Appliance Repair reviews in Happy Valley, Oregon

My appointment for service the washer machine it
Took for a long time to fix because it keeps pushing back weeks after weeks for many reasons
Technician didn’t show up because he is living at different city. Another time difference tech said he have no part for repair, rescheduled again then no Tech showed up it took so many times rescheduled it took almost 2 months for repair the washer machine.

Jonel was great and 5 stars for him and your other technicians. The lack of stars are for your terrible customer service. It is incredibly difficult to connect to anyone who can provide assistance. Chats only sometimes allow me to access a human. Getting the same useless message from a bot who can't even transfer me to someone on a chat who can help me is useless. We have had appointments cancelled without notifying us because someone decided that we hadn't gotten the necessary parts when in fact we had all of them. We have wasted large blocks of time waiting for people who never arrive for appointments, with no explanation offered. If you don't improve your customer service quickly we will not renew our contract with you. I would really appreciate an answer to this with some helpful hints that would allow me to use your system in a productive way.

Initial problem was fixed, but the technician did not want to fix something else I pointed out to him. He said “I didn’t come for this”, and gave up when I asked if he could also fix something in the upper rack. I am happy that he fixed the problem we scheduled an appointment for, but I wouldn’t say he went above and beyond.

Sears Protection Plan:
Clothes washing machine (Kenmore Elite) quit working in Jan 2025
1st Tech arrived in Feb 2025 - diagnosed problems & ordered parts
Since then I’ve seen a tech roughly once month (Feb, March, April, and May)❗️Was scheduled to have tech here on 5 & 6 June - only to have no one arrive ‼️Techs have attempted to repair machine, but say either the wrongs parts were sent or they did not work. Over this 5 month ORDEAL, I’ve waited several days from 8am to 5pm for a scheduled appointment only to have the tech not arrive or be notified late in the day via Sears e-mail that my appointment was rescheduled and/or cancelled‼️
It is now 6 June 2025 (nearly 5 months) and there is no concern or resolution of this problem from Sears ‼️I have called Sears at their multitude of numbers and options nearly 💯 times in the past 5 months. No matter the number or the option, I was always connected to a call center in the Far East (India or the Phillipines)❗️All responses were difficult to understand and I was continuously told that the problem would be “escalated”.and resolved ASAP❗️I have requested to talk to a supervisor or someone in the USA (as advised by one of the techs). The call center will not connect me to the USA and they have assured me that a supervisor or the escalation team would call me within 24 hours. I have never received a call back❗️I have attempted to communicate this issue with Sears via e-mail to no avail. The one time I supposedly reached a USA person it was an AI recording & response which could only answer limited questions and offered “canned” answers and no understanding of my inoperable washing machine. Sears has a serious problem with customer service verging on fraud. I have been a Sears customer for nearly 50 years.
I have been without a washing machine for FIVE MONTHS‼️On Monday June 9 I’m turning this issue over to my lawyer.™️

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Amazing service, but disorganized! I am grateful that my dishwasher is fixed, Jonel was awesome and I appreciated his help! However, I specifically scheduled for my appointment to be between 1 PM and 5 PM. I rescheduled my own work schedule to make sure it could happen, and was assured by the folks In scheduling this timeframe would work.

I received a text message, an email and a call stating that Jonel was on his way at about 10:30 AM. I have a specific text message and email stating otherwise. I was frustrated when Jonel said he had me written down at this earlier timeslot, but would try to swing back over in the afternoon. Luckily, he did, and I didn’t have to scramble too much.

If you schedule for any kind of service from these folks be prepared that your time may be wrong. My recommendation is to take the whole day off of work for any appointment with these folks and expect someone to come at any time of the day, regardless of when you scheduled it.

The issue was not resolved. I'm not sure if it was the diagnosis or the repair, but it's exactly the same. I have no idea how to even contact someone to follow up.

James was very knowledgeable and friendly. He identified and fixed the problem right away. A real pleasure to work with him.

Expert repair technician discovered the diagnosed problem with our refrigerator actually has a different cause and was able to pivot and make the repair. Also worked with scheduling to do our oven repair done on the same visit since replacement part had already been received. Definitely an above and beyond experience!

Dale was great. We couldn't recreate sound but his explanation seemed valid.

Sears needs to drastically improve in their customer relations.
Three times Sears wanted me to reschedule my appointment without any direct communication. How I found out was when I refreshed the screen with the email they had sent saying that my appointment was scheduled for that day. It all of a sudden said sorry and asked me to reschedule. No phone call, no direct email, nothing. I had to complain through my Lowes service contract to get priority and have my refrigerator taken of. Once the service man from Sears showed up the fix was relatively easy and taken care of. And I have no complaints regarding the individual who did the repair. However after all of the trouble I went through getting them here, I would not want Sears repair again.

I was lucky to find someone to check out our failing refrigerator on the same day I scheduled a service appointment. He checked it out and told me my options to repair or other. Thanks again for expediting the service call so I can go on from there.

Time of arrival was not accurate and the technician did not provide an Accurate update when he called.

Other problems were not the technician’s fault but the whole process of scheduling and getting pricing and availability information was ridiculous.

Don't fall for any of this SearsPartsDirect. They just take your money and you will never see the product. Investigate anything to do with Sears.

It appears Sears is rolling me after I have already remitted full payment for a repair.
The technician who has been to my home is personal and professional.
Sears is not. Today, no technician has come, the estimated arrival time is long past with no communication they were delayed, an email l've received indicates my repair was already completed, I have been texted *repeatedly, daily* throughout the week and last to remain at my residence from 8:00pm-5:00pm today, and this is the THIRD appointment I have had to commit to while my dryer has been in pieces in the basement for weeks after the first two appointments. There is no way I should pay full price for this service.

Service window was 1-5pm today. First ETA was 1:47pm. Nothing. Finally received an update that the technician was on his way at 4:15pm, eta 4:47pm. No show. Checked the website and the appointment now says 2 days from now. No one asked if that was okay or reached out to let me know that they wouldn't make it out today. Canceled and finding another option.

Amazing service from Patrick! Arrived early and completed the repair in record timing. Would definitely recommend!

He was fast in the repair but not very helpful in answering my questions. My LG ice maker was not making ice. He told me it should drop ice every 3 hours. He left at around 2 and not one cube and it's 11:45 pm now. Nothing was resolved. I would like a call and a different tech to fix this issue. The bill was paid and nothing resolved.

I made a appointment on line with Sears home services for my refrigerator. Received a confirmed appointment for the next day. Received email confirming the appointment but to go to order page. Order page stated they couldn't accommodate that date to reschedule. I go to reschedule and the same time frames are available. So I call and of course no human. AI Samantha. She reschedule the appointment for the appointment I already had. I'm still waiting for a tech. Totally unacceptable.

Very Friendly and explained what he was doing to fix the washer. Will ask for him if I call for repairs on anything else.

The technician was good and polite. The company communication is awful. I was sent an email saying a technician would be here between 8:00 and 9:00. He didn't come until 2:30. No updates sent. There is absolutely no way to speak with a human to get updates. There is a urgent need for Sears to rein in their AI and provide real human customer service.

James was friendly, knowledgeable, and very communicative. He got right down to diagnostics, likely causes of the issue, and then realistic repair/replace scenarios. I really trust him. He was excellent.