Home Services reviews in Solon, Ohio

We had a great first experience with this cleaning service! Getting started was super easy, and Chelsea and Jenna were fantastic—friendly, efficient, and thorough. Our home hadn’t been professionally cleaned in a while, so the job ended up being bigger than expected. I really appreciated that additional team members came to help without charging extra.

Although bathrooms weren't the focus for this rotation, they went above and beyond in our master bathroom, which really needed attention. Even though that meant they couldn't get to the living room this time, that level of care meant a lot, and I was glad they focused on the areas that needed it most.

I'm looking forward to having them back--highly recommend!

We used this company to complete some general house cleaning. We have a very clean house but with 3 kids, we needed some help getting some of the detail cleaning completed. Our first visit was great and the cleaning crew did a great job and worked on our house for 3 hours. On the second visit, the cleaning crew was very disappointing. They walked around aimlessly as if they weren’t sure what to clean and left after less than an hour. They have a cleaning rotation that they are supposed to follow but clearly disregarded it. They discarded a dirty toilet bowl cleaner in the trash can after removing the trash can bag and I was left with having to clean it out. They didn’t dust any of the items as promised, especially the base boards. For $250, this is the biggest rip off. When we called and expressed our dissatisfaction, an inspector came back with the cleaning crew and they could be heard mocking our feedback from our driveway cameras.

There is nothing better than coming home to a clean house after work. TCA team 10 delivers exceptional service week after week. Thank you.
PS today was especially awesome!

My cleaning team (#3- Laura & Stephanie) always do a great job. They are very friendly and my house always looks in tip top shape by the time they are done. They also do fun little things with my kids toys and stuffed animals that make them smile. I really appreciate all their hard work!

TCA came through during an emergency home cleaning for me. I am a true fan and have since signed up to have regular cleaning services. I hope my 5 star 🌟 review never changes. I am so grateful for their expedited services, amazing cleaning, and cheerful and polite demeanor. My home was cleaned expertly. Everything I asked for was done. I can't wait for them to return.

Jennifer and her team are amazing!! I ended up having my baby early and being in the hospital for an extended period of time. Jennifer knew this and made sure the next time she came to clean was close to when I was coming home so I would come home to a clean house! The house looked exceptional! Jennifer and her team went above and beyond to take that worry off my plate so I could rest. So thankful for them!

Awful experience. I was charged $637 for a four hour "pre-move in" cleaning, which was more than I was quoted over the phone. Despite specifically asking the cleaners to focus on the cabinets and drawers, these were left uncleaned - see pictures. On top of this, I called twice about being unsatisfied - it is a central number, so I was told someone from the Solon office would call me back immediately. Over a week later and still no one has ever called me back. Satisfaction guarantee listed on their website was not honored. 12/2/22

Reply to below: Why did no one ever call me back? After I called twice? Even after leaving your reply here, you clearly know who I am, yet still haven't returned my call. Your "Satisfaction Guarantee" seems completely made up at this point. Also I asked the cleaning crew (while I was there, before I left) if they thought four hours would be sufficient (and again, I asked to prioritize cabinets and drawers) and they said "yes" and suggested they may not even need that much time. 12/6/22

I can’t say enough good things about their service. I look forward to coming home every time they’ve been in because I know they’ve elevated the house in pristine shape. Thorough on all aspects. Highly recommended!

Kayla and Chelsea are great. They are the best team that I’ve had from The Cleaning Authority.

Maria and Maddie do a great job cleaning our salon. Thank you for your hard work!

Today I had the pleasure of having Alexis and Judy clean my condo. They did a beautiful job and were very friendly and helpful in every way. I was so very happy with everything they did!
Thank you,
Priscilla Hoffman

I just don’t see how this is a deep clean worth $200. We asked for the kids room to be cleaned too. The door just gets shut and no one goes in there to even vacuum. They said the baseboards will be cleaned. They don’t. The window sill wasn’t wiped down. They were here for less than two hours but somehow did a deep clean? We canceled the service. This is not worth $200.

Team #7 was fantastic. Denise and Jeanna were a pleasure to have clean our home. They arrived in the rain but came in with sunny smiles. They were prepared and ready to work.
Of all the teams we have had they by far did the most complete job. Their attention to detail was outstanding. They should be recognized for their performance for your company.

Regards,
Sally Schroeder

They’ve been great. The teams that come to our house are always professional and nice. The cleaning is always good.

Lexi and Shelby do a great job. Coming home to a clean house after they have been here is amazing.

Casandra and her team are always on time. Their work ethic is top notch. Never misses a spot. Thank you for helping me maintain a clean home in the chaos of dogs.

Alanis and Charlotte have done a great job keeping our house clean! Very diligent and accommodating service.

This is an updated review - nearly one year after hiring the Cleaning Authority. We have used the cleaning authority for our routine personal home cleaning as well as other deep cleaning projects at rental properties. We are very lucky to have Chelsea and Shyan as a team and they are always so pleasant, professional, and they always work very hard to get the job done. They are also very competitively priced compared to other local companies making it an even more valuable service.. We are incredibly happy with the professionalism and quality of the service.

Alexis and Natalia were wonderful!! They worked non-stop and were extremely thorough. They were pleasant, explained everything and asked if there was anything else I wanted done. This was my first appointment with The Cleaning Authority and I just wish I hadn't waited so long to contact them.

Great service and very sweet ladies who come to clean our house every other week. They are so kind and thorough. We looked around for a cleaning service for awhile before fining this company and we're very happy with them!

I have referred Wildfire Cleaning to three other clients of mine and each and everyone has thanked me. They still continue to use them on their own homes. They are the best and you won’t be disappointed. I will continue to use them in 2026.