Plumbing reviews in Parma, Ohio

Axis was quick to respond after we were stood up by a different contractor that was sent by our home warranty company. Zach was kind, professional and prioritized our case as we had been without hot water for well over a week. He quickly diagnosed the issue and was back with the replacement part within an hour. Diane, was kind and helpful as well. We will work directly with Axis in the future for any of our plumbing needs.

One star is the lowest allowed, unfortunately for this company that’s not low enough! I schedule a repair for my toilet through my home warranty, having used axis plumbing in the past I figured why not let’s get them out again!! Big mistake!!! The plumber they sent out Zach cracked my toilet left a puddle of water on my brand new carpet. Mind you he left telling my wife the problem was fixed!! After discovering the toilet was cracked we called and of course Zach denied cracking it stating the crack was there already !!! I find it hard to believe that a reputable company would come out to assess a problem and only identify and fix one issue without letting the customer know of a different problem. Do to there lack of accountability and Zach deliberately misleading my wife and his employer I can no longer support or stand behind this company!!!

Our toilet was completely clogged so we put a call in through our warranty company. The plumber called us right away the next morning and they had someone out to us by 3pm. They guys had us unclogged in 15 minutes. Diane in the office was awesome and did everything to get us taken care of the same day.

Andy, Zach, and Diane were all very kind and professional! Got my water heater replaced in a timely manner with no issues. Thank you so much!! Bless you all!

They had to bust open my basement floor to replace clogged sewage pipes. It was a big job. They did a fantastic job! Highly recommend and would use again for any plumbing issues. I got 3 quotes from different companies and their Price was extremely fair and I was on schedule within a couple of days, not weeks. Great Job! Thanks again.

Axis plumbing is a fair and professional contractor. I had a cast iron stack in my house that was deteriorated and Axis plumbing came in, assessed the situation, gave me a fair price, and fixed it that week! Thank you so much my house is finally back to normal!

I made a request for services with my warranty Wednesday night and Thursday morning the lady call me and scheduled me appointment the same day but i wasn't available so she scheduled me for the next day and Steven came the next day. Did all the work that i need done and explained everything to me. Steven I appreciate you doing the job correctly and efficiently. I definitely refer Axis plumbing if you need plumbing done. They get back to you as soon as possible. They work around your scheduled and do a great job. I appreciate him doing the job correctly and efficiently.

I have no idea if they are a decent plumbing service, but I'll never consider them just based on how inconsiderate and unneighborly they are. I (or my dog) have been nearly hit on three separate occasions as a pedestrian by someone backing out of their parking lot without looking. Employees there (especially the owner of the grey Range Rover, who is one who almost hit us, and then acted like it was our fault, despite pedestrians having the right of way) consistently block the sidewalk with their parked vehicles, and they never clear snow from sidewalks in the winter (which makes navigating around sidewalk-blocking cars on a sloping bottom portion of the driveway difficult). They are less than a half-mile from my house, and I'd love to have a plumbing service so close in case of an emergency, but it won't be Axis that I'm calling..

Our warranty company sent Axis Plumbing to repair a sink leak and replace a faucet. The technician from Axis, whose name is Andy, did a fantastic job at diagnosing the leak and fixing it within minutes. He was extremely polite, knowledgeable, and worked fast and accurately to solve our problem. Communication with Axis from beginning until the job was done was excellent. What a great business! I highly recommend them!!

If I could give less the one star, I would. Maybe it was because we contacted them thru a home warranty company (this was a recently purchased home in Cleveland Ohio area) but Axis Plumbing was awful. The problem stemmed from a leak visible from our second floor ceiling (home has 3 floors) which we initially thought was from the roof. Roofer came by checked everything thoroughly and demonstrated there was no evidence of moisture coming from the outside (it had recently rained). Warranty company then sent Axis, and from the beginning the one more ‘senior’ plumber (he talked the most and loudest) never seemed like he wanted to be there. However, Kudos to the other ‘junior’ plumber because he did seem to be interested in solving the problem (but unfortunately was overruled). After running the third floor bath and sink for 15 min the senior plumber declared that it must be coming from roof. Never tried filling the sink or bathtub then letting it drain, which seems like common sense for any kind of plumbing problem. That very night after a bath, and a very careful inspection of space under our claw foot tub (since we noticed a small amount of water on the floor around bath mat) saw a lot of water leaking from where the tube drain connects to drainpipe and running to a place on the floor not immediately obvious. Warranty company issues a recall ticket, but its Axis that still has to respond. Call Axis on Monday to set up another appointment, they can’t come till Friday. Try to get someone else thru warranty company. When it seems like it’s going to take about as long (or longer) to get a different plumber, we call Axis back and now they cannot come out till next week. I’m without a working bath for a week, and Axis is playing games. They suck.

Extremely Disappointed – Work Not Completed, No Accountability

I normally don’t leave reviews, but this experience has been completely unacceptable and needs to be shared. We were referred to this plumbing company by our home warranty provider after experiencing water backing up into our basement. It was reported that there were roots in the main line. When the home warranty claim was denied, we agreed to pay out of pocket for the work.
The company came out the day before Thanksgiving, supposedly cleared the line, and left. By the next morning (Thanksgiving Day), water was back on the basement floor. I immediately called the company and left a message. No one called me back.
On Friday, I had to call again, only to be told that because they “did the work,” I would need to pay another $350 for them to stick a camera down the line to see what was actually going on. When I asked whether they stand behind their work or offer any kind of guarantee, the representative was short, dismissive, and offered no solutions.
I then contacted the sewer company to rule out outside issues. They confirmed the blockage was inside the home—meaning the original problem was never resolved. I called the plumbing company back yet again, and this time was told I would need to pay another $295 to have the line snaked again. I asked why I should have to pay repeatedly for the same unresolved issue. Their receptionist insisted they charge “per drain,” and claimed they had already snaked the main line—even though the area still clogged is the main line, just a different section of it. When I asked if she was the owner or who I could speak to, she was vague and evasive.

This service is completely unacceptable. A reputable company does not repeatedly charge customers for the same unresolved problem. Instead of taking accountability or completing the job correctly, they continued asking for more money without offering a real solution.
After giving them multiple chances to make this right, I can confidently say this is not a credible or trustworthy company, and I would not recommend them to anyone.

Excellent customer service and professionalism.

Highly recommend!! Very friendly and professional, informative. The best!!!!!

Did a nice job for a reasonable price. They were friendly, neat, and professional.

Kitchen sink really clogged. Needed a new faucet and connecting pipes. Mike and Dawn are real professionals.

I had 2 blocked drains, and they didn't fix either, but still charged me 300 bucks.

Mike and Dawn did a excellent job, I would highly recommend their services. Very professional, great quality, and affordable.

Excellent plumbing service, Mike and Dawn are very personable and professional. Highly recommended!

Dawn and her husband were really nice and explained everything nicely. They were thorough and fast when it came to fixing my water tank. Provided very good service!

Very professional plumbers who do great work and stand behind their services. They are thorough and knowledgeable about plumbing issues. Honest, talented and very good at what they do!

Mike and Dawn Cicero handled the plumbing portion of our major kitchen renovation in the summer of 2014. The work involved new water supply and drain lines, hooking up a new kitchen sink and faucet, and relocating a stationary tub. Much of the work had to be performed in far from ideal conditions in the crawl space under our home. Throughout the process Mike and Dawn were knowledgable, cheerful, and thoroughly professional. All work was performed as promised and on schedule. Their work is clean, and Mike is a genuine artist with copper pipe! We plan on hiring them again to replace the outdoor spigots on our house, and I will not hesitate to call them for any plumbing needs. Highly recommended!