Plumbing reviews in Toledo, Ohio

Furnace went out, and they were able to come out next day. Craig was very professional and explained everything very well. Unfortunately for me, it doesn't make sense to repair off brand 25 year old furnace, so purchasing new Trane with 10 year parts warranty. Feel price is fair. I have always had good experiences with Fry on service calls before.

*This review is for the quote process only.*

Found Fry online, great reviews, website listed the services I was in need of-- Tankless Hot Water Heater. Under the Tankless Hot Water Heater section on their site it says Free Quote, perfect.
Quote day comes.
Veteran owned company (according to google) doesn't have a veteran discount on Tankless Hot Water Heaters. Strange, but ok that's fine, discounts in this industry and others like it are minimal in my experience anyway.
Im on board with install method and price is a bit high, but I understand your paying for a larger company which comes with its future support/backing if problems occur, so im good with it all.
However, 2 star review is due to a quote fee and/or attempting to recieve a quote fee which contradicts its website as well as nothing mentioned while setting up the appointment. The couple attempts at getting payment for the quote totally put a bad taste in my mouth and changed my mind instantly about going forward with Fry. It wasnt aggressive or anything like that it was the timing and lack of knowledge of their own website stating... timing was at the very end of the appointment and after going through everything already. We are at the door ready to wrap it up, mentions a quote fee then goes to truck to get a business card, comes back and 'so about that fee' we accept this this this for payment. Im pretty sure its strategic imo to not say anything until the very end putting the customer in this awkward position increases likelihood of payment.
Just be upfront about cost when making the appointment and remove the free estimate language from the website. However, imo there is probably a technicality like 'its technically free bcuz we will discount that amount if you go with us' or something similar.
The attempted quote fee was $105 or $119 cant remember exactly as I was taken back by the entire interaction regarding it.

Update: from 2 to 3 stars. Manager called less than 24 hours after this review to clear up the fee interaction with his Tech that I had and address the previous 2 star review. I appreciated the call. However, I still am lost as to why he has a Tech in the field trying to charge for quotes and completely unaware the website states differently and I wonder how many ppl pay for a 'free' quote daily/weekly/monthly. Manager said its a mixup as they keep telling there guys to get paid for services-- well yes ofcourse, but why not bring up fees at the beginning b4 anything is started. Still not all adding up to me.
Again, *review is for the quote only* that I received. Their reviews for installation are great thats why I gave them a call in the 1st place.

Steve from Fry htg provided a very detailed analysis about our basement heating and A/C situation for our upcoming. We now have additional information going forward on this project. Fry Heating team was very timely and informative. We would highly recommend Fry fir all our f ones HVAC needs.

Fry Heating & Cooling did a fantastic job replacing our furnace and a/c. I HIGHLY recommend them. Craig came and gave us a quote with a list and explanation of new equipment and parts. The installers, Eric & Justin, did a GREAT job with the installation and left our place neat and clean. They were very professional and courteous. They took the time and explained everything about the new furnace and a/c and answered all of our numerous questions. GREAT PEOPLE, GREAT WORK!

Gabriel was very polite and explained everything to me, and took the time to answer all my questions. He is very professional and did a great job for me.
He was the best experience I've had with any other repair or services that I have had done in my home.

I am a “VIP member” of Fry Heating and Air conditioning. I receive 2 free service calls (plus priority scheduling, 10% discount on parts, etc..) a year. I use one free service call for a spring AC checkup, and the other for a Fall furnace checkup. In early October I called Fry and asked to be scheduled for a furnace checkup. Fry Service Tech, Larry M. showed up right on time, and went right to work on my furnace. Unfortunately, during his inspection, he found a faulty capacitor. He said “i can replace it now, I have one in the truck.” So after I agreed, he replaced it and it worked great! The part was reasonably priced, and the service call covered by my VIP plan.
Thanks Larry, Thanks Fry! I’ll be renewing my VIP membership again this year. Keep up the good work.

Great experience with Eric Homrich & his partner who came over and put in a new furnace. He sent me a text message to let me know that he was on his way to my mom's house. They were very friendly, courteous and knowledgeable. Got the job done quickly. Asked me if I had any questions. Explained the operation of the new furnace and it's maintenance & the thermostat & told me if I had any questions in the future to feel free to call and they'd be happy to assist me. It was a very pleasant experience.

Greg the owner is a very humble guy. Willing to go the extra mile for his customers. I had my furnace go out right as winter was starting. He went above and beyond to make sure my babies and I didn’t go another day cold. As for Craig, the technician he is also awesome and a truly kind man with an even kinder heart. He is the reason we are back warm. He did not hesitate to reach out to his boss to make sure we were both in the cold another night. I give this company 5 stars across the board!! Thank you. I will be using this company in the future!

You need to clone Larry all your service technicians should have his interpersonal tools and technical tools, very impressive young man.

I stated this narrative with background, I spent many years in the electrical contracting business looking for service people with his skills…. Service and Technical…

Craig was amazing! Arrived on time and was very knowledgeable, efficient, and friendly. I am a first time home buyer so I called for furnace maintenance. He also replaced my old thermostat. You can tell he takes pride in his work. Fry has earned themselves a return customer.

Craig's technical knowledge and professionalism really helped to put me at ease when troubleshooting the issue with my furnace. His ability to describe the issue in plain words and then promptly fix it is a strong reflection of his industry knowledge. His level of courtesy and customer service is 5-star quality.

Craig was very helpful when our furnace went out. They were able to order the new part and install it much earlier than we thought. He was upfront about costs and got us back up and running.

They were onsite fast. Gabriel was very professional and knowledgeable. He went to work and quickly found the issue, explained our options and answered all of our questions patiently and thoroughly. Great experience under not so great circumstances.

Larry Millinger is a wonderful, experienced and polite technician. He explained all he was doing with our home boiler. My only concerns are with your automated answering system. It seems high tech, but it failed to communicate the status of our repair. Larry replaced a part, but found out we needed two more parts installed, which he didn’t have. All of that is fine, but no one called us on a Friday to say we wouldn’t get the boiler finished on Friday and it would be done on Monday. The overnight temp Friday was four degrees, and I had to run out to get heaters to get through the weekend. Furthermore, I feel $2000 was a bit much to replace three parts. It’s fixed, I’m glad it’s done, but you need to NOT rely on digital voice communication instead of good old phone calls. I’d have given you high marks if you simply would have called me Friday morning instead of me having to call your digital system at 4:50 pm to find out it was going to be three days until I get a repair. Good work, shoddy communication!

Very fast to send someone out when my furnace stopped working. Craig was great at explaining what was the issue, upfront about the costs and my options. I was happy to choose to get a new furnace with them. Great cash down offer.

Justin and Eric did a great job. They were incredibly friendly and efficient with getting the old water heater disconnected and removed and the new tank put in. I will definitely be calling Fry heating and cooling again in the future when we have our next plumbing or heating needs.

Gabe was GREAT!! He came by my house and
before he started, he advised me on some options for a replacement water heater, to save me some money; I really appreciated that. Gabe was professional, engaging, answered all my questions, and cleaned up and made it look like he hadn’t been there.