Reviews of local pros in Norton, Ohio

I had water damage from a valve under my bathroom sink that wasn’t properly turned off when I had other work done. The people from Servpro were great. They were able to document all the damage, even what wasn’t visible. I learned water travels far. The remediation was done quickly and they worked closely with my insurance company. Everyone was friendly and informative. I understand everything that was done and why. They also answered all my questions to my satisfaction. I would definitely recommend them.

They did a great job and kept dust down with an enclosure

Dan and Walt were fantastic did a great job getting my home back in a better condition then before the damage occurred. Would highly recommend them for anyone dealing with home repair in the future

Nate Christman and crew were timely, communicative and professional. The necessary steps were articulated and executed as explained. We would recommend this team.

The two gentlemen, Dan and Walt from ServPro were fantastic in putting our modular home's bathroom back together. They were prompt, professional, courteous and did a great job considering what they had to work with ( nothing normal fits a modular home). Wonderful gentlemen to work with, I'll miss them and their jokes and laughter.

Excellent job, I highly recommend Todd, Sean, Josh, Matt abd Walt. They exceeded my expectations.

Ross, Mason, Rebecca and Jacob were all fantastic! Would definitely recommend to anyone.
Jarred, Matt, Sean and Josh all did a great job with the remodel. They take care of it all!

Servpro did an awesome job cleaning and disinfecting a rodent issue that we had at our house while we were away for a period of time. Special thanks go to Hugo and Anyelic who did a great job and were very careful and respectful with our belongings. They were great and we highly recommend them!

ServePro made the precess very easy after our kitchen was damaged from a refrigerator waterline leak. When you have an emergency, they are able to take care of the problem immediately. They are professional and know what they are doing. I was impressed of how they contained the area while working and how they cleaned up at the end. I would highly recommend SERVEPRO of Baraberton/Norton. They are literally a phone call away!

I was delighted with the work and the promptness of how quickly from evaluation to the finishing of the mitigation was completed. All questions and concerns I had were answered by Nate and would highly recommend them to anyone! Thanks Servpro!

When unfortunate events happen, who do you call? Servpro! This is the third time I’ve had an issue with water damage (all three different circumstances), and Servpro has been there in an instant to help make certain everything is cleaned up to make our home safe. They were also extremely helpful with working with my insurance company by communicating well and providing photos and documentation. Their staff is friendly, knowledgeable, and efficient. There is no other company I would trust to help with water damage problems.
Thank you, Travis, Jacob, Jasen, Amanda, Rodney, Anthony, Rebecca, and the crew with Mason!

Jacob and Amanda were terrific. They both answered any questions we had and did an excellant job!

ServPro came to the rescue with our flooded crawlspace this Fall. We could have never done it ourselves! What blessing and help; their service is invaluable😁

Had kind of an emergency situation Family visiting from out of town the next day so they came out Sunday Noon to do estimate and clean up crew came Sunday evening, Cleanup crew was excellent and courteous. No problems at all, follow up crew several people was excellent and courteous and they hauled away all their Equipment by Thursday But it wasn’t cheap but I can’t complain being a last minute thing, and Thank You to them all 👍

ServPro did my house after a small kitchen fire. We had extensive smoke damage to the entire house. Mary from mitigation was awesome and kept me sane through the initial process, very nice and walked me through what she was doing.
And Bo's construction team is still working on my house the two main guys Walt, and Dan have been phenomenal. Great sense of humor, awesome guys. Couldn't have got this far without those 4 people (as well as Another Dan), a supervisor who helped get through some road bumps on the mitigation side.

NEGATIVE: But had A LOT of hiccups and errors along the way, cabinets ordered wrong which took months, they broke a window, I had a DeWalt drill and battery missing, and mis communication within the company.
There was about 4-5 employees who did great and tried to help but the company itself I would not recommend after my experience. Make sure you get stuff documented on paper and clear direction from them. And don't don't plan on any timeline being correct they give you.

Travis gave an estimate and explained everything and what you could expect to happen and when to expect things to be completed. Nathan did the follow up to confirm when the where coming to do the job. The workers were very nice and did an excellent job at cleaning and disinfecting all surfaces. I would use them again if needed.

After our finished rec room flooded we contacted Servpro to provide flood mitigation. The entire experience was professional, compassionate, and focused on detail and transparent communication. Shout outs to Nate, Angie, Ronaldi, and Ray- the entire team was fantastic but these are the individuals I had the most contact with and therefore remember their names.
The attention to detail was amazing. Fans ran longer than anticipated due to the team’s determination to get the job done right not fast. They cleaned up after themselves every night and were all very polite as well as hardworking.

I wish I never had to make this kind of call but I’m really glad that since we did have to, we went with this company.

Quick response and clean up. Crew cleaned everything. Very happy with the team and experience. They made a horribly difficult time for us into a smooth process.

This review would probably have been three stars, were it not for the fact that Sean, Josh, and Todd rescued us when they were assigned to our job in the middle of the process.

We were referred to ServPro by our insurance company in August of 2024, when a pipe burst while we were sleeping and damaged almost our entire first floor. Chris and the Mitigation team came out immediately and did a great job. They were efficient, personable, and professional.

We hit a bit of a snag with the restoration. Matt was the first PM we had. He was very helpful at first. He recommended using a direct cabinet and granite company and even met us at their warehouse to help with picking out cabinets and countertops. Unfortunately, taking his advice to use that company turned out to be a gigantic mistake. More on that in a bit . . . My gripe with Matt was the lack of action and communication on our restoration. I understood when he said his crew had to help with storm damage quite a few times. He said we would be on the schedule soon, but weeks would pass without hearing anything from him. I take some responsibility for the delays due to being out of the country over Christmas; however, those two weeks paled in comparison. I called Matt when we returned. He dropped off materials on New Year's Eve, and that was the last I heard from him.

It wasn't until almost two weeks later that I received a call from Bo telling me that Matt would no longer be our PM and unfortunately information was missing from our file that was needed to get things going. He called again a few days later to let me know Todd had been assigned to the project and would be in touch. Todd called that same day, and we agreed to meet the following week. He reassessed the work that needed to be done and scheduled it to begin on March 17. 2025.

Things started clipping along at a good rate once Todd took over. He assigned Sean and Josh to do the work. The three of them rescued us. I couldn't have asked for a better team. Josh and Sean were awesome. Their quality of work, integrity, and helpfulness was levels above any service I've ever experienced from other contractors. I would have trusted them in my home alone if needed. They were patient when I asked a gazillion questions and were sure to keep me informed every step of the way with the work they were doing.

I'm sure our job would have been completed much sooner if Josh and Sean hadn't been delayed by the issues we had with the cabinet and countertop company. The quality of that company's cabinets was horrendous, and they had an office manager to match. I will be forever grateful to Todd for working to resolve the multiple problems with the cabinets and counters. Todd stayed in constant contact with me to be sure I was aware of what was being done (and what wasn't) to remedy the nightmare the other company created. I very much appreciated the level of communication and professionalism from Todd, especially since the office manager of the other company tried to blame ServPro for damaged and mismeasured products they sent out the door. If Todd, Sean, and Josh hadn't stepped up and did what they did, the job would likely still be in progress.

The work on my house has been finished, and we are happy to have our home back. While I hope to never need their services again, I would choose ServPro in a heartbeat if it meant that I could have Sean, Josh, and Todd to do the work. They're simply the best, and I will recommend ServPro because of them to friends if there is ever a need. Please thank them for me and recognize them for going above and beyond. Thank you.

I am so happy with my ServPro team and their outstanding workmanship! From beginning to end, Jarek and Steve were professional, friendly, and always going above and beyond to get the job done. What a great team! I hope I never have to need a restoration company again, but should that be the case I will definitely make ServPro my first choice.

Buffy did a great job. Was always informative told us what was going on. Great attention to detail. Gave great suggestion with her years of experience. Treated her workers respectfully while instructing them. Would recommend her to anyone. Thank You