Reviews of local pros in Mentor, Ohio

Arrived on time, prompt polite answered all of our questions and explain the situation of the problem. Very politely explained it to us to make us not look so stupid because the problem was caused from us and the way we load the washing machine. So I would give this man 10 Stars because he was so polite in his explaining of the problem that it almost made me not feel stupid. If I ever need service again I hope I get this repair man. You are lucky that he works for you

Did not get great service. Told my wife one thing and myself another. Had some BO of smoking which was not good either. Was also grumpy and snippy overall. Not pleased. Then still had to pay for poor service/estimate with no work done. Disappointing.

On time , knew what he was doing had supplies need. Left everything cleaned up. Used my home warranty.

Dennis is the best. Fast friendly service and gets it right the first time. Experience counts! Great job Dennis!

I liked Jeff, very friendly yet business like. He explained things about the refrigerator I didn't know and told me exactly what was wrong. He is an excellent repairman I'm sure you're proud of him. Thanks Sears!

Technician called to update on arrival, was prompt, expertly handled the repair. He was kind and courteous with lots of knowledge about the operation of our laundry system ! The service was impressive!

I would give zero stars if available. Repairs delayed twice, incorrect part ordered, after I asked for confirmations that I received the correct parts to complete the work. Cannot call and talk to anyone, it is all automated chat. I’ll be buying a new washing machine elsewhere and never dealing with Sears again.

Jeff the service tech was great. However, Dealing with Sears Appliance Repair was the worst experience I've ever had with a service provider. You cannot talk to a human being no matter what happens. The service window is between 8-5 so you'll need to take the whole day off work. and get ready they will not send you text message updates even though you set up to have them. you'll need to constantly login to the site to get updates and they change constantly. They literally changed from 11:00a.m. to 12:40 to 3:40 to 4:45 then they cancelled the appointment and re-scheduled for 8 days later. this happened 3 times. it took me over 45 days to get my frig. repaired, and my frig. is only 11 months old. Try calling to speak to a customer service person - no such thing you'll get an AI robot. and it actually says I'm sorry I can appreciate your frustration are you kidding me a computer can appreciate my frustration. They are a horrible company. I highly recommend searching for someone else. I had no choice but to use Sears because that's who the manufacturer uses and it was under the manufacturer's warranty. I have no choice but to give them 1 star because it won't let me post unless I give them 1 star. Jeff (Service Tech) if you're reading this you can get a better job with a real company leave now.

He was on time, polite, and professional. He could not actually fix my treadmill but adjusted it so that I can use it (if I'm brave) until I get another one. However, when I tried to use it it would not turn on at a
ll and no longer works.They refuse to talk to customers about problems and hide behind AI with extremely limited choices. This is not the Sears of my youth - it is HORRIBLE!

Jeff is wonderful! He knew right away what needed to be done and placed the new part! Five star plus!

Jeffrey K diagnosed the issues and repaired all problems. He was thorough and informed. All issues with the water dispenser as well as the water leak were addressed and taken care of. His visit was covered under my 2-10 home warranty.

The AI was a nuisance it was continually sending new messages about steps already taken. The work has been complete since Wed.Jan. 6th,2025 and I'm still getting messages trying to schedule the work. I would get messages to schedule work before the part Sears ordered arrived at my home and then tell me I couldn't schedule. AI with Sears is a complete circus. Hope I never have to deal with them again.

Iljir was a perfect technician! He called when he was 25 mins away, arrived exactly when he said he would, ran tests on my oven to diagnose the issue, fixed the problem right away and explained everything to me along the way.

Service tech Jeffrey K was prompt, knowledgeable and thorough. Fixed the issue with the leaks and icemaker/water dispenser. Would not hesitate to recommend him. Used my 2-10 Home Buyers Warranty and it was covered completely.

Neil was extremely personable and helpful. He was able to make the repair on my oven quickly and efficiently, plus gave me tips on care and maintenance. One of the better repairman I've had visit.

Loved the service! Excellent tech, knowledgeable and friendly (Neil). Came next day. Very reasonable cost. Definitely recommend.

The service person was wonderful, knowledgeable and worked quickly. My only issue is the price. It shouldn't cost $199 to reattach a. wire. He removed the back with an electric gun, pulled the wires together and twisted them, then put electrical around it. He replaced the back and that was it. Sorry but $199 is an outrageous price for that service. No parts to replace.

George was friendly and knowledgeable about my snow thrower. He gave me an honest opinion on what I needed to totally repair my snow thrower. After his visit I will not hesitate to use your service again if I need repairs that you cover.

Amazing!!!!! Highly recommend. New home owners and we needed alot of work to get electrical up to code, plus outlets add etc. They are very good at communicating and did fantastic work. They are generally a wholesome, great family. We will use them for all future needs.

Outstanding Person Outstanding Service Andrew has saved my small company on several occasions. He has even shown up on Sundays just to keep me running. He's always on time and very professional. If you need quality work at a fair price give Infinity Electric a call.

Great job