Reviews of local pros in Norton, Ohio

From the first call to ServePro the entire staff went above and beyond to get our basement clean and dry after it flooded. Each ServePro worker who came to our home was friendly, professional and worked very hard until the job was done! I hope it won't be necessary - ever again to need their services, but I would not hesitate to call or recommend ServePro. Thank you for all of your help this week!

Brandon, Miguel and Carlos were wonderful to work with. They were on time, super helpful and informative. They completed their work in our basement in a very reasonable time frame. All three were kind and respectful. We would highly recommend them to any of our friends.

We recently experienced a macro-burst storm. High winds and rain caused numerous trees to fall.
Several fell on our roof resulting in extensive damage.
After a tree crew removed the trees from the roof, Servpro was at our house the day of the storm.
They arrived about 5 pm and worked until 11 pm. They put plywood and tarps on
the numerous holes in our roof.
Then they began work inside our house to the damaged areas., the following day and days to follow.
I can’t say enough praise for the wonderful crews that worked in all the areas.
They were considerate, polite, and extremely hard working! We felt confident that we were in good hands! My husband and I are so grateful for Servpro and their employees!

September 2019, I came home from work, and my kitchen and basement had flooded. I was panicking for I had been gone 12 hours that day. I made a phone call to Servpro, within a few hours they were at my home to clean, mitigate and dry up everything that was damaged. Dante, Melanie, Richie,Chris were awesome on calming my nerves down. They boxed up all items that I could save. Servpro's catch phrase is like it never happened, and that is exactly how I felt through this whole entire devastating process. Harold who was in charge of the rebuild was awesome and patient with me as I was going through a lot with my father who had open heart surgery and the stress of Covid and working from home. I must give much thanks to Jack who deserves to be the employee of the year for he did such an awesome job with the rebuild. He takes pride in what he does and worked long hours to make my kitchen look beautiful. He is the Jack of all trades did the water lines, set up the dishwasher, sink and stove. I have to mention a young man name Josh who worked along with Jack. Josh was such a hard working kid, took such pride in everything he did. He was so proud of my floor that they worked on that he took a photo of it and sent it to his grandmother. That following Monday Jack comes in and tells me the devastating news that he had passed away from drowning trying to save his best friend. I was shocked and very sad, gone too soon and never will be forgotten. Sevpro lost a gem and it effected us all but despite everything they focused on their workmanship. Some other workers I want to give a shout out to are Steve, Stuart, Jason, Tim, Buffy they were awesome in the workmanship of painting and many other tasks involved with cleaning, moving stuff around etc. The owner of Servpro Michal and her son Dennis came out to my home and upon meeting them you can see how they care about you as a person. They should be so proud of such an amazing team they have. This is the company that truly has turned a mess into complete beauty.
"Like it never happened"

Don & his team did an excellent job making sure there wasn't any issues of mold or other problems due to our catastrophe water damage in our home. Attention to detail and at the same time courteous, explained everything. And was very knowledgeable about the process and made us feel more at ease. Highly recommended.

I don't typically write reviews but our experience with ServePro was exceptional. I particularly want to recognize Jim Martin the project manager. Jim was professional, responsive and made sure the staff showed up when they were suppose and completed tasks in an efficient manner. It was refreshing to actually have contractors show up when they promise and get things done. We have two water claims within two weeks. Lightening could and did strike twice. Having Jim handle and coordinate the work relieve us of a lot of stress. I would highly recommend and not hesitate using ServePro. One other person that went above and beyond is Angela that deals with invoicing and filing insurance claims. Dealing with insurance companies is not easy but she made it appear seemless. She was very patient answering questions and organizing and filing the claim. Thank you again to both Jim and Angela for all of your assistance and help.

Chris and the crew were awesome. Richie, Robert, and everyone who came through our house were professional, friendly, helpful and understanding. They made a terrible situation better and gave my wife and I some peace of mind. They took care of our house and our possessions. I cannot thank them enough.

The crew at Servpro Barberton/Norton were a HUGE help for a client of ours that needed help. The gentlemen that we were in contact with were very thorough and walked us through everything. Their quality standards are unmatched and once they were on board, they took care of everything. Well deserved 5 stars.

They did a wonderful job!
General cleaning.

Servpro were very professional n courteous. They answered all of my questions to alleviate my anxiety since I never had this experience before. I was one of those Individuals who were subjected to a wet basement because of the violent storms in Cuyahoga falls.

Jason reassured me by explaining the process. So professional!! So kind and thoughtful! His communication was excellent! Ross and Carlos were fantastic. So Professional! Both men did the job of removing the ceiling, caused by water damage, and disposed of the items. They were very conscientious in doing the job correctly. Quick, Accurate, On Time, Polite! I highly recommend this company. Thanks Jason, Ross and Carlos!! You all are the BEST!

Right after Christmas the drain pipe in the sink broke. Water drained for about 20 mins all throughout my kitchen and under the walls into my laundry room. Having a newborn in the house, I was terrified, called Servpro emergency services, Rolando, Rubin, and Jeff came out the next day and were extremely helpful confining the space and tearing out what was water damaged. They communicated next steps and made me feel like I was going to be taken care of. Chris B followed up a number of times making sure the crew took care of us. Bob was also fabulous, communicating with the insurance company, letting no time go by, continuing job progress. All in all, great experience with this team and would highly recommend this group of professionals. Thank you again!

Thank you Jim, Matt, Steve and Logan for your help in getting my bathroom back together after water damage. You all were very professional and helpful. We felt we were treated like family and you accomplished each task as if it were your own home. You could tell that you liked your job! The company should be very proud of you. I will recommend Servpro Barberton to others when I have the opportunity. Thank you again.

We had a wet mess in our 600 sq. ft. family room after a water tank leaked for an unknown amount of time while snow birding for 3 months. Called SERPRO and their team was there promptly after replacing the tank. A special THANKS to Brandon and his team: Angelica, Rebecca & Leonel! Very thorough & professional work!

I was so surprised when SERVPRO said that they would send people out on a Friday night to solve our water problem. They arrived at 7PM and left at 1AM. Brandon, Rebecca, Angelica and Leonel were fantastic! They worked so hard getting our furniture out of our family room and then removing the wet carpet and padding. What a wet mess it was, and they left it clean and ready to dry out. THANK YOU

After a power outage during a thunderstorm this summer (no sump pump power) we had water back up into our basement. Carpeting and paneling were ruined. ServPro was our choice for clean-up and reconstruction work! Every single person we dealt with was wonderful. Thank you Chris B, Carol G, Jim M and Dave J and all the others who tore out paneling, set up fans, directed the work, cleaned and disinfected. They all worked well with our insurance company and the finished work in our basement is tremendous (Dave J)! Thank you ServPro for making this happen!

Steve and Jarred completely dry walled, taped, mudded and stippled the ceiling matching the rest of the ceiling very very well. They then painted and everything is back to what it was. besides the work that was done, Both were professional and courteous.

Servpro Fosdick services were unbelievably fast and thorough. I could not be happier. Amanda and Anthony did the work needed in my basement and were done in one day. There is nothing I can complain about, not even the price. I am thoroughly satisfied and would recommend their services without any hesitation.

Servpro did an amazing job with our mitigation. All of the crew members did an excellent job.

From the beginning Servpro was very thorough, helpful, and insightful. Travis was great through the initial process and very understanding of my ever moving timeline. Travis also gave suggestions of things i could do to reduce my overall cost..Jasen came out to oversee and help on the project. Kriss and Angelica were courteous, informative and very hard working. Rodney and Sam who came and picked up the equipment and put things back normal were very pleasant. I did use the service of an air quality hygienist and Troy and his son Nathan were very knowledgeable and great. Thiss was a great reassurance. I would highly recommend Servpro; great professional team of people!!

The entire team was so kind, helpful and very professional. They worked so hard, and finished quickly. The basement looks great!