Reviews of local pros in Norton, Ohio

From the first service call to today's installation of our new a/c unit, we have experienced professionalism and courtesy each step of the way from the office staff and technicians. If anyone is looking for a heating and cooling company to take care of your home, we definitely recommend Custom Comfort!

Derek from Custom Comfort Heating & A/C Inc came to our new home to give me an overview of the new HVAC system.
He was proficient, knowledgeable and friendly. Derek did a terrific job explaining the HVAC system and answering every question that I asked.

I look forward to working with him in the future!

Good honest old fashioned help. I called to make an appt. due to furnace wasn’t working. Thermostat read zero, changed batteries and thermostat read fine but furnace still not working. I explained I had a home inspection yesterday and they freely advised I check a door switch. THAT WAS IT. I probably should have known this but didn’t. No charge. Blind and son dwanted 150 up front to diagnose and would give me zero arrival time window with no heat on. Thanks again!!!!

Contacted Custom Comfort Heating &Cooling today due to my furnace failing to turn on. Being a first time customer, I was impressed with how quickly they responded to my call. The technician making the house call, Derek, was prompt, knowledgeable, and very thorough in his assessment and diagnosis of the problem. He got me up and running.

What a great company to deal with. Of course or ac went down on the hottest days and the Custom Comfort team was able to get it back up and running in no time at all considering the unit is located in our attic. HOT HOT HOT. Thanks for getting us cooled down.

Custom Comfort, Fixed our heat!

We woke up to a frozen house on one of the coldest days of this year. Our relatively new furnace (installed by a different company) was not working. After several hours of tinkering I finally gave up and called Custom Comfort. They are just a few miles away and I drive by their shop daily, I did not compare prices or interview companies the selection process was not sophisticated. Turns out that was ok, because Custom comfort had a service tech out within 30min of my call. While not overly talkative he clearly knew exactly what he was doing, within 15min the furnace was running again!
He explained that he had to retrieve a part to complete the repair, but the heat was on and would function properly. He returned the same day and replaced the part.

Thats 2 trips and parts. The final bill was under $160. Very solid company that I will recommend and use in the future.

Had our a/c go out on Saturday. Called 4 different companies. One had 24/7 service but no One working this weekend. Other 2 didn't call back till Monday am. Called Custom Comfort Heating and a person answered and said a technician would call back in about half hour. Hunter called back within that time and said he would be there in half hour. Looked and found out the control board was out and no way to fix that day. Said would get part and fix Monday. He did what he said and now furnace cooling house down. Great company to get your job done. Very happy. Good job Hunter.

Excellent service from the original quote by Mike to the excellent installation team. Everything was completely spelled out and professionally done. I did have some questions a few days after the install and they sent out a tech right away to check the system and explain some of the features that I wasn't quite clear on. (Never had a 2 stage furnace before) I highly recommend this company!

We recently had a new furnace and air conditioner installed by Skip and Mike from Custom Comfort Heating and Cooling, The installers were on time and very friendly and courteous. They worked non-stop and had our furnace and air conditioning installed in a matter of hours. They laid down floor coverings and cleaned up before they left. Thanks guys awesome job at a great price.

Super happy with CC and Derek the tech. He has always been very friendly, knowledgeable, and efficient. His advice on keeping our 20-year old system running well is most appreciated!!

I had Custom Comfort install a new furnace after our old unit broke down. I was very impressed with their communication, punctuality and professionalism. After that good experience I had them replace our old a/c this year and couldn't have been happier with the work they did. Their tech Derek is great as well.

Derek was out for a broken AC. VERY courteous, knowledgeable, prompt, and professional! Kudos to him and the team. Found the issue immediately, replaced the part and within an hour, was on his way. Excellent service- I've been using CC for about 5 years now and they are fantastic!

There installers came out today to install mg central air unit. These two gentlemen were professional, respectful and able to take care of business. The installation was about 3 1/2 hours cleaned up and again. Thank you for being local and wonderful
You have won ally heating and air conditioning needs.

Great service. Was having no AC or fan on a new build they installed HVAC on. Hunter came out and knew what the issue was instantly and resolved it within 30 minutes! Very friendly and knowledgeable. Even took the time to program my thermostat to my average temperature I hold it at!

Mike (service manager), techs Travis and Tyler are terrific! Furnace failed over the weekend and by Monday afternoon they had a brand new unit installed and running. Highly recommend Custom Comfort to anyone looking for a great HVAC company! Keith, Medina Ohio

They installed the equipment on my new house and have serviced every year. They thought they have to change dampener and quoted $400+ but when the technician came he changed just the motor to turn the dampener. charged me 400+ for less than one hour of work for a part that cost $100. The change was to the I understand that they have other expenses but to me it is over charging. Poor customer service as they did not want to even listen to the change of work.

Have used these folks for years. They have always been right on time, professional and at a fair price. Would recommend them to anyone.

Custom comfort has a great group of folks that do stellar work on all of our custom homes and rentals. Couldn’t recommend them enough!

Workers were professional, worked hard and I felt they weren’t trying to use pressure to make a sale, but were honest in their assessment. One of the technicians I knew from a while back because he played basketball for me. Thanks for your hard work and courtesy.

I have used Custom Comfort for my home (they replaced my furnace and a/c units and did a fabulous job!) and needed some help with our business' air conditioning issue. I called and set up an appt for them to come check out why we were not getting cold air.
Derik called to let me know he was on his was, arrived at the time quoted and then figured things out quickly and fixed our issue. What a wonderful, knowledgeable, and professional young man! Thankful that they handled the issue quickly.
I highly recommend working with Custom Comfort.

I highly recommend these people fair in honest prices. They came out today within a few hours. told me 120 for the service call. fixed my furnace and the $120 service call covered everything highly satisfied.