Reviews of local pros in Springdale, Ohio

This company was sent through my home warranty and sent someone on a Monday that had no parts with him and told my husband he had a rental car that day. I also sent a picture the day I made the appointment of the model and serial number and got a call from someone who asked for the model and serial number, after giving it twice before the appointment they still sent someone with no parts. He said they had the parts at the warehouse after looking it up and scheduled us for Friday. We were selling our house and had a very short timeframe but had they come on Friday as they said, we would have been fine. I got multiple appointments reminders even the day of the appointment but then it was cancelled that say. I couldn’t talk to anyone and eventually the home warranty got a person and they said a delay in parts. It was a heating element and I could have bought the parts so that made no sense. Horrible customer service and I had to pay Rippe brothers to come fix. They came last minute with the correct parts, no problem. Use them instead.

Stephen was a knowledgeable and efficient technician. I'd definitely request him next time!

Hate to leave a review like this but I waited HOURS past the promised window and finally cancelled our service appointment when the computer estimated an arrival time of 9:30pm.

The service by the repair man was awesome
The service from the company was terrible
Repair man was due on Monday did not come until Friday we had to cancel appointments waiting and no human interaction will never use this service again and will tell my friends about the lack of communication from any human

Terrible Customer Service. Very hard to get hold of a human. Had out for compressor replacement on a fridge. Worked great for a week. Then died. Second tech came out and advised we need dryer part as other tech probably overfilled system. Been waiting on dryer for over 2 months. Had scheduled appt today never showed up. Lied to me all day saying tech had part. Find out at end of day they didn’t ever have part. Trying to get refund but like pulling teeth. Would never recommend this farce of a company. Beware!

Technician was knowledgeable and helpful. Diagnosed the problem quickly and gave me options. Recommend!

Scott was polite and knew the problem immediately. He fixed our refrigerator and it runs great!!

My repair man was very knowledgeable and friendly and truthful about the situation I was in with his diagnosis. The cost to repair would be as much as a new mower because it had thrown a rod. So we decided not to fix it. But that wasn’t his fault. Glad he was able to assess it and save me time and money.

Darryl was very personal and engaging. Do not take this wrong but I hope I don't need to have you guys out again but if I do I would like to always request Darryl

That dude (Scott) was really professional. He is Courteous & knowledgeable. I'd want him back if need be.
My situation was really desperate ! It would have been terrible to wait for next week attention. Many thanks to Sears Home for being there for promptitude. Hope they do same for others.

Did outstanding work with the extra mile to make sure everything was right? Great job.

We scheduled an appointment but the technician never showed and we had to call another service and get them to fix our dishwasher.

Chris, the technician was very nice. He explained the problem with my window air conditioner. He looked up the parts and they no longer sale them. Therefore, I have to purchase another. I know it isn't his problem but you can't get any store to deliver the new one and then remove the old one.

Simeon was great. He came in clarified our problem and then methodically went through troubleshooting the issue.

Great and knowledgeable individual and was able to assist in getting the snow blower back up and running. Much appreciated.

Very knowledgeable. Explained the process and the defect with the furnace in simple language. Very personable and a very enjoyable experience.

Allen was very good at explaining the problem with our oven and then fixing it. He was very honest about the situation and our options in case of future issues.

I would give him a 0 if possible. The guy was rude and disrespectful and did not replace part that was on site. I will not allow him to come back to my house and I will notify ZLINE about my experience. This is absolutely unacceptable!

Very nice repair guy. Told me exactly what that problem was and was very matter of fact that it would be cheaper to get a new dryer. Told me exactly what kind to get and why I should get it.

This simple fix took two weeks and two visits. The repair guy showed up in a personal vehicle without any parts. GE icemakers are well known to be under-designed. He could’ve fixed it in 20 minutes in one visit. Instead, he came in and looked at it, then had to order the parts and have them delivered to my house! The repair was scheduled a full two weeks later. The parts showed up within two days. The repair company has no contact information that would allow you to call them to let them know the parts came in so they could finish the job. Fortunately for us, we have a 30+ year-old GE refrigerator freezer in my basement still working. We waited the two weeks for the repair man to come back. I could’ve installed the motor/fan myself but didn’t want to risk voiding my “warranty“. In hindsight, I should’ve installed the parts myself because the repair guy forgot to connect the icemaker. The warranty process was more painful than the actual failure of the part.

Scheduling online was confusing. Online assistance - both bot and live, were not helpful. and twice we were assigned the wrong repair person( air conditioner instead of washer/dryer).