HVAC reviews in Parma, Ohio

Joshua Melnick was a great tech! He makes the experience better after the terrible disaster/disrespect from scheduling. Understand my time is valuable and taking off work to get maintenance costs me money - you cannot cancel 4:45 pm night before. Let’s hope the future appointments will be okay with scheduling person ….

Gilbert Sanchez was efficient, professional and knowledgeable. He explained all steps, informed me of the cost and asked for my approval before proceeding with the work.

My gas valve needed to be replaced. He also checked the CO2 level.

Left us in the cold. Came home to the house at 58 degrees. Furnace was out on a code 3. Tried everything I could checking pressure switches and bypassing things to get it to work. Had to have a tech look at it because I thought the board may be bad. Scheduled a tech for $198 and he came by around 7 pm. Said the board is bad and would get me a quote first thing in the morning. Told me to bundle up and run the faucets. Supply house opens at 7:30 so I was hoping for a quote by 9. Nothing the next day (Wednesday).
Nothing on (Thursday). Thank God I was able to get it repaired. How can you promise a quote and leave us in the cold? Luckily we got by. If this was my elderly parents I would be even more upset.

Great company and service. Had them out to check the furnace, made repairs, and had another different issue a week later. Their tech- Mo Elder- was very knowledgeable and thorough. Explained the issue and took care of the problem. Awesome job and great service!

Josh came out to my house to fix my furnace and I cannot say enough good things about this young man. He was professional, competent, a perfectionist and honest. He knows what he is doing and does great work!

Gilbert was absolutely a joy to work with. At no point did we feel like he was trying to just make money on us. He explained everything thoroughly and completely and made sure we knew what he was talking about. K&K and especially Gilbert is now our heating people.

From the Gilbert Sanchez, Jerry’s and Ian to his partner. I forgot his name. Excellent job. I hope your company great success. Thank you for making this experience less stressful.

Mr. Gilbert Sanchez arrived on time, was extremely cordial, kind, and highly professional. He did a thorough preventative maintenance check and cleaning of my furnace, he answered all of my questions, and I am 100% satisfied with K&K Heating & Cooling LLC and the work performed today by Mr. Sanchez.

I also received a follow-up email from Mr. Sanchez w many photos of the internal components of my furnace as well as all readings and measurements.

I highly recommend K&K Heating and Cooling LLC for all HVAC needs.

I can't say enough good things about Ian and Josh and the rest of the crew. These guys hit it and hit it hard. Never took a break or a lunch. And managed to work through a couple of challenges. This is the only company I will ever recommend for all your HVAC needs. To the owner of the company you have one hell of a crew. Thank you so much.

My son moved into a new house and the furnace was shutting down and not heating the house. I had 2 other HVAC people look at it and did not fix it correctly. I called K and K and Moe Elder came the same day. I explained that my grandchildren would be there that weekend and I was afraid it would not get fixed in time. Moe immediately went above and beyond searching for the problem. There were rocks clogging the inside of the vent pipes! I don’t know how he figured it out but he was a lifesaver. He fixed the pipes and even patched a hole to keep the draft out. He was polite, professional and a good man overall. I will only use K and K from now on and I will request Moe every time. Thank you Moe, that was a huge problem you fixed for my family.

Incredibly pleased with our quoting process and service from K and K! Jerry was very thorough in explaining options both times we got quotes and helpful in getting us on the schedule quickly. Ian and Bryan were fast and efficient during install and helped explain all of the new equipment and maintenance. Highly recommend using this company!

There’s seriously no better residential HVAC team in NE Ohio. This is my second home using them over the last 15 years and I’m so thankful I found them. I tried competitors 12-13 years ago and they were a mess. Their prices are fair and they’ve had a lasting solution for every problem that came up both at the old house a couple years into this new build. Cory was the one that came out today and he was awesome. I could probably sit and have a drink with him and hang out, but at the same time he was amazingly efficient. Just another good dude at a great company: I’ll never direct friends or family anywhere else. Multiple good experiences over the years now.

K & K did a great job diagnosing the issue with my heating system. Ian and Brian completed the installation of a new furnace and central air conditioning unit in one day and explained how to use and maintain the new systems after ensuring everything was working properly. All of the K & K representatives I dealt with were very helpful and professional throughout the process.

Josh and Nick did a fantastic job installing my new furnace. They arrived right on time, were professional throughout, and treated my home with respect. The installation was completed efficiently, and they took the time to walk me through how everything works. Highly recommend!

Gilbert the Great came today for our furnace maintenance, he recommended replacement of our igniter due to wear and not knowing the lifespan it would have left. And for the great part, while he was here a mouse that has been living rent free appeared on my plant stand. I lost my mind and he came to check on me, when I told him there was a mouse in the house he went the extra mile and helped get it out the patio door for me!

I have to say that this experience was absolutely wonderful considering the furnace went out before the new year. There were 4 wonderful efficient and customer service orientated employees (Ian, Josh, Bryan & Nick) who exhibited excellent customer service and efficient time management and detail.... Customer service was A 1🎊🎊. I thank each of this gentleman from the bottom of my heart. Great Job

Ian and Brian were fantastic. They installed my new furnace and air conditioner with professionalism and faster than expected. They took away my old systems thoroughly and left my home spotless. As good as they were, I never would have gone with this company if it were not for my salesman. He told me what to expect, explained the units available and made suggestions. He did not try to upsell me on something I did not need. I interviewed several companies and I am so happy I went with K & K.

Gilbert was fantastic. Knowledgeable. Polite. Efficient. Explained everything thoroughly. Have always used K&K. Never had a bad experience with them. If you regularly get your HVAC checked, that have a super reasonable yearly maintenance agreement. Highly recommended.

We had a great experience with this company, specifically TJ, the technician! He immediately recognized and corrected the issue with our humidifier and advised us on preventative maintenance too. TJ answered all of my questions. We had a great experience from the initial phone call through the end of the service call.

I’ve been using K & K for my yearly tune-ups for years, and they never disappoint. Gilbert was my technician today and did a fantastic job. He was kind, professional, and made sure all of my questions were answered. Highly recommend!

Gilbert did a great job. He was on time, was friendly, and thorough. He explained what was working well on my furnace and what needed to be paid attention to in the future. I really appreciate when a technician takes the time to explain things rather than to intimidator or try to scare you into buying up or replacing your furnace. K&K, you’re lucky to have this young man. Thank you.