Water Damage Restoration reviews in Toledo, Ohio

The crew that arrived to do extraction did an excellent job. The crew that arrived for mitigation was very pleasant but seemed to be poorly trained, had inadequate equipment, and little or no supervision. The extraction response was excellent but ensuing interactions were disappointing. We elected not to go through ServePro for repairs.

Others may be cheaper, but none are better. Truly professional, patient, and attentive to the needs of both the building and its occupants. Five stars all the way! Thank you Nathan and crew.

Gaston and the Fosdick team were absolutely phenomenal! From the moment Gaston showed up to my house to the moment of project completion, everything was seamless and stress free. He and his team made me feel at ease, explained everything thoroughly, and reassured me along the way. I 1000% recommend this team for any home restoration needs. I cannot speak highly enough of them.

I just want to thank Nate and Chris and Lorena and Angie. They did a excellent job at cleaning the house after my oven fire. I would recommend them for any job. And great customer service.Thanks again Servpro!!

We had major water damage in our basement from the recent rain storm. Servpro was phenomenal!!! Nate came to assess and gave an estimate a day earlier than we were quoted so that helped to put our mind at ease. The actual cleaning team of Ron and George came within a few days and they were extremely hard working, professional, knowledgeable and explained each step of the process. They worked nearly nonstop for 2 days to get us cleaned and sanitized. Dean’s follow up visit, readings and further explanations were also professional and greatly beneficial. We highly recommend Servpro for any water damage issues!
Greg and Natalie

I am so happy with the job Servpro did with my basement, the workers all were very professional and pleasant to be around. My basement looks brand new. I have to save the best for last nothing would have gotten accomplished if I never came across Nate, he made it happen, I was getting frustrated, and loosing hope. Nate did everything in his power to get everything done and approved. On a scale 1-10 he’s an 11 he definitely 👍 tips the scale. If you are having issues, and you feel nothing is getting done with your insurance ect call Nate he will get the ball rolling for you. Thanks Nate again this would have never got done without you 😉 and the team you sent out was amazing thank you all.

The crew consisting of Dean, Ronaldi and Ray are AMAZING. They are all polite, courteous and very helpful. This company should get a ten star rating

I have used multiple local mitigation services in the past, and ServPro was by far the best! Professional, hard working, staff, and so much attention to detail. Supervisor, Nate, was always in touch and never hesitated to ensure I was happy with their work and answered all of my questions promptly. As a homeowner, I hope I never have another large loss again, but if I do ServPro will be who I use and recommend to anyone.

The ServPro experience was truly professional and we always felt that we were in good hands. We want to thank Nathan, Chris, Renaldi and Luiz and Amber for their quick response and attention to our needs. Your flexibility and adaptability scheduling this quick is appreciated. Thank you!

WOW! ServPRO employees are A-MA-ZING! My sister had a house fire when her neighbor’s house was engulfed and caught hers. Nathan Chrisman and his entire mitigation team were so supportive and caring. They arrived within an hour of contact with the insurance agent. Jeremy West has been very informative about the reconstruction phase. All of the mitigation workers were considerate of the trauma my sister has gone through. I can’t say enough good things about this company!

My experience with SERVPRO began when my careless neighbors started a fire in their home that involved my home. SERVPRO responded quickly and covered roof and windows to avoid further damage. Nathan Chrisman, the Project Manager for Mitigation, instantly became my Guardian Angel! Nathan brought his team in to clear the debris to make way for the restoration team. Victoria, Angi, Ronaldi, Ray, Jonathan and John were all very professional, hard working, kind and compassionate. These people went above and beyond. They recognized what a traumatic event this horrible disaster has been for me. They CARED. I thank each and every one of them! I hope the managers of this company realize and recognize these very valuable people.

The workers were considerate, kind, and very thorough. They did a wonderful job for me.

As a first time homeowner, water mitigation following a valve burst was not on my radar. Nate and the ServPro team made an incredibly stressful situation easier to manage and I was confident in their guidance and work. They had prompt response to the late night emergency call, phenomenal communication, and professional insight every step of the way. I’m incredibly thankful for Nate and the team. Highly recommend!

I want to sincerely thank John Keeler for making the process of my great-grandmother’s home reconstruction so smooth and stress-free. From start to finish, he treated her as if she were his own family, which meant the world to us. John is incredibly kind-hearted, patient, and truly has a gift for working with people. His attention to detail ensured that everything was done right, and his friendly, funny personality made the entire experience enjoyable. We are so grateful for his professionalism, compassion, and dedication—he is someone you can genuinely trust with your loved ones’ homes.

During such a time of chaos and loss of navigation the East Side Servpro did an impeccable job from start to finish. I have personally never went through property loss and damage before, so this was a brand new experience for me and my family.
The workers were ALL extremely supportive, professional and most of all I felt safe with these strangers in my home. From the first encounter speaking with Melissa I knew I connected with the right company. Melissa was kind and easy to speak with. The communication that Nathan provided daily .. and some days multiple times a day was impressive and unique (he never was annoyed or impatient ). Nathan was considerate for my sense of loss and memories from over the years , he helped navigate the process and help me understand the steps, his genuine willingness to provide his knowledge and reassurance was outstanding.I cannot say enough about how Nathan helped me through this unpleasant time and made our interaction a positive one that I will remember tied this devastating chapter. This job is not easy or glamorous, the workers went non stop. The autonomy each worker displayed gave me confidence my home was in safe hands. I never felt the workers were rushing, they even worked some days well into the evenings to complete “their” part of the demo process. Rafael was definitely someone who deserves recognition, he was patient and thorough. Gaston, Jim, Luis, Chris, Maria and Lorena all deserve an applause. Everyone was respectful, spoke and smiled. This job is not for the weak so for every single one of them to smile and come to work to work is outstanding and frankly not heard of anymore. I recommend without hesitation Servpro to be your company of choice.

Amazing service! Amazing people just a wonderful experience! My daughter has medical issues and they made sure to get everything done ASAP so she would not be affected! Thank you so much.

Last week we had a sewer back up in our basement with about 6 to 8 inches of water. I called Servpro and Nate was out that same afternoon to review the situation and give us an estimate The following day, we signed the paperwork and his crew was here to get started. They returned every day Till they finished. they created a Servpro text message so everyone could stay in communication and on the same page. Nate was very knowledgeable about not only our situation and the hazards with the waste that was in our basement but also about the Procedures that they use The crew was very respectful to us and our property Their support and caring attitude really made this a much less stressful situation for us They did a wonderful job and I am so pleased that I would recommend Nate and his crew at Servpro Toledo East for any one who is in need of a restoration of any kind.

Servpro has been amazing‼️ I had a house fire the insurance company suggested a different company and immediately knew they were not going to work. I then contacted Servpro.Nate came out and went above and beyond for us and jumped right into action. Nate was professional, kind, and very knowledgeable. I was able to relax and take care of everything else. Thank you Nate for being a great human you are awesome.

Dean and his crew were Amazing! Immediate response, detailed cleanup, stellar workmanship! Perfect condition for the rebuild!

Dean, Austin, Chris and the whole mitigation team were so great. They worked fast and efficiently! Kept me in the loop the entire time. Sent me a photo with their information before they showed up at my house for a sense of security. This added touch I really appreciated. Respected me and my house. Communication was great. If I ever have any issues again, these are the first guys I will call and hope you do too.

Dean, Jim, Maria, and Jess were wonderful to work with. They were prompt, professional, asked about things that I would like to keep, washed every dish, glass, pan, silverware, etc.. A little pricey, but after watching all they do, they earned and deserved it. I would definitely recommend Servpro!