Reviews of local pros in Jenks, Oklahoma

My air conditioning had been out for a while, and out was out over over the Forth of July holidays 2019. It was hard to get the compressor , Jeff worked with my Home warranty, and was finally able to get them to order the right part. Our home was Hot and Sweaty, Jeff said he had picked up the compressor and would come over late Saturday afternoon. Well he did and he worked installing even when it was almost a 100 outside plus VERY Humid. He did a Great Job, and I got a Very Cool Nights Sleep. He'll do the same Great Job for you, at a good price.

Like other reviewers on here, R&R Mechanical was the company our landlord's home warranty service sent out to fix our AC. Jeff came out and was extremely professional and just a really nice guy! He was very knowledgable and even educated me on everything he was doing, because I was interested, so I learned a lot in the process. I had an extremely frozen-over system, and he was able to quickly diagnose why my attempts at defrosting it didn't work, and replaced the switches and compressors that were the issues. He just left a couple of hours ago, and my AC is back up and running perfectly, just in time for the 100 degree days coming up this weekend! I would highly recommend him and his company!

This is the 3rd or 4th time my home warranty company has sent R&R to fix various issues on my two A/C units over the 6 years I've lived in my home and I couldn't be happier with their service. Last night they were at my house, working between 7p-9p to get my A/C fan replaced after it quit working. We are expecting several more days of very hot temps (100ish) so I am incredibly grateful for their hard work and quick response. I would recommend R&R to anyone!

Outstanding service Jeff is the most professional and knowledgeable business operator owner I've ever seen.
I'd go as far as one of the best HVAC technicians in the business.
Jeff is a manufacturer trained technician who regularly goes to all the manufacturers training seminars that are held every year to familiarize the technician on all new updates.
He's got all the diagnostic equipment and the experience to use that equipment.
He can accurately diagnose an HVAC problem within fifteen minutes of arrival.
Outstanding professional...

I was connected to R&R through my home warranty company to fix it in the middle of June. They sent out Jeff and he was extremely thorough and knowledgeable about the system and explained everything to me. Despite there being numerous problems on behalf of my home warranty company, R&R (and Jeff) did everything they could to expedite the repairs and went over and above what would you expect from a warranty contractor. I would definitely use them again for personal repairs outside of warranty work.

Since I was personally referred by my warranty company rep (who has been a family friend for decades) AND I am a realtor, I really want to like this company. She uses them personally for her home. It was a warranty call on an AC unit during the heat spike of the 2023 summer. So, I get it, it was busy. They started off really good. The first contractor that my home warranty company selected was about 9 days out just to get on site and diagnose. R&R made it out in 4 days! Unfortunately it was late on a Friday afternoon so parts couldn't be ordered. The tech, James (who was friendly, polite and professional) diagnosed a bad ECM and blower motor for our Lennox system. I asked what their lead time was like and he said he really depended on part availability and what their schedule was like when parts came in. Reasonable.
I received an email from my warranty company Monday morning advising that approval for the part purchase had been Submitted. Tuesday, I received an email confirming that the ECM was in stock with the local Lennox dealer in Broken Arrow but they would need to transfer the blower motor from another location and that would take approximately 1-2 days. Right on schedule, Thursday morning I received an email saying they had spoken with R&R and confirmed parts where all there and they told me they expected I had already heard from R&R Mechanical to schedule. I had not. So, I called the number listed here on Google. Not only no answer, it didn't even ring. So, I hung up and called back a few minutes later. Same thing. I thought, well, I will leave a voicemail. Only they don't even have a voicemail set up or anyone answering the phone! No way to contact them. So, I reached out to my friend who referred them to begin with. Since she uses them all the time, she gave me the company owner's mobile phone: Jeff Williams. I called and discovered that his mobile also does not have a voicemail set up. So, I sent a text.
That was Thursday.
I called again Friday morning, first to the office phone, then the owner's mobile, then a text. All went without reply.
I reached out to my warranty company as we had now been going on 13 days without air conditioning and the home interior was at 96. We had a working mini-split in our bedroom but with the house at 96 and outside at 100+ we couldn't get our bedroom much below 85. Between our aging/senior dogs and our aging selves it was getting rough! Our warranty company bought us some fans to help but as I kept saying to them, just a simple text giving us ANY kind of update would be so helpful. Are we next on the list, 10th on the list, 50th on the list? Should we rent a hotel or airbnb? I didn't know what to do until finally I got another email from the warranty company. They had spoken with R&R and they were going to get to us as soon as they could. Seriously? So, I pushed back on the warranty company for a little better timeline and they got R&R to say that they'd either come Friday, Saturday or Monday at the latest.
Friday at 6 I got a call from the original tech, James. He said he was concluding his work day already but would make me his first call on Saturday (around 10:30-11). I thought that if they were so swamped they couldn't even send a text in a week to update clients on what is going on, it was weird to knock off at 6 and not start until 10:30-11 but whatever, it's their business. When 11 came round and I still hadn't heard from anyone, I called James back on the mobile he had called me from. He had a family emergency pop up (evidently one that prevented even a quick text to the client that had been expecting you since Wednesday) and was NOW on his way. He finally got here around noon. A couple of hours later, the parts were installed and our air conditioning is working again.
When I relayed the saga of zero communication or response from Jeff, he seemed shocked saying it was very unlike him and that he was going to talk with him about that. To date, I've yet to hear back from him. They don't care about you.

Jeff was awesome !
He responding to my text messages and making an appointment to get my heater in my home looked at and taken care of as soon as possible. 👍👍👍👍👍

James and Chris showed up to fix the heater in the house. They both were kind, vrespectful of my property and friendly. They both did a wonderful job at taking care of fixing what needed to be fixed and explaining everything to me.

Thank you so very much
James and Chris for fixing the heater.
I appreciate you all.
👍👍👍👍👍

United Heating & Air will forever be my wife and I’s HVAC system go to. We’re on their spring and fall PM schedule and contacted them on a holiday weekend Saturday morning for our A/C making a loud popping sound as well as sending an electrical arc to the top of the outside unit. I left a voicemail and was called back within five minutes telling me that Ryan was getting dressed immediately and on his way. When Ryan arrived he informed me that it looked like mice had chewed through some wires. Ten minutes later he was knocking on our door telling me he was finished and showed me the work he had completed and kicked the unit on to show it was working properly. Thank you again United for your service and thank you Ryan. You’re a very personable and knowledgeable technician.

Honest company

Good quality at a great price.

Fast and friendly service at a great price.

Amazing service and got it done right

Bobby ame out and fixed my furnace within 15 minutes! Thank you!

We are very pleased with the service. Fair price, fast service.

We can always count on them to do a great service for us and our business.

These guys are prompt, reliable, very honest and do an excellent job.

Staff is very professional, on time and friendly. Answered all questions promptly. Financing is available and easy to navigate.

Very professional and great quality of work. Bobby has great customer service and he is extremely knowledgeable.

They were quick to make needed repairs on old system. And other repair was of a thermostat issue. They are professional and knowledgeable!!

Great local company with family values! I highly recommend United Heating and Air to anyone that is looking for HVAC needs.

Thank you for your fast and efficient service! Y'all got us back up and running in no time and got the house cool in the July heat. Thank you!