Reviews of local pros in Mentor, Ohio

Had to pay for coming in and looking at it $129 plus the taxes, for looking at it and say there is no parts available. Thanks for making us pay, plus I have to get rid of the refrigerator and pay to buy new one

Allen is a great tech, very smart, personable and professional. He knows lawn tractors inside-out and is a great asset for Sears Service.

Joseph was professional, friendly and helpful.
He completed his task in less time than I thought it would take and left the work area neat and clean.
I would welcome Joseph back any time to do work for us and am hoping that at some future time when we need service he will be the technician that gets the job.

My technician was amazing. So helpful and gave a lot of good advice. While he was unable to fix my machine he still allowed me to have hope it would be fixed soon.

parts too expensive to purchase, need to buy. new oven. very disappointing, but we have a small oven, so it was pretty much expected.

Dennis work quietly, diligently and professionally. Well done-

Came on time, fixed and checked the refrigerator and was very efficient !

Jeff was on time, knowledgeable, polite and friendly. He determined the problem with my ice maker and finished within 20 minutes of arriving. Once it starts making ice, I will be a happy customer.

Would like an update via text/email if technician is going to be later than original time. But Vince did an amazing job, very thorough and told me everything he was doing, when he was doing it. He is extremely personable and professional. He even apologized and explained why there was a delay on him getting there. Appreciate his honest work!

The technician (Neil) called and indicated he would be arriving within a half hour and he did.
His attitude and demeanor was very professional. He was thorough in answering our questions on both the Range and the Garbage disposal.
He left the area's he worked in clean when he finished the task.

Was sent by my warranty company to replace the computer board and did a good job

Very knowledgeable and friendly. Great technician and he could explain what the problem was and how to fix it very clearly. I’d hire him myself if I needed to - well done!!

Our fridge stopped keeping cold so after trying a couple home fixes we scheduled with these folks for a diagnostic. Jeffrey K was the technician who came out and he was incredibly polite, professional, and clearly explained the problems to me. I'd recommend this service to anyone.

Allen worked a couple of miracles on my very old Craftsman tractor. He knew his stuff and stuck with it even though it wasn't an easy repair. He was cordial, personable and I would definately hire him again. Highly satisfied.

I was without a Fridge for 2 weeks; dealing with Frigidaire and Sears Home services was a nightmare; when the Technician finally got here on May 9, he replaced the defective part in about 5 minutes no problem. As far as the previous 13 days, it took multiple calls daily to multiple people for Frigidaire to setup a Warranty repair with Sears Home Service. Sears has no live person to talk to about anything; everything is AI robots messages texts etc with few options to choose from for common questions. The whole Communication System is the worst I’ve ever experienced. After the tech never showed up on May 7 claiming I wasn’t there and no attempt to contact me they would have seen that in fact I was there. So another 2 day delay. After the repair was finally completed on May 9, I received a recorded call reminding me of my appointment the following day, May 10 . UNBELIEVABLE 😡🙄

I had refrigerator preventative maintenance. So it was prepaid. Service was good but the new AI assistant didn’t work very well.

My technician was cordial, great and patient with fixing an issue with my dryer. While it took way too long for the part to arrive from the manufacturer, that obviously wasn't the technician's fault. Once the part arrived, my dryer was up and running again in a few minutes. The process to get someone here through my warranty was efficient and convenient.

My technician was thorough, polite and professional. Please give him a raise!

the teck took the serial number and told my wife that parts were no longer available. He did not diagnoses my problem. Them he charged my wife 129 dollars, I want a full refund because your teck did nothing. I want to know the part number. Because you to not have parts does not mean that are not available, Very poor service

I gave it 4 stars because of the price. They did come and fix my dryer which is what I called about and they came the next day. The guy had the parts needed to fix it and was knowledgeable and friendly no complaints there. But almost a $500 repair for a pulley and a couple wheels?? The guy wasn’t even at my house for an hour. Ridiculous.

I would definitely recommend this company for repairs. I have used them and every time they Ate always very punctual and knowledgeable. They also do not make you wait weeks for an appointment.