Reviews of local pros in Powell, Ohio

Want to thank Metro comfort for a great service. I called because our heat went out and Jim said he was booked until the following week but he would stop by that day. He came out and put a part in but he showed my husband he didn’t think the part would work and would need a new furnace. We knew it was time for a new one and he set us up for the next day. Great customer service!

A friend referred Metro Comfort Systems to me and I am so grateful he did!Jim and Wes did an excellent job fixing and reinstalling our new A.C. It is definitely worth it to get done by this great company! They are professional, friendly and very knowledgeable. They came on such short notice and did an awesome job; they were a blessing.

Regular service & maintenance from Metro helped us to get a few more years out of our old system. Eventually our A/C did give out (this summer); Metro did a great job of installing our new system, & ensuring all the details were attended to. Special shout out to Jim! Thank you!!

I've had Jim from Metro Comfort Systems come to my home twice. One for the air conditioner and today for my furnace. Both times they have fixed my issues at a very fair price. They also fit me into an already full schedule on a Sunday because I wasn't available on a week day and they knew I needed my furnace working in cold weather. Highly recommended.

Metro Comfort systems is an excellent company that provides superior service. They installed a new air conditioner fifteen years ago at our house and have been servicing it and our furnace ever since (new furnace was installed in 2020). They do not overcharge, are courteous, prompt, and professional. Yesterday our air conditioner stopped working and, by noon, they were at our house to take a look. I thought for sure a new system would be needed. However, they were able to fix the problem for $298 (with a discount because of our service contract; would have been $385 without the contract). I really can't recommend this company enough.

Metro Comfort Systems has come to our rescue two times already and I will not hesitate to call them back should anything come up. Both times they were able to get me in on the same day despite their busy schedules at a very busy time of year. They were professional, honest, and made sure to explain everything along the way. Not only were they very friendly, I felt that they truly cared and as such provided me with the best customer service. We had Jim and West working with us both times. They will always have my business. Thanks Metro Comfort Systems! I cannot recommend this group enough!

Metro is awesome! Jim came out on a Friday and walked us through what we needed. He was professional, kind and reasonable! He became a fast friend of my daughter! On Monday morning, Tom and Michael came, and were incredibly efficient and personable. And, working with Kim at the office has been a treat! We appreciate them all so much! Definitely check out Metro and know that you will receive excellent service all around!

Called Metro on a Saturday morning to repair my A/C. I got a call back from Jim, said he could be there in a few hours. Jim was very knowledge, professional, courteous, and friendly. He arrived in the designated time frame and quickly resolved my issue. He also provided a number of tips and suggestions for improving the performance of my HVAC system. I would highly recommend Metro and plan to always contact them for any future repair needs. Also, I always try to support the local businesses here in Powell.

On a 95 degree day, Jim, after a desperate call, arrived at my house promptly and within an hour or so had my AC up and running. Excellent service. Jim was professional, respectful, and got the job done. I feel VERY comfortable recommending this company.

Jim and Metro Comfort Systems did an incredible job for my family and I. AC system went out on Tuesday Aug 6th and I asked friends for recommendations, one of which was Jim with Metro Comfort. My wife contacted the company and was greeted by very professional and courteous staff. Jim came out the same day, diagnosed the problem and provided solution options, and advised they could have a tech crew at our house by 8am Wednesday Aug 7th. The next morning a professional and courteous father/son team reported to our house by 7:45am and we had AC flowing by noon. The service was competitively priced and the service was excellent. I would recommend them to anyone in need of furnace or AC system service.

Just purchased a new A/C system from Metro Comfort Systems. Jim and the entire team were true professionals. After installation, our new unit developed an issue. When I called in the problem, Jim was back on site that afternoon and began working the problem. He worked every angle through new parts to getting the manufacturer involved and did not stop until we were completely satisfied. Thanks Jim. We will continue to do all of our business thru Metro Comfort Systems because you care and proved it.

My air conditioner stopped working on a Friday night with a heat advisory projected to last through the weekend. I called the folks that had maintained my HVAC system in the past and they couldn’t get me in until the following Wednesday…..and never even called back to follow-up on that offer when I agreed to be on their waiting list. Thankfully, Metro Comfort squeezed me in miraculously the next day by 1:00. They were amazingly kind, did a great job, explained what they were doing, and had everything up and working quickly. They even sent a thank you note the next week!!! I am the thankful one in this situation. I will be using them for all relevant services and highly recommend them to others as well.

I had an emergency situation and called Jim and within hours he was at my house being a first time customer of Metro Comfort. He's fast and with prompt outstanding customer service and knowledge that helped my family tremendously. This is the type of service a customer needs in the Columbus Area. I would prefer Jim and Metro Comfort to my Real Estate Professionals for their business and my personal contacts. We always look for the companies that show compassion and understanding to improve are sphere of contacts and this is the Company that will help in the long run with your business or personal home.

Hottest week of the year so far, so of course my AC isn’t working. After an insufferable night with no AC, I went to my local FB group for recommendations for quality businesses in my town. I called their number at 5:30am expecting to get a voicemail system. To my surprise, someone answered, politely took my info and promised a tech that day, with a follow up call shortly. A couple hours later I had a follow up call and a window of arrival shortly thereafter. Jim and Frankie arrived earlier than specified (which was totally fine), they were kind, engaging, and very up front about what the issue could be. They were at my home for about 30 minutes and fixed the problems without any major costs involved. The air was blowing cold, and I was grateful for their help. I appreciate this company, their staff, and integrity. Thanks Metro - you now have a loyal customer.

Branson came within one hour and took care of the issue. More than happy. Know where to go now if any more problems.

My AC went out when we had consecutive 90+ degree days and the company I had been using said it would be more expensive to try and fix then replace and quoted me a price, which I felt was way out of line. Metro Comfort was highly recommended to me and when I looked them up and they had fantastic reviews. I called on a Monday, and even though they were busy Jim Frey came out the same day, quoted, (which was $2,100 cheaper then the other quote I got), me and I was able to get a new AC the next day.

I would highly recommend Metro Comfort to anyone.

Excellent service and price! I came home from vacation in December to a 49 degree house. Called Metro and they scheduled me for the next day, sent a very friendly tech (my apologies but I don't recall his name) and they got me squared away. Unfortunately my HVAC needed the guts rebuilt, but they went and got the parts, installed it the same day. I was back to normal by 9pm. Use this company, you won't regret it!

Danny Mayo Jr.
Powell, OH

Was referred to Metro Comfort from the Powell fb group after my ac unit stopped running in the evening after an extremely hot day. Jim F arrived by noon the following day and was super friendly. It ended up being a bad capacitor. He didn’t try to upsell me at all and even checked the refrigerant and cleaned the coils. Would highly recommend to all neighbors in the area. I will be using them again in the future.

Absolute God Send! From the sweetest lady making your appointment to the job finished- they deserve 10 stars! Our AC went out on the hottest stretch of the year so far! With two kids, an old German Sheppard and a stressed out mom whose husband is deployed, Jim came to our rescue!! Polite, knowledgeable, quick and extremely fair priced!! They didn’t try to sell me a new unit right out of the gate- but wanted to get us working and out of our misery as quick as possible! I highly recommend Metro, Jim and their entire team! We will be purchasing our new unit from them in the future! Thank You, Metro!!

They rescued me on cold day after I must have tripped the circuit in the furnace when changing the thermostat. It was the day before Thanksgiving and I was worried about somebody being able to come out on short notice before the holiday. They showed concern for my situation, tried to resolve it with instructions over the phone. When that didn't work, the boss made a special trip to do the repair, which I don't think he normally does. Saved me a lot of stress and more cold nights!

These professionals are all-stars. We had our furnace die recently. It was over 20 years old so it was time. Branson diagnosed the issue and gave the old unit some love but it was past its life. We had a new unit in a couple of days. He and Frankie were on site on a Saturday to do the install. It took about 5 hours and we had heat! The new Comfortmaker unit is running quietly and efficiently. Thanks guys for great work. We really appreciate what you did for us.