Plumbing reviews in Gladstone, Oregon

Our water service line had a big leak in it and NWC Plumbing had it repaired fast! They were great to work with and they were very professional, knowledgeable, and helpful! They whole process was easy and stress free. Would definitely use them again for future plumbing needs.

Wow … bad water heater one day, newly installed water heater virtually the next! The company responded quickly to my issues, sending Jake ASAP. He was so pleasant to work with - kept me informed, switched out the tank, installed the new booster tank correctly(!), and I was up and running in no time. THANK YOU —- NEW WEST CONTRACTORS PLUMBING DIVISION!!!

We had a great experience with NWC! Made our water heater replacement easy. Jake was knowledgeable and helpful. Jen in the office was wonderful to work with too. And they were willing to work with our home warranty company. Thanks for the great work. We’ll be repeat customers!

Excellent service! Quick to respond, great communication, and efficient operations. Job was done so timely, all utilities involved were contacted and when they weren't responding, follow up was taken care of by New West. Several options were given to remedy our problem, and we worked out the best and most cost-efficient long-term solution. Jen and Jake were very personable, pleasant and easy to work with! Would HIGHLY recommend New West for your plumbing needs.

Over priced but did the job

After our twenty-year old warrior of a water heater gave out, Nicholas and Jason showed up mid-day to troubleshoot the situation, clearly explained our options (complete with answers to a small flurry of questions) and then completed a replacement/upgrade in the same day.

Entire process was painless and explained/updated along the way. - a great experience overall. Thanks for the exemplary service guys!

Overnight we had a bad rain storm and found out our downspout drain lines were clogged around the house, with one overflowing into our crawlspace. Next morning called Mr. Rooter Plumbing and they were able to send out Chris C. within the hour. Overall, Chris was fantastic. He gave us a reasonable price, was thorough, and was very nice.

I was very appreciative that I was able to get service on a Sunday. Gianni Olivo did a great job. He also did a great job of selling your services and selling himself as well. I would not hesitate to use Mr. Rooter Plumbing again.
Thank you for being available! Thank you Gianni!

We called Mr. Rooter a few weeks back and technician Terry came out. We had a back up and decided to attempt to clean out our manline ourselves and Terry offered great advice and support. When we were unsuccessful, we called Terry back and he came out and jetted our line. Throughout the whole process Terry was extremely helpful, knowledgeable, and never pressured us with our initial call out. It was refreshing to deal with a technician who genuinely felt like they were here to help us. We highly recommend this company and specifically Terry as the technician to help in any situation.

My hot water heater went out when I called Mr. Rooter. They scheduled an appointment for that afternoon. I was so grateful when Blair Leonard showed up. I am not in the best financial situation so I was very grateful that he was able to repair the water heater without any additional charge Than the hundred dollars that was originally quoted to me. He was very knowledgeable and I appreciate his expertise.

Mr Rooter always comes through when I have plumbing issues. Today’s tech was Chris Moore and he was extremely helpful and professional. Chris went the extra mile to make sure I had one less thing to stress about. Thank you kindly Chris and team!

When my hot water heater died and I called Mr Rooter, Chris arrived within an hour. He quickly diagnosed the problem, gave me 2 solutions to resolve and then quickly and professionally performed the replacement. All up, Chris was there less than 3 hours and I have hot water again.
Was very impressed by the responsiveness, friendliness, professionalism and the work performed.

Parker arrived right on time. He asked me questions first and then was very clear with his explanation of how and what he would be doing. Mr. Rooter had been to my house last year for the same problem. It was clear that Parker had reviewed the prior call notes and discussed the best way to resolve it. After he had the blockage cleared he gave me suggestions about a potential fix as well as measures we could do to keep the clog from recurring.
Great job for a not so fun problem. Parker is a great representative for Mr. Rooter!!!!

Cameron was the consummate professional. Knew exactly what he was doing and kept me informed through the entire repair! Thank you!!!

We diagnosed a leak in the main service to our house Saturday evening. Gianni was there by noon on Sunday to confirm our diagnosis. Walked us through the options and took care of the rest including permitting, drilling and refitting everything in our parking strip and meter. He communicated everything and followed up. You never want a leak like this, but Gianni made it effortless and almost enjoyable.

I requested a quote for a simple stub out with valve, on an existing gas line meter accessible from the driveway outside wall. They said it would be $99 diagnostic fee just to show up and look at it because “a licensed plumber” had to be summoned for gas work.
I said, “So you want me to pay you $99 so that I may have the privilege of paying you even more?”
They said it’s refundable if I have them do the work. Well, nothing is broke or leaking. There’s no diagnosis. They saw the photo. Would take about 30 mins tops.
So I’d be cautious hiring someone if you’re possibly not even going to get a licensed plumber in another situation (I thought even apprentices had to be with a licensed plumber). They’re playing the “cherry picking game” where you feel like you have to get your $99 back…

I’ve seen this game before - if it’s not a “big job” like new construction or a big bathroom remodel - they don’t really want this little stuff so they want their 99 bucks for their “trouble” in case it’s something they don’t want to do or over charge to do it.
They’ll leave the little jobs to the local guys who can build relationships.. so local is the route I chose- and you’ll see my review of those guys when I get it done.

I called Mr Rooter for a bathroom faucet I couldn’t get off. I was hoping to get someone quick & they didn’t disappoint. I called in the later afternoon snd was able to get someone out first thing the next morning. Jeremy H was able to quickly diagnose the problem as a valve that with time had more or less stopped working properly. He had the part with him & quickly fixed it. He even showed me what was wrong & what he did since I was interested. Very fast, professional & friendly service. I highly recommend. After he was done & I tried the faucet I couldn’t believe how easy it turned. It was night & day. Jeremy also offered some advise for future precautions on other pluming issues.

This was the 2nd time in less than a month I’ve needed to have service in my home (due to our errors), and once again the service was phenomenal! Alex arrived quickly and explained how to use the tool I needed to use and fixed it right away, and didn’t charge anything for the visit. That was a wonderful surprise and he was so kind and helpful! What a great team you have there, thank you so much!

We called on Christmas Eve and Garrett was on site within the hour. Very impressive.
He assessed the blockage gave us 3 options to clear the blockage.
He performed the work, asked if i wanted to watch the camera twice and explained what i was looking at very clearly so I could understand what I was looking at. Garret is well trained,knowleable and respresented Mr. Rooter with proffesionalism.
You should very proud to have him on your service team.
I work in similar industry and would be proud to have Garrett on our team.

Mike Evans, David, Josh, and the entire excavation and sewer team were most excellent. On time, always professional and courteous. This team is more than excellent, they are exceptional, hard working and clearly an outstanding group of employees. You can be more than proud of them and the way they represented the company
Thank you for your companies work and I will recommend your company each opportunity I have. In fact I have already recommended you to my neighbor.
Thank you again. Mr. Rooter can be proud.
Today Blair Leonard arrived, on time and was super professional. If all your employees are like these folks, it is very easy to recommend your company, and I will whenever possible.

On our first rainy day in our new house it was apparent that all of the rain drains were backing up, effectively delivering all the water from the roof to right next to the foundation. We had standing water next to the house on three sides.

I called Mr.Rooter and got Alex, who came out to the house and checked things out. He was clear about setting expectations for what he could do and what next steps might be if he wasn’t able to get things draining without excavation. I was given a clear quote. Alex was able to clear the lines all around the house, but the system was a dead end. Alex contacted the city to find out where it was supposed to drain to. It turns out those cutouts in the curb were what the system was supposed to be connected to but clearly wasn’t!

At this point because excavation would be required, Alex got Joe’s team to come out, plan the best way to drain to the street, and give us a bid. I forgot everybody’s names but would like to thank everyone who worked on this project. They were able to excavate from the corner of our system along the driveway, underneath the sidewalk and through the curb to drain to the street with a minimum of disturbance. They made a new cut out rather than trying to go to the one on the far side of the property, which would have been far more expensive and invasive. They used good materials, were kind and helpful, worked hard and cleaned up well after the job was finished.
I appreciated the clarity and communication along every step of the way and that in the end we have a fully functional drainage system for the house.

I highly recommend this company!