HVAC reviews in Bethany, Oklahoma

Waited over two weeks to get pricing for a project.. All my calls to the office we're directed to the Technician that was sent out and the tech failed to ever respond to any calls or texts. We use HVAC vendors across the United States and this company by far has the worst communication. Definitely advise against them if at all possible

Sylvester was absolutely amazing, honest, well spoken, informative, and a pleasure to work with. If TS heat and air breed techs like this, there would be no more competition left. What I appreciated most about Sylvester and his company, was he was a gentlemen and a scholar. We appreciate his service in the military and would recommend him for any and all your heat and air repairs. Thank you

The Ruttman’s-

They are some of the most helpful, attentive and reasonably priced HVAC contractors that I have ever been around. I personally used them when I built my new home in north Edmond, but I also recommended them to a friend who had a unit go out in his house, he got a second bid from them and they installed a nice Lennox unit at literally about 70% of what the other guy was asking to replace the unit. I will never go anywhere else again.

A week ago today I called because my heat went out. Was told they couldn't come til Monday. That's where I should've stopped and called someone else. Monday they said I needed a blower fan and they'd have to order it. Said 2-3 days. On Wednesday I called and was told the girl that ordered parts was at lunch and she'd call me back. No call. Thursday, it's 12° outside they don't answer the phones and don't return my voicemail. Now it's been a week in freezing temps with no heat and still no call back. NEVER AGAIN. TS Heat and Air lost my business this week and I will share my experience with EVERYONE on all social media accounts.

Mr. Townsend was excellent. Not only did he take the call after hours to fix our air conditioning but was very informative on the warranty we had and what next steps I need to take. Thank you. I recommend him highly.

TS Heat and Air were very helpful. They came out to evaluate my needs and we established the most important elements of my air conditioning to address first based on my budget. They gave me several options for pricing. After I chose the option that best fit my needs and budget they scheduled my instal. The technicians were very thoughtful and were available to answer my questions.
The upstairs is so much cooler and my electric bill is lower.

GREAT JOB!

Another company referred me and spoke very highly of their work. I needed an estimate while in the process of selling my home and before I could give them any information I was told that they wouldn't be able to help me. I wish I could give zero stars for customer service, as a business the very least you could do is give a quote.

Two teams were sent out to do the work and they did a fine job. I was very pleased with the outcome and units are working fine. I have one problem and it Is that my water heater next to one of the units is continuously going out. The pilot light keeps getting blown out. I have not had this problem prior to the installation of the air conditioning units. The water heater and the air conditioner share a common vent line. I suspected that may be the problem. Your thoughts?

The installers seemed to do a good job. But the office staff in charge of the follow up paperwork so far have done a very poor job. They have not been able to get the city inspector out as promised, so I don't know if my $16,000 investment is up to code. And they put the wrong name - not my name - when they submitted my Lennox product registration, so now I don't know if the warrantee for my $16,000 investment is valid.
I understand that there can be complications, but the office staff don't seem to care about getting these resolved in a timely manner. Once they deposited the $16,000 check, they only care about going through the motions with a minimal effort.

Great service from phone call to the tech on site. The tech Travis made a change in his appointments so I could make a another appointment that evening. While he was on site he explained everything that he was doing and why. Also Travis had no issue educating me about my newly purchased houses very old air conditioning system. Will be using again.

Billy was very courteous and professional. Described in detail, reviewed options, and asked for approval (including cost) for parts/repairs to be completed. AC tune-up and maintenance was thorough and completed in short amount of time. Definitely top-flight company and knowledgeable technicians. Highly recommend TS Heat & Air!

After an initial misunderstanding several months ago, I decided to give TS another try and they were fantastic. Will definitely use them again as needed.

Gabe was a great representative of the TS Air Conditioning and Heating team. Then came the outstanding installation team. John and Rick are great working together. Their work was seamless and could not look or operated any better. I could not be happier with them. The young ladies on the phone were very knowledgeable also. The only problem my wife and I had was waiting for them to get here. I even tried to bribe Gabe to move me to the head of the line but he wouldn't do it. I have already told several others about this great group of people.

Had a nice young man in my home today, Josh. It was a pleasure to have him fix our problem and to visit with him. He did not mind me looking over his shoulder. I am from the Leave It to Beaver generation who love to see how people work and explain to me what they are doing. Thanks Josh.

After having the same issue almost one year to the day with my air conditioner blowing warm air, Billy worked diligently until he discovered the problem. I felt like be actually cared about fixing it and not putting a band aid on it for a temporary solution. He returned and took care of what ended being a leak and I look forward to what I’m confident will be a cool and comfortable summer for years to come. He’s very professional and I highly recommend him and TS Heat and Air.

TS Heat and Air installed the two-zone heating and cooling systems in our new house. We felt peculiarly cold during the first few months of our stay. We discovered that the air conditioner and heater ran simultaneously. Consequently, our electricity and gas bills shot through the roof. TS Heat and Air found that the thermostat wires were shorted, causing the unit to run both heating and cooling at the same time. They admitted that the systems were not tested adequately upon completion of installation, citing that it was not the season to test both. The implication was that they do not test the system in certain season. They did not offer to compensate us for the loss. Nor did the company offer any apology for the unsatisfactory work. We settled with our builder.

Several months ago, one of our heating units blew cold air and no heat. We called TS to find out what the problem was. One technician came and declared the problem solved. We paid for the service call, but the problem was not solved. Another crew came and said the same. We paid for that service call also. A total of four (4) TS crews came in succession to service the same problem of heating. Finally, a circuit board was replaced and that really solved the problem. We felt that we should not be asked to pay twice for the servicing the same problem. TS did refund us the cost of one service call.

Matt Ramsey of TS dropped a power drill and shattered a glass lamp shade of ours. We did not say anything negative then. A while back, we were dismayed to discover heaps of fiberglass insulation bats tossed next to the heating unit, trap door and on the side of the pathway in between, leaving a large area of bare uninsulated underlayment. I wrote a letter of complaint to TS but never received any response to it.

We had Billy come out to our house we just purchased for a second opinion. He was extremely kind and very thoroughly explained everything to us, along with all of our options. In the end he ended up saving us from spending more than $11,000!! We will definitely be calling TS Air for any and all of our heating and air needs!

Billy showed up at my house on time and explained to me everything I needed to know about my air condition unit. He was open and honest about the work that needed to be done and told me before he did any of the work and what the cost would be. I will definitely use them again and highly recommend them.

They claim to be open 24/7 and that you never talk to a recording only a live person, neither of those were actually true. My call from the previous evening was never returned, and when I called again the next day, even though I was an existing customer, they couldn’t get to me until the day after. I’m giving two stars instead of one because when they do show up, they seem to do a good job.

TS Heat & Air have great customer service. When our AC failed after hours on a hot day, Chris came over within half an hour of my phone call. He determined that the control board had failed, but he came up with a temporary fix to keep our house cool until the permanent repair was done. Billy came 2 days later and promptly completed the repair. Thanks Chris and Billy!

With the maintenance agreement we were able to get TS Heat & Air out in less than 18 hours. Billy our tech was great he explained everything, was courteous and fixed our AC quickly. Sylvester our previous tech was also great and very patient with the work that was needed. We will only use TS Heat & Air.