Reviews of local pros in Norton, Ohio

I put this review on Yelp. It is very hard to get a bad review out. This is the quick version. Furnace blower would not turn on. Two came out to look at it. I have an older furnace. They said I needed a new one, 3600 dollars installed next day. 20 degrees outside. Told them I would think about it. Looked online. It said the fan might be stuck. I spun the fan to remove the obstruction. It has been running great for 3 months now. So basically, they sent out two repair men to charge me 120 dollars to sell me a new furnace. What a scam----there reply was that it a cracked heat exchanger, I only saw small scratches--NO SAFETY ISSUE--I would just like MY 120 DOLLARS REFUNDED--It is Jan 5th and my furnace is running great What is this about a water heater? It is 30 years old and insured, damage to it was a JOKE it works great and when it fails it can be replaced for free vent was detached so I fixed it myself they are straying from the furnace which works great because I freed up the fan I don't care about the 120$ I just wanted it fixed without instead of listening to a sales pitch i would ask for a salesperson to come out if I wanted a new furnace not a technician

We had an aging furnace and an ancient air conditioner. I read reviews of several local HVAC businesses and felt that Custom Comfort would fit my needs. I am so glad we choose them! They were efficient, professional and reasonably priced. When they left everthing was cleaned up and no debris was left anywhere. They even came back and fine tuned our zoning system! I would highly recommend Custom Comfort for your heating, cooling and zoning systems!
Systems replaced summer of 2025.

I have bought 5 complete Furnace / AC systems from Custom Comfort over the last 15 years ( previous home, current home, both my kids houses, pole barn ) - they always go the extra mile to make sure everything works great and I am happy. No heat after 5 pm on an aging furnace ? Dave makes sure a tech is on his way as fast as possible. way better response, service, knowledge than the bought out corporate chains.