Reviews of local pros in Sheffield, Ohio

Luxury Heating and their technicians provide excellent customer service as well as a professional installation of a new furnace and air conditioning. The techs are friendly, knowledgeable, and mostly importantly, reliable . I highly recommend considering this company for all of your heating and air conditioning needs

Tyler came to our house today to service our heating and cooling system. He was a very conscientious young man. Even though he did not need to do so, Tyler throughly explained to me and my wife how our system operates. He took the time to show us each step he was taking to ensure our dated system would continue to work until we make a decision as to a possible replacement down the road. Luxury Heating Company is fortunate to have Tyler as one of their employees. Thanks again Tyler!

They always come on time, very professional,
Efficient and thorough and most importantly, do great work! I love the ability to subscribe to their service for AC and furnace, pre-paying just in case we ever have an issue!

Katlyn was great. She showed up on time, gave good feedback from the checkup, and was very personable. Katlyn has never come to our home before, but we would welcome her back.

The Team that was assigned to our brand new HVAC installation was prompt, professional and knowledgeable. They explained the steps taken and even made sure to greet my dogs each day. Wonderful experience and ai highly recommend Luxury Heating!!

Had Luxury install a new Carrier furnace at my home. They did a very good job on the installation and explaining the new system operation when finished. They also did a good job of cleaning up afterword. Very happy would use them again for any HVAC work.

Someone was out on Sunday morning within an hour and a half. As I was going away for a bit, didn't want to return to damage. Service was very responsive and helpful. Greatly appreciated his efforts!

Excellent service. Techs were great and took care to not track in snow and dirt. Very knowledgeable of our Carrier infinity system.

Operations for New Humidifier on new HVAC- timely arrival to pre-scheduled appointment- did not take long to get an appointment. Technician was professional, knowledgeable, courteous, and didn't take her very long to correct. No cost was involved as it was service on a new unit.

Anthony and Sean installed a beautiful gas heater in our garage yesterday. They had a helper whose name I forgot. Professional, courteous, knowledgeable, prompt, neat and tidy! This is not the first time we’ve used Luxury Heating and certainly won’t be the last. First class operation from top to bottom.

Wow. What an incredible experience. Top notch from the consult by Brian Bendlock to the install by Hunter, Clayton, and Anthony.
Love the Carrier Infinity system that Luxury installed. All of my questions and requests were addressed with utmost professionalism and concern. Let me give you a few examples:
The Installation Team installed a new line set for the system despite a difficult situation from the previous installation. They went above and beyond with utmost care and so respectful of the existing structures.
I wanted a vent added to a room in this system's zone, something that my wife and I had wished for! No problem. Anthony was so meticulous and careful in the placement of this vent. My wife and I were thrilled.
The weather did not cooperate on the installation day. Severe sudden thunderstorm. No problem. The team adjusted what they were doing to accommodate.
So just as the team was finishing up the power to our street went out. They were almost done but not quite. No problem.
Clayton made the trip out to Pepper Pike from Elyria on a Saturday morning to finish up and make sure I knew how the new system performed.
As you can probably tell I can't say enough about Luxury and the connection they make between The Carrier brand and the consumer. I would say a vital connection. Too bad there are only 5 stars on this review. This company and their team deserve 10 stars. ABOVE AND BEYOND.

Luxury Heating sent out Kaitlin to do the seasonal maintenance on my furnace. She was very knowledgeable and very polite. Hoping to get on the contracted service with Luxury. I can see why there’s a waiting list!

I interviewed five Carrier vendors for an install of a high-end heat pump and Luxury not only had the strongest offer, but came through with top-notch customer service and professionalism at the install. These kinds of purchases are often once-in-a-lifetime, and a customer wants to feel secure in their choice of vendors. Great experience!

we just replaced our 21 year-old HVAC system that was installed by Luxury when our home was built using Luxury again for a complete replacement of furnace and air conditioner. They are a great company to work with offering the best service and the best prices for high quality systems. They are a company you can trust.

Adam, Tom, Josh, Tyler and all at Luxury Heating Company are wonderful to work with. Our original A/C unit was a Carrier that they installed, and it lasted nearly 23 years! A trusted brand and company. Thank you LHC for your professional and promotional service and installation!

Luxury installed the HVAC system in our 2024 built home. 18 months later it was leaking in the basement. We had to have Luxury send out techs 3 times this past week to get it fixed. Techs were all very professional. Turns out it is a known defect with the Carrier unit - the acid trap and gasket are defective. That is covered under the warranty. Here's the issue: first tech didn't know that - he said "the trap is clogged and needs to be cleaned" - he cleaned it and I was charged $90. It didn't fix the problem. Tech 2 the next day replaced the gasket with another defective gasket so the problem persisted. This second tech was aware of defective gaskets but he still replaced existing defective one with the exact same gasket - also defective. On day 3 they replaced the whole trap & gasket with a newer version and it seems to be working. Their supervisor said that since the first tech did some work to clean the trap - even though that didn't fix the problem - we still had to pay the $90. And, on top it took 3 separate visits. Really unprofessional given it took them 3 visits to replace parts under warranty and yet still charge us the $90 fee for the useless work their first tech did.

My service tech (Sal) was right on time, He was polite and professional and easy to communicate with. He did our service quickly and explained his findings clearly. He worked safely and carefully to avoid any dirt in our house. Thankfully there were no issues and our system is good to go. Luxury has done good work for us every time.

We have always been completely satisfied with the service we have rec'd from Luxury and from Wayne in particular. He is knowledgeable and very down to earth. We know that our unit is in the best of hands when Wayne takes care of it.

Tech was very professional and had a great since of humor. He diagnosed the problem quickly and fixed it with no problem. I was very happy with him and would request him again. Thanks for a great experience.

For years e we have trusted Luxury with our heating and cooling needs. With the winter furnace check, we are confident to stay warm during the rest of this cold winter. Matt arrived on time, was efficient, and thorough with his explanation.

Technician showed up after hours. Miss diagnosed the problem and ran up some time. He was going to charge us for a repair that wasn’t needed to get more money. He left us in worse shape than we were so we called another company (Viccarone) to come out same night. They did and correctly fixed what was wrong and charged less.