HVAC reviews in Lancaster, Ohio

Honestly the tech was fine. But the prices are ridiculous. The parts would have been under 3000 and was quoted 8000 total for repairs. It’s a few hours job. I quoted prices at retail online to come up with 3000. And that’s a maximum. No way the quote should have been that high. By the time the tech left he was at 6000 and asking me to give him a number. People that are paying what they ask should be protected from this price gouging. I know you will delete this review before it goes anywhere but I will post other places.

Noah was great with trying to explain the problems with our fan. Although it seems to be an intermittent thing, he said it could fail at any time during this heat and recommended replacing the fan motor. He ordered it and will be installed next week. Excellent service all together!!!

Mike did an awesome job with install like always. He works efficiently and is very thorough. Garrett was great with his customer service as well. Thanks guys for getting us up and running again

Alex and Bill did great work installing our new furnace, AC unit, and mini-split in the sunroom. They were friendly and efficient. All the guys were professional and knew their jobs well. They did a good job cleaning up the mess, too. Thanks Five Star guys!

Eddie Johnson was excellent to work with. Same day service. Couldn’t have asked for someone better!

Our tech DJ was awesome, however when I called to schedule I verified multiple times that the $99 fee was the only thing we would pay for a tech to come diagnose and was assured that it was. We ended up paying $208 for tech labor with the $99 fee. That was misleading. But otherwise they got someone out same day and had good customer service.

Great people and amazing company to work with! Would recommend to anyone. Affordable and great service.

Mitch was great! He was very personable and made us feel like he was there to help, not just sell us something. He was able to fix the issue and also give us solutions to keep it from happening again. Five Star was prompt and took good care of us. I would highly recommend Five Star ⭐️!

Everything about my experience was positive. Nathan was friendly and knowledgeable, and made the decision/purchase process as easy and stress free as I could ask for. My system was installed by Brandon the very next day. Brandon was quick, clean and quiet. Everything was completed in one day and the system was up and running in time for dinner. I highly recommend Five Star. We had a few other quotes from other companies in the area, and while Five Star wasn't the cheapest option, I felt the most comfortable with them and the product they sell is top notch.

Noah
Was very knowledgeable and easy to talk to. He explained everything throughly to us. He was a great representative for your company. Very prompt service.

Communication with the Five Star team was all around amazing! Pooya was very friendly and informative. He found the problem with our a/c unit in a matter of minutes and had it repaired very quickly. He also took the time to explain how to help prevent the problem in the future. Thank you for excellent service again!

DJ was awesome honest and friendly. Happy you could all help us out so quickly and efficiently.

The Service tech Brandon was really helpful and explaining what needed to be done with my furnace and was really knowledgeable. I would recommend this company to anybody if you have furnace needs

Michael was absolutely fantastic. He was extremely professional and courteous and walked me through all the details of my furnace operation. 5 Star all the way.

I had such a great experience with Mike as my technician. His communication was excellent, took his time to look over everything and advised me of services he recommended from mandatory to future work. I opted to have him replace the capacitor and he had it done within 15 minutes. I’ll definitely be reaching out to have further work/cleaning done. Thank you!

It was easy to set up an appointment. All the employees I interacted with were kind and respectful. All my issues were resolved quickly and professionally. I was very impressed with the removal and installation.

Matt is an outstanding technician! He was courteous thorough and efficient. He had us diagnosed and repaired in no time. I am grateful and you definitely have my future business!!

We knew we were going to need a new unit soon. Mike helped us pick the right one and was very helpful finding the right pricing. He even was able to pull off a same day install! The crew showed up and had the new heat pump and air handler running just in time for our guests to show up. I spoke with the crew and could tell that they were very professional and cared about what they do! We couldn't have asked for better service! Thank you again to all involved!

No one ever anticipates their air conditioner going out in the middle of summer, yet, that’s exactly what happened to me. I called Five Star and within within a couple hours, Brandon was here. Before the house even got warm! He took his time and showed me everything he found wrong with my A/C, which was dated 2009 - I needed a replacement. He explained financing and the whole process, and was able to verify stock of everything same day. So within 30 minutes of Brandon leaving, the install team showed up, and by 4pm, I was back up and running, cooler than ever!! I cannot say enough how incredible Five Star is!! Without a doubt, they are most highly recommended!!

I was not present for the appointment. My wife said the technician was very professional and courteous. I would however like to see an invoice of exactly what service was performed, because my wife said he did leave with unused materials that he brought for the job. When questions about leaving with unused materials, the price was adjusted accordingly.He did leave the used filter lying on the floor in our utility room. No big deal, however, I would like to know if it should be installed or discarded.

Great service! Professional yet friendly technician which is what I like! He never stopped!!