Plumbing reviews in Parma, Ohio

I had Princesten Gordon from Invisible Excavations come out to inspect my water heater and sewage lines, and I was really impressed with his professionalism and knowledge. He took the time to explain everything he was checking and made sure I understood the condition of the systems.

He was thorough, honest, and didn't try to upsell me on anything I didn't need. It's refreshing to work with someone who clearly knows what they're doing and genuinely cares about doing a good job. I’ll definitely be calling him again if I ever need plumbing or sewer work in the future.

Highly recommend!

Princesten was so polite and friendly. He arrived on time and I feel gave me a very honest estimate of the cost to replace my water line and shut off valve. He worked quickly and efficiently. I will definitely contact this company again for any repairs that may be needed in the future.

Princesten provided great, friendly and personable service. He talked us through the issues in a way we understood and were able to get everything fixed up. Highly recommend him!

Princesten Gordon was out to the business where I work. He came in expecting one particular problem which I explained to him a different problem instead of the initial problem. He was VERY thorough and knowledgeable about all aspects of the plumbing business. Highly recommended!

Princesten Gordon came to inspect our plumbing and found a few issues with our water heater. He explained the issues well and did not pressure us to buy from or use them for the repairs. He was extremely professional, had a great attitude, and a wealth of knowledge about plumbing! Highly recommend!!

Zero stars. Charged my 80 year old mother $580 to fix her toilet…then $1280 to replace the toilet he just fixed that same day. Over $3600 total and wasn’t even there for 4 hours. All while her husband of 54 years was dying in the hospital, which the plumber knew about. Took advantage of a lonely old woman.

Princesten Gordon did an amazing job describing the problem with our water heater. He showed us the failed components and talked us through getting replacement parts or get an all new water heater. Working through the unit comparisons made it easy to pick a new water heater and he did not push the most expensive, top of the line unit. He steered us away from the $7,000 plus unit because of all the additional plumping components. Great experience all around.

Princesten came out on time. He was very personable and did a good job with the inspection of our water heater and pipes in our house. We live in an older home so he explained why and or how some of the things were plumbed the way they were and made recommendations where needed. He did not try to oversell me on anything that wasn't necessary, which was appreciated. Overall great experience.

Princeten arrived well with the estimated time window. He introduced himself immediately and carried himself professionally throughout the appointment. He was thorough in his work and was very respectful to both me and my home. It was necessary to change a couple of parts on my water heater and he went to the parts warehouse and returned promptly and completed the repair. This was one one of the best home services visits I have experienced.

Princesten provided exceptional service when addressing my home’s maintenance visit. His thorough inspection uncovered a few issues and he was able to promptly address the immediate concerns during the same appointment. Thank you again for the great work!

Arco offered a free service to check out my hot water tank and service it for free. Never done this before, never had z problem before either. He also looked at the pipes under my sinks and checked my toilets. The service man gave me a list of items I need to "replace". My tank is only 7 years old !!! It is a high efficiency water tank, and was pretty expensive.it should last at least 15 years. After the service a few hours after the service call, I went back to the basement and saw a puddle of water by the hot water tank. Never ever had water there before. The service man said he emptied and refilled the tank and did some other " cleaning" of the tank . I dried the puddle and went on my way.
The next day I saw another small puddle by the tank, this time I thought it may just be exhaust condensation or something. Wiped it again. Today , now two days later there is a big puddle of water. I called Arco to complain.
I dont get it. I never had any problems before they came to service the tank...now I do.
I am very angry and disappointed. They need to fix this problem.

⭐️⭐️⭐️⭐️⭐️
I had a great experience with Invisible Excavations Plumbing & Drain! Princesten came out to inspect my water heater and was extremely professional, knowledgeable, and friendly. He took the time to explain everything clearly and made sure I felt confident about the next steps. I really appreciated his honesty and thoroughness. Highly recommend this company for anyone needing plumbing services — they’re responsive, reliable, and respectful.

First, this is the only company I called that could actually come out for the emergency on Saturday. She informed me of the process, cost, and Technician. The arrival time was between 12-4. Princeton was our tech. He arrived on time, introduced himself right away. You dont see that often. He was friendly and customer service skills are amazing.

Now onto the issue. He instantly knew the problem and what was going to need to be replaced. He was very knowledgeable. They do need to come back tomorrow to replace everything. Which I figured was going to happen.

I would recommend them and make sure you ask for Princesten to be your tech.

I will update after install happens.

Princeston Gordon did an excellent job of checking our plumbing and he walked my wife and myself through the problems with our hot water tank. He gave us the options of what to do and he left the decision with us. There was no pressure tactics used to sway our decision.
When he arrived he introduced himself and I asked where he wanted to get started. He brought his tools and supplies with him and promptly started.
He answered all of our questions without any hesitation and fully explained all of the charges to us. He is an excellent employee and takes pride in his work. He is a great asset to have working for your company.

Calling Invisible Excavations, the young ladies in the office were very pleasant & helpful. Whenever we left a message for Phil K, it was relayed to him quickly. The experience my wife & I had with Invisible Excavations & especially with Phil was a very positive one. He was knowledgeable, courteous & honest. His attention to detail & his explanation of our sewer problem was easy to understand. Since the job requires excavating, Phil assured us our yard would be treated as if it were his own. Invisible Excavations is very fortunate to have Phil on the sales team, representing their company.

Needed service over the weekend before the work week started at a business. Called Saturday morning, scheduled for Sunday morning. The window passed so I called and followed up. They told me they were now not going to come out today. It took me calling to find this out. Spent 4 hours waiting around for them on my day off.

To be forced to pay a fee just to receive an estimate is unreal. Why is it called a free estimate then?!?!

So I then asked to be transfered to the finance department for a better response. The call representative insisted on knowing what I needed. So I was clear. "I need a rough guesstimate of the cost for the install of a clean near the street and sewer line pulles to 100ft length! I need this to plan a budget so I can determine a complete number to apply for a loan/budget."

It was that simple. The call agent said they can not provide pricing. So much for a so called FREE estimate.

We had a trenchless sewer line installed by Invisible Excavations in 2018. Recently we had an issue that required their hydro-jetting service. "Chase" did a great job for us. He was knowledgeable, professional, personable and timely. Also, I.E. stood by their warranty. Very satisfied! Good job guys!

Excellent fast service. Thank you.

Great business excellent job and quick great employees

A great company to get service from. Prompt and knows what they are doing.