Plumbing reviews in Lancaster, Ohio

Scheduling was difficult they told me someone would be there between 4-6 and then at 7pm I called and they said I canceled the appointment when I didn’t. Got someone there at 12pm next day. The tech was amazing. Very helpful and informative.

Stacy exceeded our expectations. Not only did she analyze the problem quickly, she got the needed parts and installed them in a very reasonable time. She also was great about explaining everything she did in an easy to comprehend way. Her wonderful people skills are just icing on the cake.

Had a basement sewer line backup. I called Roto-Rooter after Rescue Rooter cancelled my appointment at the last minute. I should have called Roto-Rooter first. My tech Jason was out within an hour. He was very polite and professional. He answered all of my questions and was very thorough. I hope this never happens again, but if it does I will be calling Roto-Rooter. Thanks Jason!

Chris was excellent. He was professional and courteous. We chose Roto-Rooter over competitors because they offer free on-site estimates, which is a big plus. We had a small issue, and honestly, felt dumb we didn't figure it out ourselves, but he was great.

Absolutely outstanding service!
Our plumber went above and beyond — he was friendly, kind, and incredibly professional. He worked efficiently and effectively, fixing the problem quickly and making sure everything was done right. It’s rare to find someone who’s not only skilled but also genuinely cares about their customers. Highly recommend!

I think Trevor did a good job, between some freezing and clogging, he fixed it! Glad I don't have to wash dishes in my bathroom any more!! I do have one issue. Trevor recommended a Roto Rooter product, Pipe Shield, which I purchased....on Amazon...for $17.99, NOT the HUGE markup price of $90+. I understand you are a business and need to make money, but the fix cost $499, which I gladly paid, but that markup !!!!

The gentlemen you sent was fantastic. The price you charged, not so much. I was told someone would be there in two hours, it took six. I understand it’s same day, but don’t say two hours just to get the appointment booked. Won’t be using you again.

The kitchen sink was leaking between the wall and the J-trap. I've never needed a plumber before and was apprehensive. Richard came promptly, as scheduled, was pleasant, and got to work. Turned out the copper drain was connected to a different metal elbow and the copper corroded. I was impressed and, if and when I need a plumber, I will call Roto-Rooter again.

Our double basin kitchen sink with disposal backed up at 7:30 PM on a busy weeknight. We contacted Roto-rooter who promptly dispatched a technician. Jason diagnosed the problem, explained what needed to be done, quoted the cost of the service and with our approval, snaked out the kitchen drain pipe clear down to the basement until the sink was successfully unclogged. Jason was professional, courteous, and very thorough including checking for any leaks and cleaning up after all work was completed. We were very happy with the service that Roto-rooter and Jason provided!

RotoRooter was very quick to respond (under 2 hours) and the tech they sent was excellent. Very thorough workmanship. I would highly recommend this Company and this individual technician (Jason).

Ryan was professional and fixed my tub just like he explained he was going to. He cleaned up after himself, was careful about not letting my kitty out, and patiently answered all my questions.

Same day service- fast and fixed! Richard was professional and nice. Price slightly more than I thought would be but worth getting my drain open after several unsuccessful attempts on my own.

Very professional worker. He made sure he explained everything to detail and made sure I understood. I very so much appreciated that. Richard meadows was our service guy. Awesome dude!!

Richard was very friendly and very respectful. Seemed very knowledgable. Took the time to explain detail of the repair. Seemed very trustworthy. We will be requesting Richard if we have future plumbing needs! Ty!

I had a water leak that needed emergency attention. Roto-Rooter sent Richard Meadows to my house on a Saturday night. He quickly diagnosed where the leak was coming from. He was confident he could repair it. He quoted a price, promptly fixed the problem, and charged what he said he would. He was polite, efficient, and even put shoe covers on. when inside the house. 5 Star Service!

Jason was very professional. He was training a new guy. Jason explained everything that they were going to do to correct the problem. Water wasn't draining and toilet was backing up into shower. After everything was discussed he then told me how much it would be. Jason kept me informed of what was going on. Jason made sure everything was cleaned up and working before he left. I think they should include camera free with the sewer cleaning just so homeowners know and be able to see that the lines are clear and not damaged. Would totally hire Jason ( Roto Rooter) again!! Thanks

The men who came, Jason, Noah and Jim, were amazing! Jason in particular, went above and beyond to help us. They were able to schedule us right away and Jason worked long and hard and thanks to Jim “the camera guy” they were able to find the problem. All were pleasant , friendly and definitely knew what they were doing! We will definitely use them if we have any more plumbing problems.

We are beyond grateful for the exceptional care we received from both the supervisor Josh and the plumber Robert from Roto-Rooter. Not only were they highly skilled and efficient, but they were also remarkably respectful, patient, and kind throughout the entire process. They treated us and our home as if it were their own, and that meant more than they know. True professionalism paired with genuine compassion is a rare thing—thank you both so very much!

Fred was exceptional in addressing an issue with a clogged downspout. I could not be more pleased with his professionalism, thoroughness in diagnosing the issue, and taking the time to ensure my problem was fixed. I highly recommend Roto-Rooter.

Frederic was great, explained everything to me multiple times so I could make the best decision for my situation, he was very kind and patient and he did a great job, he was also very friendly and knowledgeable. I now feel confident that my home is safe. After this experience I will definitely contact this company again when needed

Jason did a great job for us! He was thorough and made sure he resolved our problem for us, and didn't rush. His attitude was just the right mix of friendly and professional. He also did a nice job cleaning up after himself afterwards. We highly recommend!