Water Damage Restoration reviews in Toledo, Ohio

If I could give -10 stars I would! If you value your possessions DO NOT HIRE THIS COMPANY!! Someone very close to me had this company come in to their home after a fire and.. long story short.. the people they sent to the home to clean up stole precious family heirlooms, jewelry, electronics, and most of all... A lot of memories. I also want to add that this company caught one of the employees, red handed, stealing from this home and they never reported it to the owners, also, some of the people sent to their home had previous convictions on their record, this information was unknown to the homeowners until it came out in court. This company refused to take any liability for what happened to these people and the items stolen from their home. VERY UNPROFESSIONAL!!!

The mold removal went great! Workers kept me informed on how the job was going. Very polite. Tony was great in describing how it would all be done...BUT they sub-contract the painting and Tony only has a couple of "pre-approved" painters he can call. Needless to say I am still waiting for a painter, even though it was supposed to be done right after the mold removal , with the contents of my basement in my dining and living rooms. The higher ups really put Tony in a tough spot. We are working on a tight schedule and its being blown right out of the water! But I guess the higher ups @ AAA don't appreciate out time is valuable as well. APPROVE MORE PAINTERS!!!!!

My sister her husband and myself are so grateful for this company's prompt response to prep our home before a treatment company arrived to eliminate a bedbug infestation, localized to the upper loft. The owner had a wealth of knowledge about these pests and was willing to share his experiences about these bugs freely.
His crew worked well together and was diligent and tidy, as also professional. After assessing the loft area, the crew reported the bug infestation was rampid. My family and I requested the carpet in the loft and on the stairs be removed as well. Although originally not apart of this contract, the owner was willing to schedule that task the same day and he even allowed us to barter the additional cost.
We would most definitely recommend this company's services to those in need. We would use them again for sure.

Cindy Petretich

We hired AAA to clean up after a fire we had. I think others need to be aware of their practices. They give the key code to everyone on the job. Those people in turn give the code to their friends. People were coming in and out of our house freely. While we where in a hotel while they "cleaned". Workers and sometimes their friends were coming in and out of our house at all hours. They also would hide "merchandise" around the back of the house and by the dumpster and come in late at night and pick up the stuff. Sometimes they "work" unsupervised. I would come home in the middle of the day and people would be in the master bedroom just looking at stuff. Or while most people would leave for lunch, they would stay behind and just go through everything. I came home one day for lunch and there were 2 guys there while everyone else was out to lunch. I would ask what happened to different things and they would look at each other and shrug there shoulders suggesting "I don't know". While we thought things were going out to be cleaned they where not. They were taken. We only found out about it after going through the boxes once they were returned. AAA knew about the initial theft and yet told no one. Deciding instead to keep it to themselves so they would get paid. Had we known of the first initial incident, we would have moved back in right away to save our stuff. Instead the initial theft of a stereo led to many more items being taken. Because the employee was mad because he had been caught taking a stereo. He came back that night and wiped out half of our basement. Then came back on a Saturday and took everything else. We have lost many precious family heirlooms that will never be recovered. Our valuables are now all over the city of Toledo. Lost forever.

We hired a company to clean after the "cleaning" was complete and they would show me buckets of black water. Showing they really didn't do a good job cleaning.

They also hire employees from a third party, like Manpower. You could have convicted felons working in your house with an all access pass to everything you own. Get the name of everyone who is working on your home. A quick google search of there name will show that they have a criminal record or not.

Have an extra lock on your door that cannot be opened with the key that they have access to. When they are finished, CHANGE YOUR LOCKS!

If at all possible, stay in your residence while the work is being done.

Don't fall victim to this scam like we did. Watch everyone all the time, even if they seem nice BEWARE!

We identified some water damage from our washing machine just prior to Thanksgiving that had been going on for awhile. We called AAA and they were over in less than 2 hours. The owner Stephen Johnson got involved immediately and followed through with everything he said they would do to correct the damage. We were impressed with Steve's hands on as well as the professionalism of the rest of the employees. Definitely a positive experience in a difficult situation.

I can't say more about the professionalism, quality and efficient work ethic from this company. We had our basement flood less than 24 hours before our house selling/closing and Stephen Johnson was nothing but overly accommodating- made sure to keep both the sellers and the buyers as well as the realtor in the loop at all times with frequent and timely updates. In my opinion, he went above and beyond what I would've expected from a company given the unique situation.

I used AAA Standard Services after a small fire in my home. What a great group of people with exceptional knowledge and helpfulness in a very difficult time. I would recommend this company to anyone needing help with any disaster clean up. The owner , Steve Johnson Sr , is a very kind hearted man. No not hesitate to call this company.

After a heavy rain overwhelmed our old pipes and flooded our basement, AAA Standard Services was prompt to schedule an estimate and get a cleanup crew in the next morning. Every technician that was here was respectful, hard working, and efficient. They made sure the job was done right. Hope I never have another need to call them, but wouldn't hesitate to hire them again.

Steve and his crew took very good care of my grandmother after her basement Flooded. They were respectful and courteous. Their professional attitude and speed made the whole ordeal pass very quickly. I would definitely recommend them.

Just wanted to give a big shoutout to Steve and his crew who gave up their Easter Sunday dinner to save us from a flooded basement we found on return from a family trip The worked tirelessly the entire Sunday with nothing but true professional workmanship and knowledge of the problem We are so eternally grateful for their sacrifices today Especially Chester who's daughter was visiting from North Carolina and wouldn't get to see her dad this Easter Sunday We are grateful for her as well Their work was nothing short of outstanding and prompt Thank you thank you thank you Blessings on you and all your families this Easter Day The Tempich's Marblehead Ohio

They showed within an hour and took care of everything. Their crew was extremely professional and trustworthy. Though I how I never need them again but if I do they will be my first call.

My 82 mother and I had an amazing experience with AAA Standard Services when they showed up promptly after my call to clean up the emergency flood in her 2,000 square foot basement that held years of precious and countless momentous, now destroyed. I was worried about growing mold and my moms health but the owner Steve reassured me that when the job was done my worry would be done too~ he was right! The customer service and follow through was outstanding and the integrity was exactly what I was looking for. They showed up on time every time exactly as they had said~AAA kept their word and it showed me they valued my time. AAA gave us complete peace of mind as we left the owner and his crew alone there to remove so much wet stuff, they then followed up with a very thorough cleaning… they did it with honesty and trustworthiness. I was so pleased with the conscientious service I received, they went above and beyond to help me bring calm, health and peace to my mom in a time that was so devastating and sad to her and my family.
THANK YOU AAA!

Called AAA on a Thursday night due to my flooded basement. I was surprised to talk to real person and very friendly as a bonus. Steve explained everything very well and had a crew dispatched in very impressive time frame. We could not be there due to work but when i got home my house no longer smelled like wet socks. My wife said the crew was very well mannered and respectful. Being my anniversary weekend it was so nice to call a company and not have to worry :) ty ty to whole team top to bottom.

We were so pleased with the quick and professional service we received from AAA Disaster Cleanup. They made the process so much better by treating us with respect and giving us timely service. It was very clear to us that we had the best of the best here to fix the problems in our home and help us get back on track. We also appreciated the time they took to deal with the insurance company and make sure that things were handled properly on that and as well. Thank you!

My basement flooded over the weekend due to heavy rain. My insurance agent referred me to AAA.

The representative was very professional but insisted on payment in full $2500 before the work started. As an attorney I would never recommend paying in full for any service before the work is completed or paying without a written agreement. I called a different company to complete the cleanup work. They didn’t ask for any money upfront.

We highly recommend AAA Standard Services, from start to finish AAA help us during our time of need, They removed any stress and anxiety we had about the clean up and restoration process. They put our home back together better than it was before the water damage.

Shortly after I made a call to this company, the owner and his crew arrived to begin removing and disposing of water-damaged items. After cleaning, sanitizing, and drying the floor area, everything was put back in place. The owner and his employees went out of their way to make sure everything was done to my satisfaction.Thank you AAA Standard Services and crew for an A+ job!
Beverly M.

I called the AAA for help, they showed up quickly and professionally. The owner was there to prioritize and assist the crew. They were kind, courteous and very respectful. Very reasonably priced as well. Will definitely be calling them in the future!!