air conditioner was completed the next day. Highly recommended!

S&S was the perfect contractor to work with from start to finish replacing our entire heating and cooling system! From the office staff, to getting a consultation, good pricing and the friendly and professional crew that came out- it was an efficient and seamless process. We immediately could tell the high quality difference of our new HVAC equipment! Finding someone you can trust with such a big job is important and we could not recommend them more! Truly! Thank you S&S Team!

We are so happy that went with S&S Heating! Our AC went out during one of the hottest weeks of summer. Mark came out quickly, took a look at everything and spent time explaining everything to us. There were scheduled a few weeks out (understandably for this time of year) but refilled the coolant in the unit as a courtesy, so we would be comfortable until they could replace everything. That is going above and beyond! When the time came for the work to be done, the guys showed up on time, were professional and got the work done quickly. They also left no mess behind! Their pricing was fair as well. All around, we had a great experience and would highly recommend them!

The whole process was 5 star, from the bid to the installation. Great people to work with from the owner to the office staff to the techs & installers. We have used S & S for 29 years keeping up service on the unit etc. This time it was a new furnace & air conditioning unit. When you find good people & a good product you need to stick with them & of course SPREAD THE WORD!