Reviews of local pros in Pickerington, Ohio

Eric did a great job! He did a thorough inspection of our HVAC system, complete with documentation and photos, and allowed us to make the right decision for our situation. In the end, we opted for a new system as the net price over time would be much more affordable, and give us the peace of mind that we need.

Noah the tech came on time and I was able to schedule the appointment same day. That’s the end of any 5 star service.
The tech started off by tell me how gross my filters were, then provided me a very inflated estimate and when I attempted to ask questions he was very arrogant and never responded professionally all the while staring at his phone not giving me eye contact.
Incidentally after I told him thank you for his time and I’d pay for the estimate he was suddenly able to drop the price $400 and be courteous .
When I called the company to complain, they assured me that was not 5 star service and someone would call. That was yesterday around 2 pm and no call but 2 emails from them saying rate us 5 stars or call… ok. No

Also no sooner than I hit send on my review I got the call from the nice gentleman in customer service who was willing to give me a $50 credit and make it right by having someone else come out…. Now you do know that the $99 plus tax service fee I could use towards the credit of your services if I so desired so once again, I’m not sure if they don’t think I can do math or what But I declined.

Mitch was fabulous. He educated me on the humidifier systems, took care of the thermostat swap completely, and thoroughly answered any remaining questions I had.

Brandon was absolutely AWESOME ‼️‼️‼️‼️ He is a very good tech & just a very good person overall ‼️‼️‼️‼️ He worked really hard to make this difficult time easier for me. My air conditioner went out very unexpectedly & it's in the 80s here. He was very helpful in helping me figure out a way to get this done quickly & the company was very helpful with financial support to get me back to a working air conditioner ‼️‼️‼️‼️ Nothing but positive things to say about Brandon & 5 Star as a company ‼️‼️‼️‼️‼️‼️‼️

Brandon did a great job diagnosing the issue and explaining what should be replacrd and why..As a result, Five Star will be instaling a new heating unit soon.

Every person from sales to installation showed up on time, explained the technical aspects of their work and all my questions. I had contacted 6 different companies. I would unconditionally recommend Five Star Services.

Brandon was great! Explained everything in great detail so I could understand. He was very nice and helpful. Felt like I was working with a great friend I’ve known for years! Awesome job!

Brandon got to my parents house very quickly and was able to diagnose the issue and set up install on a new furnace in record time. All the evening before a holiday! Thank you Brandon for getting everything set up for my parents!

Matt did a good job. He is thorough and recognized things that could be potential problems and rectified them.
Overall pleased with the service call!

Fred was great! Very helpful, patient and efficient helping with a repair and getting my smart thermostat set up

Had had technician come out to do diagnosis as to why furnace was not igniting was told needed any new heat exchanger or new furnace. That night I ordered a new pressure switch on Amazon for $15 the following day installed it. Furnace started right up no issues I was gonna pay $6400 for a heat exchanger I didn’t need. You need to be careful that you’re not being scammed.

What a great experience I had with Pickerington Heating & Cooling from service, sales to the install. My furnace stopped working during one of our coldest weeks. I called Pickerington Heating & Cooling and within 4 hrs the service tech, Jacob was at my door. My furnace was on its last leg. Jacob spent several hours during the initial service to address my concerns and answer all my questions. He was able to temporarily fix the furnace until I made my decision to either keep putting money into the furnace or purchase a new one. Not once did I feel pressured to purchase. Jacob was honest, knowledgeable and professional. He shared his company’s story and could tell he was proud to work with them.

Install day; I had 3 well trained installers: Kody, Cody and Shane. No typo there; 2 Cody’s. Talk about white glove service from the outside to the basement. You can’t even tell they were here except to see the new unit. Before leaving, they completed a thorough overview of the furnace, humidifier, filters and the importance of yearly maintenance.

Shortly after the installers left I received a call from Mary at the office to see how everything went.

Thank you Jacob, Kody, Cody, Shane and Mary.

Definitely a FIVE STAR company!!

Cyndi M

I chose Pickerington Heating and Cooling 5 years ago to replace my unit. I had researched them. They had great reviews and were close in proximity. I have never been disappointed. Everyone is helpful and friendly. I was so pleased with my services that I recommended them to my parents. They too replaced their unit and have been pleased. A huge shout out to Eddie who comes yearly to service the unit. My parents and I both request that he personally maintains our system. We absolutely trust him with any recommendations .

I scheduled a furnace inspection/maintenance in November for early December. The morning of the appointment they called to reschedule due to emergencies. No problem, I rescheduled to early January. Again, the morning of the appointment they called to reschedule due to emergencies. This company has provided good service in the past, but rescheduling twice is a problem. I'll find another company to do business with.

My furnace stopped working I called and they came over quickly, friendly, pleasant, the technician that showed started first thing by trying to turn a spindle on motor with his vise grips, said my motor was out based on it being hesitant to turn, quoted me a price on the motor $500 i think?, I said let's do it, I left, he found me few min later and showed me pictures of inside, now it was the heat exchangers that were cracked, gave me a price on those, over 5K. So I'm looking at over $5,000 to have it repaired, he started talking about a new, I asked what are we looking at as far as price, told what my budget was, also said I didn't mind a lower end furnace. I was never told what furnace I was getting until they were here to install it. We agreed on price, $5500, they come and do the install, about 3 hours to complete, I receive the invoice, shows the retail price of the furnace to me at $7200, then follows with many, cash, managers discounts etc . to get me to my budget price.. I should have asked more questions and done research prior, but we had no heat and pressured to get done.. Putting the invoice away this morning had me curious, I go online and the furnace they installed retail, me buying and delivered, was $1700 to $2100 Max..I looked up install price for my area and it's $75 to$150 an hour, again 3 hours to install.. that's Max of $450 for installing. Total at this price is , retail, $2550, understand other costs, profit, etc, so let's add $1450 on so they stay in business.. we're at $4000, I googled average price for furnace install in Ohio and it's $4400, so we're about right.. I find out that their cost they have in this $7200 furnace is actually $1200 through the customer service rep.. at this point I'm feeling a little cheated, understand profit, but a $1200 furnace costing $5500? All prices with discounts came out to be exactly what my budget was? I'm an older man, was in a pressured situation with no heat.. I guess I should have received a few estimates, asked more questions and done my research. Way this was done left a bad taste.. was happy with service, quick, 2 days it was done.. just can't get past that $7200 furnace, that I could get for $1700.. I really felt like they helped me with the cost, until I didn't..

Michael speakman from Pickerington, heating and cooling did an awesome job. He was out here on November 14th, very attention to detail explain everything in detail. He was awesome. I highly recommend Pickerington heating and cooling. If I could give them 10 stars, I would. But as everyone knows in the reviews, you can only give 5 stars, but they deserve 10 stars awesome service.

Excellent customer service. Honest business practices. Fair pricing. I will definitely call them again or anything I need and I’ll tell my friends as well. I’m a very happy customer.

Honesty and transparency were lacking. The technician purposely didn't tell me prior how much it would cost for the inspection. Then, after inspection, he called out some amount. If they'll be TRANSPARENT, I would give 4 stars. Please tell customers how much it would cost before you start your work.

The first gentle man was nice and very helpful. I really appreciate that they were able to help me right away. The gentleman that did the installation was quick and nice also. I was thankful for the immediate help.

The technican was able to come out the same day. He was professional and considerate. He diagnosed the issue and presented me with several options. He did not pressure me to commit.

Nathan from Five Star came over to discuss my needs and set everything up for me! A couple of days later David and Conner came over to do the install. They did a terrific job, answered any questions and were very courteous and respectful of my home. If you have and hvac needs pls do yourself a favor and call Five Star first!