Electrical reviews in Munroe Falls, Ohio

Great experience! Same day service was unexpected but much appreciated. Kyle quickly diagnosed and fixed the minor problem inside the house and then replaced the old, corroded meter box outside. He was very pleasant, careful and worked quickly. We would highly recommend Kyle and Thompson Electric for any residential work.

Exceptional Service from Kyle and Andrew, but Poor Experience from Joe.

I recently had Thompson Electric complete a project at my house, and I have mixed feedback to share. On the positive side, Kyle and Andrew were the technicians who worked on the project, and they were absolutely fantastic! They were professional, courteous, and went above and beyond to ensure the job was done to my satisfaction. They even identified a potential issue that the original estimator had missed and came up with a better solution, which I greatly appreciated. I was also impressed by their good sense of humor and kindness throughout the project, which made the experience much more enjoyable.

However, my experience with Joe, the original estimator, was quite different. While he was polite and professional during the initial estimate, his behavior changed drastically when he interacted with Kyle and Andrew. He arrived on site with a poor attitude, insulted Kyle and Andrew's work, and even made rude comments about me. Specifically, he said that if I had hit the meter in the driveway, it would have been my problem, which was unprofessional and hurtful.

I want to commend Kyle and Andrew for their exceptional service and dedication to their work. They are a credit to Thompson Electric and deserve recognition for their outstanding performance. However, I hope the company takes my feedback about Joe seriously and addresses his behavior, as it was unacceptable.

Overall, I would recommend Thompson Electric for their technical expertise and professionalism, but hope they will take steps to ensure their estimators provide the same level of service as their technicians.

Thompson Electric did a fantastic job upgrading our electric service. Everyone we interacted with from office, to consultation, the guys, and the follow-up support - couldn’t have been a better experience. Would absolutely hire again for our next project.

Fabulous!
Thompson Electric installed a garage heater.
Trent was knowledgeable, courteous and did an exceptional job! Better than I could have hoped for! I highly recommend this company and Trent specifically.

We have had Thompson out for a few jobs now and have been pleased with their customer service, quality and cost. We would recommend and I just scheduled them for additional upgrades we need to make. Jobs included new ceiling fans, additional outlets and new switches as well as replacement lighting.

So, we were redoing our back patio, in the process, an electric wire was nicked, causing partial power outage in our home (including, lights/power in half of our rooms as well as all of our large appliances (dryer, oven, and air conditioner)
We called Thompson Electric and was immediately placed on the schedule (initially is was out a week for the call so we asked to be placed on their cancellation list - during this time we also called into 3-other Electrical contractors- that we never heard back from)
We were called 1-day later by Thompson stating they had a cancellation and they had a technician available to come out that day.
The technician, Kyle, was wonderful, was able to locate and correct the problem, also answering several other questions that I had on our system. He waited for the Ohio Edison staff to come out and reestablish full power to ensure that in fact the problem was fixed and there were no other issues, he waited until I turned back on the 240 fuses in our fuse box, ensured the dryer was heating and that the air came on without any issues.
I cannot thank them enough, and would highly recommend them for electrical needs, and will definitely have them on speed dial for any of our future needs, will also ask for Kyle to return, he was knowledgeable, efficient, and provided great customer service, getting our electric restored!!

Trent from Thompson Electric came out today to wire our electric heater for our garage and he did an outstanding job! He was super nice and his work was incredibly neat and tidy — their solution was far better than any other electricians we received quotes from, and they were also hundreds of dollars less expensive. Trent even went above and beyond to make the wiring seamless and clean. We’ve definitely found our new go-to electrician for all future projects.

Blocked my driveway for hours. Employees are literally sitting in the trucks on their phones. As of writing this theyre still blocking me in. I wouldn't recommend them to anyone. Absolutely disrespectful.

Edit: What was ridiculous was the fact that they not only blocked my driveway but the entire road for hours with no notice. I missed a doctor's appointment that day due to your companies negligence to follow the law and respect the communities that theyre working on. Next time I see you guys parked illegally infront of my driveway I'll be contacting the police. I do hope this a learning lesson to follow local ordinances and to park legally.