Plumbing reviews in Lancaster, Ohio

Great experience! Richard Meadows, our technician, was knowledgeable and clear when providing his estimate (which was less than half of another company, saving us $500). I called back to schedule an hour after he left. Rick was able to come right back. Got the job done in an hour and it looks great! Will definitely call Roto-Rooter and Rick again if we have other plumbing needs. He replaced piping that drains the water from our washing machine.

Richard was simply amazing! We were away for the day and came home to water leaking all over our kitchen from the ceiling. It was 11pm on Saturday night and we weren’t sure how quickly someone could come but he was there about an hour after we called and had the fix done by 1am Sunday. He was patient and educational with us without being condescending. I would ask for him to help in the future!

Jason with Roto rooter came through with the knowledge, experience and expertise to help not only solve the problem but help us learn how to help prevent issues like this in the future. Great company, greater technician and an outstanding experience. Highly recommend!

After calling yesterday for Roto Rooter to come out and fix a toilet issue, we had Kyle as our technician. Kyle marked our fix down as a “quick fix” and said he had fixed the issue. We were charged for the quick fix and today, the same issue arose. We turned off our water and I called Roto Rooter back. I explained to the dispatcher what happened, and he advised because Kyle had marked it down as a quick fix, today’s visit would be full price. I was very displeased and frustrated. I would originally give this a 1 star review.

However, our experience today changed my mind about the company after our experience with the technician, Rick. Rick seemed much more confident with assessing and resolving our issue. We were made aware that the fix yesterday was not going to work either way, and the fill valve should’ve been replaced from the beginning. In addition, Rick got approval from the manager to use the money we spent yesterday to go towards today’s fix. I was VERY appreciative of his diligence in doing what was right for the customer. If it were up to me, I would take away the money from yesterday’s technician and put it towards Rick for his effort. I will use them again, but only if we are able to have Rick!

Sump pump seemed to be running but not really working. Service man was able to diagnose the issue and quickly correct the problem. Fast friendly and knowledgeable. Really good to have excellent workers like Rick Meadows representing Roto Rooter.

Jason was one of the best service professionals we’ve ever had come to our home. He quickly assessed our problem, showed us the issue, generated a quote, and even spent 10 minutes working with our home warranty company. Not sure if RR allows you to request a technician, but highly recommend Jason. 10/10

Richard did a great job explaining exactly what repairs were needed, the cost, and immediately got to work. Great job!!

1/6/26: Follow up visit we had Robert come through because there was a small leak still. Robert did a fantastic job as well. He executed his craft the same as Richard did.

We have been so impressed with this company and their employees. Best of the best service.

My plumbing issues were resolved in a reasonable amount of time and at a reasonable cost. (Note: the online coupons are better than the coupons on the app. If you can't download them, mention them to your service person.) Repairmen were friendly and professional. Noah was exemplary, a seasoned pro who provided excellent service while empathizing with my needs. I highly recommend Roto Rooter and will use this company in the future.

They came immediately and handled the problem quickly

A+ service! Highly recommend.

Honest

Good price and got the job done!

Great Service and work! Excellent at returning calls!

Very satisfied with the plumbing services. I definitely recommend.

Very good and thorough inspection of plumbing system to determine issues.

Great service, on time, very nice technician's. Highly recommend them!

Great plumbing company in Lancaster. Would recommend this business.

Don't price gouge you for the job , and show up for appointment. And did a good job.

Very knowledgeable. Solved our problem without multiple trips like others. Fixed long term not just patch it temporarily

The guys came out to clean out a clogged sewer drain. Was very satisfied with the service and cost. Very professional Lancaster plumbers.

Quick and professional work, THANKS Matt