Plumbing reviews in Solon, Ohio

All of the guys were tremendously helpful. They provided thorough explanations and identified issues as and when they saw them. They were also extremely nice and polite and professional. It was an excellent experience all around.

Kenny and CJ were friendly, knowledgeable, and thorough in fixing my heat pump. We have used this company for years because of their consistent good work.

Very thorough explaining the issue, showed pics of before and after the repair. The charges for the repair were clear and concise. Provided tips for routine maintenance and upkeep. Excellent work!

Great experience. My 29 year old system finally gave out and i knew full well i would need a replacement even before this incident. Bob gave a full and honest quote explaining the differences between different models etc.. He listened to my concerns and i got the system I needed for this house.

Installation began the day after the quote was given and agreed to.

Greg the installer, and his partner Cole did a fantastic job removing the old units and installing the new ones, keeping things clean and neat as they worked.

Greg did a very good job explaining some problem areas and how best to remediate them to avoid any future problems. They took the time to do things the right way.

Greg did a very thorough job explaining what was going to be done, what was being done as work progressed and how the system operates once the work was completed.

Cant say enough good things about my experience with Wilson Plumbing and the Installer Greg!

Quick response and service! They were able to get a technician out same day for diagnostics and Michael was very thorough and friendly.

Super service to complete to install new water pipes and related materials. The staff is friendly and knowledgeable. We will continue to call on Wilson for our plumbing and heating work.

I called Wilson for a pipe leak and Terry recommended that I replace a large section of pipe in my old house. The job would have cost much more than I was prepared to pay, but he advocated for me and I was able to get the price heavily, heavily discounted. Thank you Terry and Wilson!

Additionally - Joe came to install new pipe for the above job. He was very friendly, professional, and helpful, and he did a great job!! Thank you Joe!

I would not recommend Wilson's Plumbing unless you would like to pay double what you should for your service. We had a clogged toiled and had removed the toilet, had a wax ring replacement etc. and did not have a tool that could get to the clog. We have young children at home and needed a working toilet on our main floor. The plumber initially quoted me $4,000 in "preventative maintenance." I told him absolutely not, we just need the pipe cleared...He then quoted me over $900 to use a camera and $760 for no camera. I could not believe the price, but considering our toilet was off the pipe, we didn't want to have to call another plumber and wait. We previously had another company come out when our toddler flushed a toy down the toilet and they put on a new toilet and that was only $700. I am not sure why services like this need to play a sales game when people have these unexpected problems come up. I tried to call and speak to someone at the office and they did not call me back. After the service was completed the plumber said they gave me a 10% discount since we had the toilet removed already...which after taxes was still $680. I also never received copies of the service paperwork. I have received robo calls and texts asking for feedback on my service. I have left two message for calls back and was told someone would reach out within 30 minutes, and no one has called us back. Extremely disappointed.

Technician was personable. Picked up on the sales pitch right from the get go. Quoted me $440 for a simple floor drain snake out and I'm not even going to mention the quoted price to add on the main line snake job. This service fee of $440 was 50% higher than the company I had out the following day.

Mason was very efficient, clearly explained everything, and did a great job with several plumbing services that we needed. Everything is very clean and professionally done and he was finished much faster than I ever would’ve anticipated. Highly recommend him.

David did amazing work!! Super amazing plumber. Install and tapped into sewer. Replaced cast iron stack on main in house. Added floor drain to drain washer into new sewer. Replumbed from kitchen sink to main stack. All plumbing in house has been upgraded and corrected. Amazing amazing work!! Will be requesting David the next time I’m in need of plumbing work.

Fast, Friendly, Efficient service. Most recent work was replacing my water softener and whole home water treatment. HVAC, Plumbing, & Electrical are all available from Wilson too. I’ve never had a negative experience. Their technicians are always courteous and well trained. The scheduling folks are great too and able to answer questions you might have. I recommend these folks any time someone is looking for the services they offer.

A friendly word of caution to those considering Wilson - their general business model for the healthy home membership appears to be offering 'free' services as part of their package. However, they will often then try to charge/recommend unnecessary service.

As example, we had plumber (Michael Dillree) come to our house flush our hot water tank. A free service then scheduled as a matter of convenience with our usual house maintenance, he decided on his own accord to try to sell us a new water softener. He told us our water was too hard (it is not- we have our own testing strip/chemicals). We've been looking to remove our softener system (only needing a filter). He refused to do this and provide us only very expensive quotes. He tried to soften this by saying he checked our sump pump that it wasn't working order (it is in fact not, and have known this), and our house water pressure was too high (indeed high, but not too the degree he reported). We ultimately had our suspicions confirmed getting another plumber to come out (and also just disconnected our water softener for a very reasonable price).

In general, it is a similar experience for electric (we had a general contractor on another project point out and argue down some unusual costs/fees), as well as HVAC 'clean and checks' (where wiring 'problems' were then reviewed by others noting they're trying to charge for unnecessary service).

We only had signed up for a healthy home membership given a discount for one year, after calling for an electric project for our first experience with Wilson and receiving the offer. Fortunately, we avoided too much headache with Wilson, as we had our suspicions early on. But essentially every service call required us to double check every recommendation they made with another group we trusted more - defeating the purpose of using them in the first place.

Hopefully this is helpful to someone - We would strongly recommend finding more trustworthy service help elsewhere, and we wouldn't even take their healthy home membership for free if offered to us based on our previous experiences with them.

Brian E was a straight up "G". Nice guy, knowledgeable and had our furnace back up and running during the coldest day of the year. Furthermore, the AI bot had us scheduled 24 hours out. I responded to the text reminder and Brian was dispatched within 2 hours. Big ups to Wilson!

Jacob, Michael and Casey were all
Amazing. Jacob checked our furnace and made sure it was safe and running. ($50)
Michael came and was the real hero and unclogged both our shower drains. ($1200) Casey drained and checked our hot water tank and gave us an estimate for potential issues. ($50)

David was great! Explained everything well and was the epitome of customer service. Highly recommended technician who got things done efficiently!

Very happy with our sewer line repair at our house. Can’t say enough about our service from the whole team but especially David, Chuck, Jordon and Jake organizing the job. All of them went above beyond to help come up with a permanent, least invasive solution to our issue. Would highly recommend.