Reviews of local pros in Niagara-on-the-Lake, Ontario

NOTE: Spoke to business owner regarding my concerns prior to submitting the review. I usually do not submit negative reviews; however I felt this needed to be posted so others are aware.
Not sure where to start, communication prior to having the cleaning done was good. Price was given for a Standard cleaning, with the additional charges for inside of cupboards, inside of windows including window tracks, blinds and baseboards. I opted to not have the inside of the oven or fridge done. This house was vacant no furniture totally empty, less than 1000 sq ft with 2 bedrooms and one bathroom. No basement cleaning requested. When I went the next day to prepare for the painters I could not believe the house had been cleaned. The only thing truly cleaned were the floors. I sent a text to Stacy to give me a call, which she did later the next day.
I needed to clean the entire place again to get rid of the dirt and grime from the previous owners as the painters were there and the furniture was being delivered in 3 days. When I finally spoke with Stacy and expressed my total dissatisfaction she did offer to come back and clean, however the job she did initially was so unacceptable I did not see the point of having them back to re clean. I had also done the cleaning myself as we were on a timeline.
I sent pictures of the inside of the cupboards which still had dirt in them and I’m not talking about a little. Kitchen sink and taps were filthy, outside of cupboards sticky and dirty. The inside of the window tracks not touched. Baseboards not cleaned, the blinds were filthy. Her response to the blinds were,” they were dusted”, and they usually do not clean those kinds of mini blinds, however initially she said they would be hand washed. A text on the day of cleaning letting me know this information would have been good rather than being charged for a dusting not a cleaning. The list goes on, when asked what a standard cleaning consists of the response was “a house that is move in ready” well this cleaning was nothing near move in ready. When I asked what type of cleaning supplies she uses she said “hydrogen peroxide and essential oils”. I truly understand wanting to be environmental friendly however if the surfaces remain sticky and dirty other products should be used.
After much discussion Prestige Cleaning reduced my bill. I still paid for services that were not provided. I would not recommend or use this company again. The pictures attached are after the clean.

Stacy and her team offer a great quality cleaning service. They are very professional, punctual and respectful. Stacy is very accommodating and had met all our need. I would recommend Prestige Cleaning GTA.

We have been working with Stacy and her team for a while now, they do a wonderful job. They are trustworthy, efficient, and always on time. Stacy is very friendly and is always prompt in her replies. Highly recommended!!!

My realtor referred Prestige Cleaning to me ahead of staging my house. Stacy was friendly and responsive and provided me with a quote followed by a walkthrough to confirm pricing so there were no surprises. On the day of the cleaning, I ran into some unexpected scheduling issues, and thankfully, Stacy's team was able to accommodate, so that everything was clean and ready for staging to take place. Thank you Prestige Cleaning!

Stacy is very professional, conscientious, thorough, detail oriented,
pleasant and a joy to have come into my home.
I would highly recommend her and her team to do my cleaning anytime.
I have been using Prestige Cleaning for approximately 1.5 years now and am very pleased with the friendly service that is provided each and every time.
Trish Jory
Acton, Ont.

Very professional service with the initial visit to assess our home to ensure a fair quote/price. We look forward to Courtney coming as she's always so cheerful, professional, and the house looks and smells great. Thank you!

Great entrance, very professional, owner came in and introduced herself, went through the house, reccomended we book a 4 hour cleaning for 316 with 2 cleaners. Unfortunately, the cleaners left the downstairs bathroom sink and counters in bathroom and the kitchen and also they left food stains/residue on the floors. We, of course, contacted the owner, Stacy, to express our disappointment she blocked my wife. I am a realtor handling multiple houses and employing cleaning companies. In my 10+ years in this industry, I've never had an experience like this. I wouldn't recommend them to friends, families, or clients after our first experience.

I highly recommend Stacy and her team for the top notch service they provide. Communication, commitment, flexibility and responsiveness are second to none. I am absolutely thrilled with the attention to detail. My house has never been cleaner!

I’m very impressed. The girls came over. I got out of the way I let them work. They did a deep clean of my house. It’s like having a new house very reasonable prices and you get what you pay for an excellent job. Thank you so much. Highly recommend.

The best cleaning service in Niagara Falls! Stacey and her team are extremely professional and do an amazing job! Very happy with their services!

Worst cleaning company we’ve ever experienced. Stacey came to give us a quote and we went ahead with 2 cleaners for a deep clean. The cleaners took a very long time to clean left multiple areas unclean and on top of that the pricing is outrageous. We will billed for $400 with floors not vacuumed or mopped. Stay away from this company.

I booked a deep clean with Stacy and her team. I have to say, best decision I could have made! Everything was so detailed, not an inch was missed. I'd highly recommend them to anyone I know! Thanks again!

Prestige Cleaning Niagara Falls - i found this team through FB, contacted them and asked for help with cleaning our house because of Mark's and my schedules, the house is a disaster!. And neither of us had done anything in quite some time. Stacey came over, did a walkthrough and sent her crew this morning. OMG! The house looks like it did the day we moved into it! These ladies were very meticulous, thoroughly cleaned everything within an inch of its life. So relieved that it's the way it should look now. So HAPPY! I would recommend their services to anyone who needs a hand with the housework. These girls ROCK! THANK YOU SO MUCH!!

I’ve personally had the best experience with Kyle. His workers were some of the hardest, kindest, and most respectful people I have met. I have had him do multiple jobs for me and everyone has been flawless and I 100% will be having him back for future work.

Kyle and his team built a retaining wall and interlocking pathway. We’ve used him for multiple different mulching and garden work jobs aswell. He is always respectful, does an excellent job, and cleans up well after!

Mark and Jessie were very responsive and professional

fast and prompt service. Quick work and professional

Great service! Prompt snow removal and salting this winter.

Excellent work. Kept me updated on everything. Friendly and professional. I will use again in the future!!!

A good job that was done very promptly! We had a very small project and the service was amazing. All of the employees were great to deal with.

These great guys have been looking after my property in NOTL for a few years now and they are AWESOME! Always count-on-able, always great work, equals always satisfied!