Reviews of local pros in Hudson, Ohio

The work was scheduled and completed in a very short amount of time. The house had a fire, and within a week, you could not find any evidence or smell from the fire. Amazing. Great, friendly staff and eager to accommodate our needs.

There was water damage due to ice-dam formation. The company was requested to repair the damage to the family room.
The repair was finished in good time. The team was easy to work
with.

When I had my fire the first call I made was to Servpro. Michelle, Sharyn and Jaquellin took care of everything; duct cleaning, structure and content cleaning and coordinating various other companies for linens, electronics and such. They did such I great job I didn’t even need to spring clean!

Extensive water damage in basement. Servpro did an excellent job mitigating water damage and drying the wet areas.

Please contact us in regards to the past due payment from January 2017 for moving services we rendered. We have mailed, emailed, called and contacted Servpro HQ in an effort to resolve this invoice. There has been no communication from your company. If there is a problem with the bill, at least make an effort to contact us to resolve any questions or issues.

Thanks for your response but we’ve never heard from you again, except this vague post that has nothing to do with us being paid. Please call our office to remit the outstanding amount.

We had a flood this summer at HMS due to torrential rains. We contacted SERVPRO the following morning where I was connected to Vicky Rovder. Vicky took lead on getting our carpeting and walls treated and dried, and was instrumental in helping us with every step of the process. Vicky answered questions promptly and was a model of efficiency in expediting the remediation of this event. We would have been lost without her help.

Shortly thereafter, in an unrelated classroom in our school, a parent expressed concerns over a mildew odor. HMS reached out to Vicky Rovder again where she coordinated duct cleaning and carpet treatment to remove microbes from the room. Vicky coordinated my contacts with Bruce Johnson, and the two of them saw to our needs immediately. I'm truly appreciative of Vicky and her staff for helping us with our needs.

James Markijohn, Facilities Manager

A this point in time I can say SERVPRO responded immediately to my request and kept me informed of the progress to completion of their work.

The Servpro staff genuinely care about their customers, which is a rare find these days. The office staff and field staff are compassionate and extremely helpful during a very sensitive time in somebody's life. I would defintely recommend Servpro for any restoration!

Angelica & Stasha were absolutely wonderful to work with. They were not only excellent at the work they did for my property, they also are very warm and friendly and exude excellent customer service!

When my basement flooded, Jacqueline and the FANTASTIC ServPro team came out and took care of everything (literally EVERYTHING, from the clean-up to handling the insurance agency) She was such a great help and VERY friendly. The whole team worked very fast and very efficiently to get the basement completely emptied, dried out, got rid of the black mold and safe to be in again. I have and will continue to reccomend ServPro to anybody with any restoration needs.

We have nothing but positive things to say about this Servpro location. When my home was flooded Jacqueline M. Hutchinson came out to assess damage as early as humanly possible. She was so understanding and caring. She took the worry right out of the situation. She facilitated the clean-up, the insurance, the follow-up... absolutely everything. The people who worked on their team were always polite friendly and caring. I highly recommend them for the smallest to the biggest clean-up disasters that happen in your home.

As an insurance agent, it’s extremely important to have a loss mitigation team I can rely on to treat my customers with the same level of service that I do. I highly recommend using Servpro. They are very courteous and go above and beyond for their customers. I never hesitate recommending them to my customers.

A truly great team of hard working dedicated members. We really enjoyed their great attitudes and personalities. They made life a lot brighter after a bad situation. A special shout out to Angelica, Hannah, Michelle C, Emily, Bryec, Blaine, & Jeremy.

Servpro has the hardest working people. They were Professional, courteous, caring, hard-working group of people I have ever met. They cleaned my mother’s house after a furnace puff back. I can’t even say how much I appreciate all they did for my mom. Honestly they went above and beyond. Thank you Michelle, Avrial and the rest of the crew. Terri Atkinson

Our basement flooded due to a hose that came off the water connection on the utility sink. The fire department that came out recommended we contact our insurance company. In 20 years living in this home, we've had one home owner's claim. A nice Servpro team cmae to ur home about 2-3 hours later and provided an estimate for the cleanup. Crazy high $, but I needed the water gone and the place dry.

While ServPro did a nice job drying out my basement, the billing department left a really bad impression with me. First they claimed they had not been paid when in fact the insurance company had done an electronic fund transfer to them. I had to provide the details to them. They sent me an invoice for the difference between the insurance electronic fund transfer and their final bill. Then I told them I’d have to figure out how to pay it the remaining deductible that I was not pleased about and I’d get back to them. Their bill to me was dated as being due 3/15/21. It is one week later they have already turned the bill for less than $600 over to collections and their collection agency has already sent me threatening correspondence. I’d been waiting for the stimulus money in order to pay. The total remaining balance was paid via credit card.

Would I recommend them? Based on the actual work, yes, but based on the billing experience, probably not.

HIGHLY RECOMMEND!! Our house flooded on Christmas night. The team that took care of everything did a fantabulous job. Lots of demo work and a time consuming process. Can’t wait to get the walls back up and get back to normal life soon! Great work and Thank you guys so much Matt, Joe, Bryce, Jeremy, Angelica, Joanne, Emily and Michelle C.

Crew was fantastic, detailed and completed in a timely manner. The staff were easy to communicate with and are very knowledgeable. Would highly recommend!

Ive been nothing but completely satisfied with every interaction I have with this location. Jacqueline is always so helpful and makes the process go smoothly. Keep up the great work!

SERVPRO was very responsive when our basement was flooded. They came in, assessed the situation, and answered any questions we had. They were highly professional! They worked quickly and professionally. I would recommend to others!

My hot water tank broke & water damaged flooring & carpeted areas. I was amazed at how quickly your 1st Team arrived, assessed, and started the process of removal of damaged flooring. Subsequent Teams proceeded with the same work ethic.
Your Teams are very efficient, knowledgeable, considerate, and well organized. Everyone knew their specific tasks & efficiently proceeded in a complimentary manner to achieve the goal for that day. I now look forward to having the damage restoration completed by your company as well.

Terrible experience. Our basement flooded. Servpro came over, assessed the situation and told us it would be $4500. They later billed us for $6100 without giving us any reason why it was more. On top of that, the quality of work was awful. Their main job is to get rid of the water from the basement but there was still standing water after they left the first day so I had to mop up several puddles myself. They also left 2 sopping wet rugs in the basement. One of the 2 dehumidifiers we discovered wasn't even working at the end of day 2. They charged us for floor coverings to "protect our floor" but didn't cover the carpet landing on our stairs or properly cover the hardwood floors in our kitchen.
We've been trying to resolve this issue with them for weeks but no luck. When asked to speak with the owner they say "he's a busy business man, he doesn't have time to call you".