Reviews of local pros in Clackamas, Oregon

This company is fantastic. Zach and his team were able to remove and replace our old worn-out water heater ahead of schedule. He was very polite and professional. My family and I are very happy with the work he did and how quickly it was all resolved. Highly recommend them.

I'm not surprised at some of the 5-star reviews here. Up until installation, my experience with the NW Sundance Services was what you'd expect from an HVAC company. However, the positive reviews here must have had very simple services done. For my home, the end result of what ought to be a straightforward job for an HVAC company is nothing short of poor-quality work.

Details: I had a mini-split replaced in an upstairs bedroom. The installers put the new indoor blowing unit off-center of where the old unit had been. As a result they put a new hole in the wall for the electrical that they left exposed. When I called to try and get someone back out to move the new unit to where the old unit was, they said that the service was "complete" because the unit was working. I paid a lot of money (in the multiple thousands) to have this job done.

You can see the end result from the pictures I posted here. There is off-color paint from where the old unit was covering before (not a big deal, but not great) and a visible hole with live wires that feed the blowing unit coming out of it to the right of the unit. A professional company ought that is paid thousands of dollars for their work ought to have enough integrity to not leave a job like this and consider it complete. They refuse to come back out and claim it's not their problem.

I'm surprised this company is still in business. I think they only reason they are is because they have relationships with home warranty companies that feed them jobs to do. My advice is that if you get referred to this company by a home warranty company, ask for a different contractor. If you have the option to go with a different company, you should. Don't trust their work and if you do have to work with them, don't pay them before the job is done.

Hard lesson learned on my part, I'm posting this review to hopefully help other folks not go through what I did.

STAY FAR AWAY- Sundance was assigned to me via American home shield. They mis-diagnosed my AC issues the first time causing delays as an electrician had to come out to diagnose it for electrical issues. Once the electrician was there he easily was able to tell it was an AC issue - which in turn led Sundance having to come out again where they confirmed. After these delays Sundance wrote up the estimate for almost $5k in out of pocket costs allocated to “modifications”. When I went out for my own bids - these modifications were roughly $1-2k from every other company as the entire bid for replacement of just an AC was around 8k. Sundance blames these issues on what they can pay for on American home shield and American home shield blames these issues on Sundance. I was tired of fighting it and took the cash out option and will run far away from Sundance. Through talking with other companies it is clear Sundance specifically has a reputation in the industry for poor performance, assigning work to other trades when it is clearly their issue, and mid diagnosing issues. It seems to be a part of some scheme to allow for more visits from the home warranty companies. If you are working through a home warranty company try to get a different company assigned before Sundance comes out.

NW Sundance was the contractor I used per my warranty company AHS. Had a plumbing leak. Access hole was made to fix leak. They fixed leak.
I was told they would be sending report and information to warranty company right away so I could proceed with the repair of my ceiling. That was 10 days ago.
Warranty company has reached out to them 2 times per phone and emails. STILL has not received report. This company is very inefficient in processing necessary paperwork. Ridiculousl. Exasperating and ridiciculous.

They came to snake my washing machine. They cleared the backup very quickly and explained to me the likely cause of blockage. The Washing Machine is draining great now.

The Tech was very friendly and "re-alligned" my down spout for my washing machine free of charge

After having two other local, heating and plumbing services, come to give us quotes and telling us what they thought was wrong with our furnace, we didn’t have much hope for this company as well. Colton from NW Sundance services came to work on our furnaces. He was absolutely amazing – – knowledgeable and honest about what we needed and didn’t need! We are completely totally happy with the work they provided for us, and we will use them with our future needs.

I would not recommend this company. I have been waiting for over a month to get my sink repaired. They keep canceling or rescheduling my appointment. With no explanation just they don't know what's happening. That is just very unprofessional. Please do your research when hiring these companies. My home warranty company sent them to me. I will be reporting this to them. They need to be removed from their list of companies.

The Good: I had a really easy time scheduling this appointment through my home warranty (American Home Shield) even though the wait times were a week. The problem was a faucet cartridge. The service technician that came out was friendly and when he couldn't replace the cartridge, he replaced the whole faucet for us.

The Bad: The technician did not use the correct line or tighten it up, this means water was leaking from Tuesday to Wednesday till we caught the issue. The attachment for the faucet was also ill-fitting and leaking. Both pieces were leaking slowly down the back of our cabinets and into our basement. This caused considerable damage to our sink cabinet and basement ceiling. We are fortunate it did not continue to damage our electrical panel.

The Ugly: I called and left a message with NW Sundancer and tried putting in a recall order with American Home Shield, despite the pressing nature of us now NOT AT ALL HAVING A WORKING SINK AND THE DAMAGE CAUSED BY NW SUNDANCER, they would not have someone come out. They scheduled us out another week. I tried to use a different contractor, and was told one wasn't available. I again reiterated that was not a previous problem, this was a problem caused by their technician and they said they would put us on a "cancellation list". I will likely end up having to call and pay for someone else to come out due to NW Sundancer's complete incompetence.

Do not use this company if you have the option, you will end up with even bigger problems AND damages- which they will have absolutely no remorse regarding. What kind of plumber CAUSES a leak, much less two!?

I had a plumber Angel come out to fix a garbage disposal that stopped working. He was able to fix in with a few minutes. Highly recommend Angel as he was informative and knowledgeable.

Our technician today was Angel..

he arrived about 35 minutes earlier than he said he would be...

which is always a blessing because sometimes people don't show up at all hahaha..

Angel was very professional... very courteous... very knowledgeable and very friendly..

it was a privilege and an honor to have him in our home and to share his life and family with us as well as showing genuine interest in our lives and family as well..

he appears from first meeting to be a stand-up man who is working hard to take care of his family and be a positive force in his community....

we would definitely use your company in the future if needed... knowing that you are employing people like Angel... who not only know their job... but are a blessing to be around as well..

may God bless your business and all those who work for you and their families.. sincerely Steven and Teresa Rollins.

🔥🤎🙏

This company is a fraud! Contracted through home warranty company, First American. This company incorrectly diagnosed my AC problem and then prescribed almost $2000 worth of "required repairs" that weren't covered by the warranty. Customer Service person refused to explain why the repairs were needed. Got a second opinion from local reputable company who said the quoted 'non-covered' repairs were totally unnecessary and completely inappropriate for the diagnosis they originally provided, which was also incorrect. They are charging people thousands extra just to make money. Do your research folks! This company is a scam!

We had a request for toilet and garbage disposal repair at the beginning of the month, and Angel was very efficient and helpful. He answered all of our questions and explained everything fully, showing us the parts and even giving us tips for how to better care for our plumbing. I would definitely recommend Angel to work on repairs.

Special shoutout to Angel for the great customer service today while stopping by to fix a kitchen sink garbage disposal! I appreciated the time he took to explain the process of repair, even showing me how to take care of the problem should it persist in the future. I would recommend anyone looking for repair to book with NW Sundance Services & ask for Angel specifically!

These are the chosen vendors for American Home Services. However, don't expect them to turn up. Appointments are usually a week away. And completely expect them to call you less than 24 hours prior to the appointment to reschedule either for later on the day, when they expect people to be unavailable or give you an option a week away.

Opened a service request for a bathtub issue and have now had multiple visits with no proper resolution. First, they adjusted the water heater (which caused new problems), then adjusted it again, and finally replaced the faucet cartridge. The day after the replacement, the water would not shut off at all.

This has required repeated appointments, lost time, and the repair itself created a new issue. Very frustrating experience and poor quality control.

NW Sundance came out to my house to unclog the bathtub. They came out and they did not have a working snake that would reach the clog so they scheduled an appointment 5 days later when they said the would have a working snake. They came out and said it was a septic issue so I had the septic pumped. It was not the septic as all drains worked and the tub is,still clogged. Very disappointed in the service and will never use them again

I first of all have nothing positive to write about this company. I was so disappointed that I will not do business with them again. Today I placed a service request with American Home Shield and am waiting the 20 minutes to speak with a person to change the service request to another vendor. The company had all of the possible negatives: charged me more than any other company, No communication regarding the problem and fix. The problem is still there and doesn‘t seem to be difficult. I don‘t really know why companies are run this way but I want no part of it. Thank you for allowing me to post this review. I still feel upset after many months and an easily fixable issue that was not fixed by Sundance and now I am willing to work with a reputable and honest company instead.

My dear friend, used this plumbing service for a water heater tank and the service they got is horrible even when they need help because the furnace is 3 1/2 months old, not heating water and no power and they’re pushed them out a week and the person that answered the phone did not care. I they said report us or give us a bad review. They didn’t care.

Repairman was 3 hours late getting to my house. I was to expect him between 8:00-12:00. Repairman didn’t arrive until after 3:00pm so I had to cancel an appointment I had later that day. No one called me to say they were running late and when I called at 11:30am the woman I spoke to didn’t tell me the hot water heater was still at Lowe’s

I suggest you do your homework before working with this company. The original staff communication was great. They were very knowledgeable. This was a referral from my home warranty company. We needed our AC compressor replaced so I was told that we would have to basically pay the same about to “retrofit” our old furnace so we went ahead and replaced as well. Two days into the new AC and it wasn’t blowing cold air. Called them back and someone came out quick. Turns out they didn’t put the coolant into it after the install. They corrected and all was good. Not even two months later it isn’t cooling the house again. I called them and they told me that since it’s past 30 days I need to place a call through our home warranty which means pay $100 deductible. I just paid almost $9k on a whole new system. What are they talking about. I asked if they don’t stand behind their product and have any type of warranty? They said it’s 30 days. But that I can hire them to come out and the service call starts at $350 or something like this. My last system worked for 25 years. Only replaced the furnace because of what I was told. I would always question a company that doesn’t stand behind their craft. It will be interesting to see what is wrong now. Again do your homework before hiring someone. I don’t recommend.

We had Sundance service our non-working garbage disposal and an airflow valve on our dishwasher.

David was the service professional that came out. He was very skilled, personable, and timely.

Overall, my experience with Sundance was nothing short of exceptional. I highly recommend them.