HVAC reviews in Boring, Oregon

I called Sanders in the summertime explained thoroughly our situation with our unit. It was confirmed it was an estimate not a service call by the lady on the phone and there would be NO charge. Guy came out apparently fixed a part that he didn’t know how long the fix would last showed me an invoice for over $300. Also showed me a cost for a new unit for $12,000. Unit stopped working shortly after. So out $385 bucks for nothing. I realized hard times are happening but we got scammed for sure. Ya no thanks!

Jake was early to my appointment, educated me about my furnace, fixed the problem and he told me my furnace was still under warranty for parts. Great experience and highly recommend Sanders Healing & Cooling LLC.

A family run business with personal, excellent customer service. Jake is always on time for appointments (we've added options and had routine maintenance done over the years), works quickly and efficiently, and has never had end of service cost increases.

Jake came out the day after I called to take a look at my heating ducts. They were able to schedule me within a few days and got the job done fast. Super friendly and very responsive!

Super friendly, communicative and punctual business. Straight-shooters and did not try to upsell us on anything not needed. Highly recommend! I wish I would have hired them originally to install our system.

This is the 3rd we’ve used Sanders and every time has been excellent! The service and quality of work is the best and the pricing can’t be beat! We were in Mexico this time when our air conditioning unit broke down during the heat wave and while a friend was house sitting and watching our dog for us. Not only was it fixed the next day but the price made us so happy we had to toast Sanders over margaritas that night at dinner. Thank You once again for being the best in the business!

Mr and mrs Bill Newton

Responsive and knowledgeable. They were able to quickly diagnose and fix the problem with my furnace. I would highly recommend them to friends and neighbors in the area as well.

Great experience. Jake was able to work me in very quickly and got our AC up and running the same day!

Jake and his crew have done two jobs for me, installed a new heat pump and propane furnace at my cabin and also ran some new ducting to an addition at my home. I am very happy with the work and price. Great family run business. I refer Sanders heating and cooling to all my clients needing HVAC work.

I made a phone call to Sanders Heating, and Jake was at my sisters door in less than 8 minutes. The fear of many seniors, NO HEAT ! ! ! Jake, said let me look at your issue, and immediately tried to sell me a new unit. I'm K I D D I N G ! ! ! Jake said " I got this covered " and in 20 minutes we had HEAT... Jake knows his STUFF... GREAT Customer Service, and the price didn't break the bank. I would / will HIGHLY RECOMMEND Sanders Heating & Cooling LLC. Really Good People.

This company does high quality work and they will treat you with respect. I called multiple other heating and cooling companies where they would either talk down to you for asking questions or just plain ignore your questions and never get back to you. Sanders took the time to answer all my questions and the guys who did the work did excellent, high quality work. I would highly recommend them. 5 Stars

Great work. Jake fixed our duct issue quickly. Installed a new thermostat. Friendly staff
Will definitely be our go to for further work!

Sanders Heating and Cooling did an excellent job updating my home HVAC system to include central A/C, new vent, and install a new smart thermostat. Jake's price was highly competitive and his work was top notch. He worked hard and efficiently and did an excellent professional job.

Jake was great. Even came back out a couple weeks after his initial visit in response to a question I had regarding our AC unit. Sanders makes themselves available to their customers. Prompt, good, transparent service is what you'll get from Sanders Heating & Cooling. Thanks Jake!

The middle of a heat wave is the worst time for your AC to go down. I called my regular maintenance company and they scheduled me 10 days out. I called Sanders and they promised to get to me the same day. Not only did they make it the same day, but they had the part I needed; had my system up and running before 11 a.m.; and charged a reasonable fee. I appreciate that level of service. Now I have a new maintenance company, Sanders Heating & Cooling.

Part One:

I purchased a new house and booked Sanders Heating & Cooling LLC to service the A/C system since there was no record of it having been serviced when I purchased the home. The HBAC system was working properly, backed by personal experience and through an inspection.

Sanders Heating & Cooling LLC technician came out to service the unit. He informed me that the system was working, but the capacitor was not sufficient for the system and should be replaced (which I paid additional money to have him do) and that a motor needed to be replaced, but not immediately.

After the work was done, the Air Conditioning has not worked and ruined my Labor Day weekend move in with my family. We were unable to stay in the house because temps reached 80 degrees in the house. I notified Sanders the following morning after service and they said they would have the tech call me and they would send someone out on Monday. Neither happened. I received a message stating that the tech informed me that I needed a new blower motor (quoted at $1,000) and I have been otherwise ignored. $600 down the drain.

In all fairness, both the tech and the person who received the call about our issue were both professional and nice, but not fixing a problem created by their company or even following up with us is egregious and should be noted for those looking to employ Sanders Heating & Cooling LLC for services.

BUYER BEWARE

Part Two for Sanders Heating & Cooling. You can see for yourself how they treat customers. They sent me a message from a phone number stating that a tech would come to my house today to see why the A/C unit was not working. I sent a message stating that I had not been contacted, my unit that had previously been working is not working, and my holiday weekend was basically ruined. Here is their response:

Initial communication from Sanders:
“I gave Jake (the owner our #) he will give you a call. I also have you on the schedule for him to be there on Monday.
The work sheet from our Tech shows that you need a new blower motor, however you chose to hold off for now.”

My response:
“I didn’t receive a call. For the record the blower motor was listed as a non-essential repair. Like I said before, thr A/C was working when the tech arrived. I paid additional money for a new capacitor and am now left with a A/C that doesn’t work.

My family’s Labor Day weekend was ruined as we were looking to move into our new house and have not been able to do it because of no A/C. And on top of that, I paid for it. Had I never had it serviced by your company we could have moved in with working A/C.

I have never received such poor service from any company before.”

Sanders reply:
“ First off when we originally talked you had now idea where your equipment was or what you had. Our service guy found issues with your AC and replaced the part(s) the unit was working when he left. Unfortunately your AC went out, then you asked for your money back stating this was unacceptable, I will not be returning your money because those part’s needed to be replaced. At this point it is best that you find another HVAC Company to deal with. Jake thinks it’s unacceptable to deal with a costumer like you. This is my personal phone and you will be blocked. Call the office #503-[Redacted]. you can call in the morning and Jake will be there, You can talk to him then.”

My final reply:
“I called what you called me on. You should use a work line. I responded to a message you sent me. You all didn’t follow though. It was not working when he left. We thought it would work. I have four witnesses, including 2 neighbors who we’d just met to corroborate.

My apologies for contacting your personal phone. It was not my intention to be mean or harassing to you. I just want what I paid for. Thank you for your reply and the correct contact number. I will have my attorney contact Jake.

Again my apologies for contacting your personal phone. I just responded to the phone by which I was co facts.“

Again…BUYER BEWARE.

Jake and his crew are great They worked steady and efficiently to get the job done in a timely manner. I am very pleased with my new air conditioner and furnace. I would recommend them to anyone in need Thank you very much Sanders

We are very satisfied with our new heating unit. Sanders was professional, on time, on price, knowledgeable, happy to answer questions.

Jake is the best contractor out there. He’s very responsive and honest, not afraid to work. He has worked at two of my houses and I’ve referred him to all my friend that need HVAC work. They all call me and say thanks for the referral. I will always use Jake and his team.

Jake was very courteous, prompt and professional. He replaced our malfunctioning thermostat with a new one. Our house was very cold and we are grateful for his service. We highly recommend Sanders Heating & Cooling.

Exceptional customer service before and after instalation. Jake and his wife went above the call of duty in helping me get the paperwork done for the rebate process. Always handled problems with a smile and was cheerful even though its has taken several attempts to satisfy the non profit requirements. Highly recommend to anyone searching for heating and AC services.
Sincerely
Robert Barber