Reviews of local pros in North Bend, Ohio

Would highly recommend and I will use them again in the future. Our furnace went out and I called Gerard Heating & Air and within an hour someone was at my house inspecting the furnace. They were able to diagnose the issue, call for the replacement part, picked up the part and had it repaired the same day. They even checked for warranty coverage. Both individuals from Gerard were very friendly and explained everything.

Great experience! Quick scheduling, faster than expected installation, great communication, matched competitor pricing, professional interaction, awesome warranty. This was my first experience using Gerard and I will definitely be using them in the future.

The guys at Gerard were top-notch all around. They cam highly recommended for a realtor friend and she was right. The technicians were kind and clear and I never felt rushed into a decision or felt they were selling me anything. They'll be my go-to for HVAC work from here on out!

I called Gerard Heating and Air after having a visit from another company that gave me the most uneasy feeling that they were using scare tactics to over sell and over price my furnace repair/replacement. I'm so glad I did. The techs took the time to explain a couple options and helped me replace my furnace at a reasonable price (thousands less than the first company). They did great work, were so nice and I feel confident that what I purchased was exactly what was needed.

When our furnace went out on a Monday, we called Gerard (TJ), and they were out the very next day to assess the issue. We hadn’t planned on replacing our entire furnace—and AC, as it turned out—but TJ took the time to lay out all of our options and helped us find a solution that fit our budget. He offered us a great deal and even managed to get everything sourced and installed within the same week.

Wes and Nick handled the installation, and they were fantastic—efficient, thorough, and professional. They not only installed our new units quickly but also walked me through the full warranty, outlined the next steps, and even organized all our product documents right next to the furnace for easy reference. Throughout the entire process, I never felt pressured or upsold—just genuinely taken care of.

Highly recommend!

Amazing customer service! We had a large company (Jolly) come out and told us we needed to replace our furnace due to a cracked heat exchanger. Another company came and ran a combustion test and said furnace was fine. We wanted a third opinion to be safe. Gerard was able to squeeze us in same day for no cost. TJ came out and explained our whole system and ran another combustion test to confirm numbers were safe. Will definitely be calling them in the future. So glad we gave them a call and will have them out again in the future!

Gerard Heating & Air was recommended by my real estate agent. I’m glad I called them. The came out, gave us a fair estimate. We accepted the estimate, and they came out the next day and got it done. They were polite & respectful, and very pleasant to work with. I would highly recommend them!

We recently had our furnace replaced by Gerard and couldn’t ask for a better or easier experience. The company was quick to come out and provide a quote and recommendations. Their quote was much more reasonable than the other companies that we had contacted, and there was zero pressure from them regarding the quote. Additionally, they were prompt on getting our replacement scheduled. The two installers (Dan and Wes) were very professional and kind. Overall, we would recommend Gerard to anyone needing HVAC work.

Loved every bit of my experience with Gerard Heating and Cooling. They were affordable, very professional, proactive, timely and extremely thorough. They communicated every step of the way and explained in detail what their service entailed. Their technician, Tanner, was excellent!! I highly recommend them.

Furnace died irreparably when it was less than 20 degrees outside with 30MPH winds. Called multiple HVAC companies, the Gerard tech (Tanner) was far more personable than the others, verified repair was not an option first, provided three different quotes for various replacement system types, explained all the options, actively avoided sales pitches, and came in significantly less than the others. Also didn't charge or even mention a diagnostic fee. Once I decided to go with Gerard, they also offered to drop off as many space heaters as needed until the install could be completed. The installers, Nick and Ryan, were just as personable, efficient, and willing to answer any and all questions.

Top notch company! Gerard came highly recommended by others & had the best estimate - without trying to upsell me. Very professional from start to finish. Will use Gerard for all my future HVAC needs. 🤩…and I did! They just installed my new furnace. (Oct.2025) Always happy with the work they do.

I am a Realtor & Landlord and called Gerard Heating & Air for an issue at one of our rental properties. The appt was easy to make, the technician was very professional, pleasant & experienced & diagnosed & repaired the issue quickly. And their service charge was very reasonable. I will definitely call Gerard Heating & Air again and will recommend them to my clients as well.

Garrett and his team are fantastic to work with. They are honest and efficient, and their communication is top notch and professional. We greatly appreciated that he and his team really cared and were not forceful when providing us options. That made us feel at ease when making such a big purchase, and we wouldn’t hesitate using their company again in the future.

Excellent same-day service, friendly and professional staff, extremely accommodating and straightforward diagnosis, more than reasonably priced. You can tell customer satisfaction and quality are top priority with Gerard.
Best work at the best price possible!

I trust Gerard implicitly. I've had them out probably 4 times at this point and they haven't charged me for 3 of those visits. The one time I actually needed a repair they did it quickly and fairly priced. They always send the same guy (Ben), who is polite, explains everything, and will answer any questions I have. Their phone dispatch person is incredible as well, she always returns calls and works efficiently. I wish every home maintenance experience was as good as Gerard.

Gerard is awesome!!! My 23 year old furnace stopped working on a Saturday right before temps were supposed to dip into the lower 20s. They did not have anyone available to service it till Monday so the woman I talked to on the phone took the time out of her day to drive over and give me space heaters to keep wrm until they could get to me. On Monday TJ showed up to look at my furnace. He did not try to sell me a new furnace but did reommend that I start saving my money. He was very professional and courteous and was able to find the problem and fix it with a part that wasn't exact to my 23 year old furnace but worked!! Gerard does not try to upsell you or overcharge for what they do. They are very caring and wonderful people. I would highly recommend them and I won't be using anyone else in the future. By the way, this is my second time with them. TJ also did a thorough inspection of my furnace 2 years ago after I purchased my home.

Had Gerard Heating and Air come to evaluate malfunctioning furnace. TJ was the service man. He was polite, and diligent. He had a check list of items to diagnose the issue, but nothing seemed to be the cause. He called a supervisor, who had a few other possibilities, which also did not solve the problem. But undeterred, he persisted and noted a clogged condensation line. This remedied the problem and the furnace is working normally again. Very much appreciated his efforts. Will use Gerard in the future. Definitely recommend the company.

Great quote, great products, great people! Installation team arrived on time and finished in half the time they scheduled. They walked me through maintenance and set up my manufacturer warranty for me. No tricks, no subscription plans, no paid ads or remarketing. Gerard is the best!

Garrett Gerard and his team are incredible. They are always responsive for us and our clients and they truly go over and above in service. From inspections, repairs, to system installs and replacements they are committed to excellence in every way, solid pricing, and speedy timing. Can’t recommend them enough!

Every time me or my clients have used Gerard, every experience has been amazing! The crew works with integrity and professionalism. They are very consistent and thorough with every aspect of their business. I I’ll continue to use them, and refer them out to anyone who needs HVAC, Inspections, or roof work done!

We love Gerard HVAC. Tanner came out immediately when we noticed an issue and fixed it in under 5 minutes. He was professional, kind, and very understanding. We would recommend Gerard HVAC to all our friends and neighbors. Get on their maintenance plan if you aren’t already.