HVAC reviews in Lancaster, Ohio

Victor was absolutely wonderful. He didn't make me feel like I was being scammed. Very sweet and he explained everything. Will definitely go back when needed.

Update: I contacted Hubbs about my installation and my concerns. I’ve already taken it upon myself to rebuild the step extended and cover the AC piping and lines.
When I explain to management what it happened, they were very apologetic. And agreed that the way the pipes were installed were tripping hazard.
After a pleasant conversation, they agreed to reimburse me for all my materials and building a new step.
I would recommend this company.
There was a glitch between the customer and the company we fixed it.

As promised, the technician arrived at the house on a timely basis. There are actually two technicians as the unit was big and heavy.
The gentleman that actually did the install never took a break and really worked hard.
With that said, I’m not thrilled at the way it looks on the outside, nor on the inside. The pipes on the outside of the house are now in front of a step which seems to be a tripping hazard. On the inside the pipes are jammed up against the hot water heater. I hope I never need another hot water heater because it’s gonna be almost impossible.
I don’t know if there are other options but it doesn’t look great.

First of all, this is Cheryl Quinn, not Cody Eyerman. Cody is my son-in-law. I was referred to you by my daughter, Mallory Eyerman.
I had excellent service. They worked with me when I asked for Victor to do my service call. He is very thorough, knowledgeable and kind!!! Thank you.

Person who answered the phone was courteous and responsive to urgent need to get heat fixed! Victor arrived quickly as promised. He explained the whats, whys, and where the problems were in a way I could see and understand. The cost was very reasonable. I’m so happy to find an honest and reliable company that I’ll call again when needed.

PLEASE READ THE FULL STORY:

First, I want to state that the technician, Victor, who came out initially is an amazing person and this does NOT reflect on him in the slightest. I originally had a glowing recommendation for this company due to Victor, that has since changed.

Story time…I have a warranty with 2-10, from buying our new home. I did not pick the warranty provider, sellers did. The warranty set me up with 4 different companies to service our broken, needs replaced being rotted on the bottom and 23 years old, water heater. The first 3 did not work any longer with the warranty company. So, after many attempts for resolution, we were given Hubbs as the servicer. AGAIN, Victor was great, and he came out promptly and provided great service. The aftermath of the visit is where issues increased exponentially. I could not get an answer from 2-10 Warranty or Hubbs after WEEKS of calling each. Hubbs couldn’t upload an “estimate” for replacement cost due to a portal upload issue. 2-10 claimed they provided an email multiple times for upload, STILL Hubbs couldn’t complete this request. Mind you, I paid $100 for Victor to come out and give the estimate. I spent WEEKS calling both places, getting nowhere. I spoke to their “dispatcher” at Hubbs on multiple occasions. She told me someone would call or email me the same day on multiple calls we had. No one called or emailed me. The “dispatcher” clearly didn’t do their job, lack of skill or knowledge as it turned out. I called a final time to explain in detail, very nicely, that I need the estimate to provide to the warranty company for resolution. She sent me a receipt for the $100 service appointment. I tried to explain in the most laymen’s terms I need “a detailed estimate of the cost of replacement of water heater, removal, labor, and parts. So, I could provide this list to my warranty company”. Again, as mentioned previously, I PAID FOR THE ESTIMATE! She continued to gaslight us on the phone, my girlfriend and I as it was on speaker in the car, that she can’t give me an estimate. She then plays the victim and says, “I told your warranty company how you speak to me”. What?! I was very polite and concise in my delivery, and this person was rude and arrogant. She then hung up, completely disconnected the line, as some kind of petulant child. So, we called back and miraculously got the “account manager” for the work order. She said she couldn’t provide the estimate either, AGAIN, the very one I paid for and they did not send to my warranty company. I was getting nowhere with Hubbs, total show of a business. So, I called my warranty company to explain what happened. They echoed the non-receipt of estimate. The agent called Hubbs for resolution as this has been an issue since 11/19/2025, today is 1/8/2026. They told the agent that they were not providing the estimate and will not be taking the job and cut all communications. So, I paid for something they never provided. I was accosted by a “dispatcher” and then hung up on. And I was back at square one after going through the holidays missing a hot water heater. I can’t say it enough, do your research. THIS IS NOT a company you want to work with. I read the reviews and was excited about a local business to work with us. We learned our lesson the hard way, not a good option for repair or replacement. Word of mouth and reviews are important today, and if our story helps you make the right choice to look elsewhere then our reality and experience coming to light with them is worth this review. I have no doubt someone there will respond and spin what happened to their benefit, but I present nothing but the facts and timeline of our experience.

Our Furnace went out Saturday evening, they sent someone out that night and they did a temp fix until our new landlord/property manager could approve their service, just so we could have some heat. They came out today, replaced the furnace and Flue pipes. Very polite (The whole lot of em!), gave me a play by play on what they were working on. Very appreciative of their work! Already warmer! Thank you so much!

Added: I'm not sure what else they did but two of the rooms that didn't have heat for two years finally have heat! Now we don't have to use space heaters!