Appliance Repair reviews in Sylvania, Ohio

I explained to the operator what the problem was and what it would need to be fixed, which was a ice box rebuild kit for a Samsung refrigerator and ask them to bring it with them they did not do that. They ignored it. They came out and diagnosed it with what I already told them then proceeded to tell me that it would be over $1000 to fix and they would gladly still take their $150 for the service call and visit what a scam they already knew that it wasn’t worth fixing and that I wouldn’t pay the thousand dollars so they would still get their $150 complete scam never again will I use this service?.

Horrible experience. I had a sub zero. They took one look at it and started making excuses of why they couldn't disconnect it. They then spent 45 minutes on the phone with their home office and left without touching it. They had serviced it 2x prior so they should have know exactly what the situation was and I was very explicit when I made the appointment. These guys left me totally scrambling. Will never ever call them again.

Your technicians were exceptional. Thank you for the excellent service. I will definitely call you again if needed

Andrew arrived at my home last Friday and diagnosed the issue that I was having with my Whirlpool refrigerator. It was leaking and freezing up due to a faulty filter. Andrew ordered the new part and returned this morning to install it. I highly recommend this company! Great customer service and Andrew is so knowledgeable and friendly. You can't ask for better.

Great experience with Mr. Appliance, Nathen was friendly, knowledgeable and extremely professional. He came in the house with floor protective booties, parked in the street. He figured out the problem and started making calls to his office and the manufacturer to get replacement parts. He wasn’t going to leave without being able to give us a positive answer. We had the part the next day and Nathen was back that afternoon. Refrigerator is working great. Mr Appliance has won me over, from top to bottom they know how to get the job done and keep customers happy. Thanks Nathen and the whole team.

Very professional, on time, knew what the problem was immediately, had the parts needed , fixed the issue, asked me to verify it was heating, cleaned up after they completed the work. Very respectful of my home. So glad I found a trustworthy company. So many individual technicians are aging out of the business and I feel good that I now have someone I can rely on in the future.

The staff at Mr Appliance are absolutely incredible. This is, by far, the best customer service we have ever received. The women who answered my calls and questions were patient, kind, professional, and informative. Our service tech Nathen went above and beyond for our washer repair. He is extremely knowledgeable and explained the problem with our washer. When the belt for the washer came in and Nathen came to install it, his vehicle broke down. After getting it towed back to Toledo, the owner of the company drove Nathen to our home to ensure we did not have to reschedule. We will be recommending Mr. Appliance to everyone we know who needs repairs done! We are so grateful to Nathen and the team for the work they have done and continue to do!!!

The techs came out within a day to check on my dryer. The belt was broken. They didn’t have a replacement belt on them to fix which is understandable. They would have to order it and come back. The total price to replace the broken belt was around $330. I paid the diagnostic fee of $135. Now, I ordered the belt myself as after watching a video it isn’t that hard to replace. My problem now is the two techs who came out screwed everything back in with a drill so tight it’s almost impossible to get them out. Irresponsible to do that to a homeowner. Beware on this!