Reviews of local pros in Munroe Falls, Ohio

Shaun Haule did an estimate for an electrical project at my home and we agreed upon a date and price, then they never showed up or called back! No wonder TEI is going out of business, based on my experience, this company is worthless.

Bizarre. Called them for residential work. Chose that option from phone menu. No one answered. Went to operator who said "I can't find [her]". Left a voicemail finally for [her]. Even though it was late morning when I called, did not receive a return call until late the next afternoon. I left a very detailed message asking for a quote but called me asking what they could do for me. No thank you. I will call someone more responsive.

Thompson Electric was absolutely amazing. The guys answered very question. I was extremely impressed. I would definitely recommend these guys. They worked very hard and fixed everything I asked them to fix.

Fantastic service! Showed up within 20 min after we called. Fixed our electrical issue quickly. I definitely recommend, and will be using for all electrical issues moving forward!

Thank you!

One of your drivers swerved at me on 76 east he was mad I got on the highway in front of him so he got a brake check for tailgating then he swerved at me for revenge I guess point is he's going to end up being a liability good luck

They way over charged my wife for basic outlet replacement. Then I call and asked for an itemized bill and 2 weeks later still waiting. All in all they over charged my wife and still haven't seen an itemized bill.

Had out for repair. Barely looked at problem. Did not fix or repair anything. and was charged $95 for nothing. They were the Electric service that did all electric repairs to my home that was supposed to be remodeled. All work done was not done to a safe and functional manner. Basically our electrical condition leaves us living in a fire trap. Way below third world country standards. In fact all the homes in this neighborhood are below civilzed standards. They do work for a slum lord. Will do anything for profit.

Can’t say enough good things about Patrick at Thompson Electric. Awesome dude, super helpful, showed and made sure I understood all the work done.
Cannot recommend Thompson Electric and Patrick enough, he’s the man!

My husband and I have tried calling 3 times over the past 1+ weeks and have left messages. We had an estimate done and wanted to hire Thompson Electric. However, with the poor customer service and returning phone calls, we will be going with a different company.

We had Mr. Jack Difiore out to our house to find out why our power kept going out on our dishwasher. Turned out it was just a bad wire, but he was very professional, knowledgeable, and efficient in fixing what could have turned into something much worse. I will definitely use them again!

I live in an area with underground cables and ended up losing a leg to my house in the middle of the night. I called Thompson that morning and Todd came out, located the problem, dug to it and fixed it all before dinner time getting my power restored. Very professional, friendly, and prompt. Highly recommend.

Kyle was great!
Efficient and knowledge - He fixed a complicated electric switch problem fast. Super good guy.

Company is impossible to work with. Had them out to fix my meter on my house on Nov. 27 2013. Was told that they would have to come back at a later date to finish the job. I was fine with that, it was cold and the day before Thanksgiving.

However it is now April 14 2014 and it still hasn't been finished. We have called them on at least 3 occasions and talked to different people. No luck, everybody made promises but nothing happened.

If you are looking for a dependable electric contractor I suggest you keep looking.

During the early morning hours of Friday, June 24th, electricity went out to about 20% of the house we were staying at in Cuyahoga Falls. I checked the circuit breakers, but none had tripped, so my wife called this company (24 hour emergency service) by 4 a.m., explained the situation to the answering service, and they said they would leave word at the business to see if they had someone available to come to the house. They did not call back, so we called after the business opened, explained that we were waiting for an answer. They transferred the call to someone else, which went to voicemail. Needless to say, we did not leave a message, or use this company.

Attic fan installed and it vibrated the whole house plus the fan is temperature controlled but turns on when cool outside and no sun. Called about vibration and tech found no problem, still vibrates. Fan on at temperature lower than needed. Yesterday, 6/22/23 was cool with some sun. Today at 5am fan still on and temperature outside at 60. The thermostat has not been properly set. It need not turn on at these tempertures.
Though installed some time ago, and one return visit, fan has never been right.
James oziomek

It took but one day to reply to my complaint and one more day for a service man came to address the problem. He agreed the temp set at 80f ( anormal outside temp) was to low and adjusted it to a more reasonable temperature for an attic fan.
My wife's complaint about the noise and vibration, he felt, was not excessive. But he added additional screws to the installation for added stability.
Though this original installation was done sometime ago and my original problems were not completely addressed at my first call back, my complaints had been full adressed long after the original installation.
James Oziomek, 6/27

Lost my trust in Thompson when they sent the same tech out to my home to repair a job he failed to complete the dat before. Needless to say I was irate when a few hours after the tech left my home I discovered a small fist size hole in my basement wall. I immediately called company and leaving a message I did receive a call back very quickly from a supervisor who promised to have a head tech come over the next morning to review & repair the job. Much to my surprise the same tech showed up. I personally wouldn't have allowed him in my house again but I was at work.
I do believe I was owed a call saying the same tech was coming back out.
I feel I was lied to.
If you truly want to keep my business be Honest, Don't pull any stunts.
At this point I am just irked

Family owned company, they have always been very responsive and have done excellent high quality work the times I've contracted them. Highly recommend if you need residential or commercial electrical work.

So happy I made the call to Thompson , said it would be two weeks for an appointment but was placed on a waiting list. Two days later my problems were being fixed. It's funny how we wait to call the professionals , learn from my mistakes call these professionals before you run out of options. Thank you for the great customer service and work!

We needed an additional outlet for our bathroom vanity and also needed to determine why our landscape lights were not working. The electrician showed up on time, installed the outlet, and cleaned up the dust afterwards. He found and reconnected a loose wire at the transformer, which took care of the landscape lighting issue.

Great job, reasonable price!

Residential work: Replaced existing weather head, service cable, meter socket and repaired double taps at load center. Terminated/reconnected basement wiring.
Trent and Patrick did a fabulous job and were very professional. I am elated with the work that they did. I would highly recommend them for any electrical needs.

Thompson Electric donated a tremendous amount of time and supplies to our make Second Chance Village safe for the homeless of Akron. Thank you!!