Home Services reviews in Lewis Center, Ohio

Rob C. Came out today…. Great Job.

The gentleman who did my sulfur treatment was really great. He knocked on our door to see if it was OK to complete the treatment knowing that I was allergic to sulfa. I did some research and sulfur and sulfa are two different molecules and that it was sulfa a medicine that I was allergic to. When he finished we turned on the sprinklers.
June Eickbusch

Very professional. Josh did a great job checking if I had any questions.

Luke was upfront with my annual application.

So happy I left TruGreen!

The specialist came to my door prior to the service and informed me that he was here for service and asked if I had any special instructions. He was a very kind young man that did a great job. I was very pleased with the service.thank you

Michael B was very proficient and he's always safe around the plants.He came up and explained what he was going to apply this treatment. I would recommend Michael B to preform your Tru Green treatment.

I have requested that Trugreen not apply pre-emergent on my lawn in the first treatment so that I can seed in early spring, but for the past 5 or so years they apply it anyway. When I call to complain I get an apology, but the situation happens year after year. I have been a customer for over 40 years, but today I cancelled since I cannot trust their service.

The company and the Kimeon, the technician were completely professional, knowledgeable and committed to improving the health and visual appeal of our home! I have full confidence in our choice of TruGreen to improve the look and value our our home! Thanks for caring

Great company that is thorough, responsive and proactive about communicating when they will service your property. They take pride and care in what they do-our tech Rowen did a fantastic job today providing the details about our service.

The specialist John Riggs, did a wonderful job! Got to chat before and after the application. He is very kind and knowledgeable. He treated my yard like it was his own .Hope he will be the one to come out for future applications.

Worst service ever. They reschedule and never give you a reason why. I took a yearly service but my yard is full of weeds and they do not care to address the problem. Inexperienced customer service they do not help except rescheduling your appointments. Save your time and money by not opting to this services.

Signed up 3 properties and prepaid for all for the year in advance. Several miscommunication issues immediately including signing one account up under an unknown person's name day one. Overlooked it and continued on only to continue to have issues. One property we did not wish to have the back yard treated, but the other, yes, front and back. Of course, they treated the back yard of the one they were not to treat and missed another they should have treated. Customer Service then scheduled to treat the back yard they missed only to find via text message they were coming to treat the wrong property again. Now I am tiring of the numbers calls to fix the many errors which seem to be inattentiveness to what the issues were. Even though the properties were 1/2 mile (4 min per Google Maps), they were unable to drive over to treat the correct property and we had to reschedule to correct their error.
Called again to let them know they have the billing address incorrect on 2 of the properties, supposedly corrected but I finally was able to update using the app.
Now I've grown weary of the calls to correct and recorrect TruGreen's errors and thought we are 1 treatment (missed one) into this year, we will just cancel. On 4/22/25 called to request all services be terminated, acknowledgement received for 2 of properties on 4/24/25 and refunds were received on 4/28/25. As of 4/29/25 there is no indication property #3 is being refunded. Called Customer Service once again and was informed, the General Manger had been sent the request 3 times and has not approved, a 4th request for refund has been submitted today. Considering once it is approved, it will take 3 to 5 additional days to actually receive it, is unreasonable. Only reason provided was the GM has not yet approved the previously 3 requests. Still awaiting contact or indication prepaid services not received will be refunded.

-UPDATE 5/6/25
Sandy from TruGreen left a voicemail on 5/1 apologizing for the issues and indicated our refund has been processed after her reading the Google Review. Refund received, thank you. Per customer service, this had been sent to the General Manager 3 times prior and 4th upon my last call prior to review being posted. I honestly believe had it not been for the posting of our experience, that it would not have been acted on so quickly. I do see nice TruGreen treated lawns in the area and maybe paying in advance (discounted) was not the thing to do as it seems we did not have their full attention.

The technician was great! Javon! Thank you!! However the salesman set up my account incorrect. I advised from the beginning I wanted the front, side, and backyard done. It wrote the contract up for side and front ONLY! So disappointing. After 3 calls to customer service. My concern with the correction isn’t resolved.

TruGreen has really helped get my lawn under control. Was a disaster when bought the home But everything is terrific now.

My first scheduled service with TruGreen was a no-show with an incorrect service report, which was very disappointing. However, I want to acknowledge that TruGreen took responsibility and completely corrected this serious error. The subsequent service by a different technician was excellent, and they did a great job. Because they addressed the initial problem effectively and demonstrated good service, I'm happy to update my experience to a 5-star review.

So far so good! Today was the first visit! I’m really excited to see what the professionals can do with my yard. They showed up when they said they would. Bd that’s always a great start!

Tried calling to ask for basic mowing service. First call center representative tried selling me on all this other stuff. I simply said no thanks and asked for a quote. Phone call then got "disconnected". When I called again I spoke to another rep and asked for the same. Everything seemed to be going great, but then I was placed on hold. After waiting she informed me mowing services wasn't available in the area, but they can offer fertilizer services. Writing this so the company can hopefully improve their customer service. Nobody should have to wait 30 minutes and deal with a sales pitch only to find out what they initially asked for isn't available.

Absolute complete waste of every penny I spent and I am trying to fight to get my money back. My lawn literally got exponentially worse over the last year to the point where half of it is dead and the other half is nothing but weeds. The absolute worst “service” I have ever had on any level. They are a complete JOKE!

True green had made a couple mistakes on the previous visit, but they were very quick to correct and make up for the issues thanks to customer service. Just had to have them come back out to repay for weeds, the tech that came out this time walked me through all the chemicals and what they will be doing to my lawn and what I should see over time if it’s working. Gave me recommendations on when the best time to mow my lawn after treatment and when it would be okay to let my dogs outside.
Overall very great experience.

He did a good job unfortunately I didn’t receive a text message until it was completed so I wasn’t able to catch him just as he was getting ready to pack up. I had to unlock the gate that I forgot to do, but he did leave the notice on my bench in the front porch. Thanks for a job well done.
Tech came back on 5/8/25 and did a great and through spray job on the back yard! Thanks!

Great experience! River had answers to my questions and offered additional direction on yard care. Was patient as I located sprinkler heads to avoid during aeration.

James from TruGreen performed flea and tick control today. His service was above and beyond. He provided excellent service.