Plumb Tite Plumbing & Drains

My name is Dana Harris. I want to share my experience with Plumb Tite. Nov 5, 2021 I woke up to an over flowing water heater. I googled any and every plumber in the tri-state. No one was available for a same day service call, let alone to install a 50 gallon short HWH to a 3rd floor condo.

Then I called Regan. She listened to every word I said. I relayed the existing size and measurements of what was needed, along with a picture of the layout. (Side note- the other guys that couldn't get to my service call for 2 wks told me I had to downsize to a 40 gallon. ) Regan found the size and confirmed the availability. She asked if she could call me back, she wanted to check the schedules and see what she could do.  She was able to work a miracle and scheduled a same day appointment . I cannot  thank her enough for her effort and willingness to help me.

I was immediately emailed Kenny's name and picture.  Just that fast, Kenny was calling, telling me he'll be at my house in 10 minutes. I can't express how happy I was to see this man at my door.

My condo is only 12 yrs old, corners were definitely cut during the plumbing process of the build. The water pan was too small. The original plumbers shoved the HWH into that pan, it was tight all the way around. It did not catch the water that was overflowing from the top. The water was running down the unit, over the lip of "said pan" and all over my floor. NIGHTMARE.

Regan and Kenny somehow were able to accommodate my desperate need of same day installation. He left my condo in Harrison Ohio and drove to Independence KY to get the new water heater. The drain on my existing water heater was corroded shut. He had to pump the water out and into 5 gallon buckets. He walked every bucket of water down my steps (again from the 3rd floor) to dump the drained water outside. I asked him a million times if I could help him? Every time he replied with a smile "no, it's my job." I dunno how he got the old unit out and down the stairs by himself? My job was difficult, time consuming and in my opinion a monumental pain. He had the patience of a saint.

Regan and Kenny went above and beyond. They were both so helpful, kind, knowledgeable. They did something for me that no one else could do. I CANNOT thank them enough.

I hope this email gets to the people that need to know how well Plumb Tite Plumbing is represented in Regan and Kenny. I know my email is long. Too often people take time to complain, I wanted to spend my time telling how great your service and your employees are.

Dana Harris

Sean provided excellent service with satisfactory results replacing our toilet water supply line and rebuild of the fill valve and flapper.

John went over and above the call of duty. He is very knowledgeable and he explains the process thoroughly. Thank you so much for your attention to detail.