Appliance Repair reviews in Happy Valley, Oregon

He was late 2.5 hrs after the visit window of 8-12 but I doubt that was his fault. It would be better if I got updates during the morning but I didn’t’t get any. That said, he was professional and got it fixed and helped identify a needed part for a different applicant. I am grateful he knew his stuff.

Benjamin was knowledgeable, friendly, and pleasant. He was also helpful in decision making. We have Choice Home Warranty so there were some extra hoops to jump through, he was also patient with that process. Which I REALLY appreciated!

The service technicians were timely and polite. Ordered parts as needed. We were able to adjust installation dates as parts arrived. Technicians did a great job working in tight quarters without issue.

Technician was prompt, clear about what was needed. Ordered part (arrived next day via UPS) while here for diagnostics, then was back to install right on time. Whole thing resolved within 3 business days. Pretty slick for a 23 year old dishwasher.

The cost was probably half of what a new unit would run. Prices for automotive/appliance repair always seem painful, so am not counting that in the evaluation... it is what it is.

Benjamin R replaced our water filter housing. He was on time, he was polite, and efficient. He kept the area clean. And bonus - he dusted the top of my refrigerator

My technician who repaired by dishwasher was great! He was on time and communicated well what the issues was, how much it would cost and what the repair would look like. He came out initially March 3 to perform the diagnostic. He ordered the part the same day while still at the house. I paid IN FULL at the time the part was ordered and the return trip for repair was scheduled, the following day March 4 8a-12p. I was contacted at 10a on March 4 that there was an issue with the part arriving and we needed to reschedule. Next available appointment was March 7 8a - 12p, so I reluctantly rescheduled. I received a cancelation TEXT at 10:46am stating there was an issue and I would need to reschedule. I tried for HOURS to reach a live person to talk to. Every number I called (and I tried about a dozen different #'s I found on-line) was automated. I was getting texts every time I tried calling and entering my information. I was finally able to get a live person, they apologized, and said they would escalate my concern and I would get a call back. By mid-afternoon, I reluctantly rescheduled AGAIN, not wanting to miss out on an available appointment Monday 3/10. Repair was completed this morning, thankfully. Again, to re-iterate, my technician was GREAT! The Customer Service provided by Sears Home Service was TERRIBLE!!

Dale was great, he actually looked at the machine and found a sock that was jamming to tub from rotating. The parts that were ordered by the initial technician will be returned for a credit!

The technician had great communication on when he was going to arrive when he did be diagnosed the issue fairly fast and had great knowledge of the problem.

Sears appt. originally quoted a service call fee of $129.00 to which I declined. Then told they could and would drop it to $99.00. Tech showed, didn't even check out problem and said, "you need a new value, which will cost you something like $469.00." Told the tech that the cost was ridiculous, we'd pay $99.00 fee quoted, at which time he said it's $129.00. I told him to leave my home (over cell phone), before I called Police. He said, "you just don't want to pay" AND he forged names to our documents. One he forged was my name, and I wasn't ever near the house! Bad service, lies, bad attitude, forgery and combative. Don't call Sears for anything!

Han was great.
But I had used a $25 off coupon bring the price for the service cal to $104, which was confirmed to me on the Internet when I schedule the appointment. But that discount did not appear on Han’s app when he charged me at the end of the service. And he stated he was unable to reverse this and I could not edit the cost. I was forced to pay the full price of $129 and I’m hoping you’ll reverse this automatically when you read this review. Thank you.

They missed the first 2 scheduled appointments but when they did show up , the repairman was very friendly and efficient and fixed the problem very quickly.

I would give this 0 stars if possible. Instead of fixing the ice maker, now our water dispenser doesn’t work. The tech didn’t even have the right tools to fix the problem. They’re set up to fail, and they’re not allowed to give me their manager’s number. Does Sears even read these reviews? Are you serious when you say to call the 1-800 number? I’ve tried calling over a dozen times and can’t reach a human. Everything has been outsourced to AI.

I canceled the warranty, and they charged me over $200 for the remainder of the contract plus a $25 fee! This is ludicrous. I’ve honestly never experienced such horrible and unethical customer service.

He didn't replace the broken part just use screws and washer to resource the vent hood. Very unhappy and will not ever recommend you guys

Arrived early and was very careful with everything. I appreciated his evaluation of my washer. It was not repaired as the outer drum was cracked and would cost more to repair than to buy a new washer.

This was the worst service ever.
1) they only provided an 8 hour service window until the day of the service. We couldn't plan our day until the tech called us.
2) we received over 10 confirmation texts until the "AI" figured out we really did want that day!
3) The schedule showed the tech would arrive between 4-5pm, but he called and told us it would be around 11AM. What?
4) the technician arrived but had no idea what he was supposed to be repairing (a Whirlpool sealed unit). The warranty group I was working through claimed they gave all the information to Sears.
5) as a result he didn't have the part.
6) but he claimed the part was under warranty by Whirlpool and so he wouldn't have been able to repair it in any event without violating the warranty.
7) But, a call into Whirlpool indicated that in fact that part was not in warranty.
So, in short, I will not use Sears Appliance Repair ever, if I can find any way to avoid it.

Sears used to have great service but not anymore. My fridge quit being cold but the freezer was still working. When I made the appointment they asked for the model number saying that the repair would be faster because they could have parts ready. The technician arrived the next day to diagnose and asked me for the model number so he could order and clearly didn’t have it and told me I had to wait 5 days for the parts to arrive. After 5 long days of living out of my camping cooler another technician arrived and completed the repair but told me that the previous technician should have had me unplug my fridge and because he didn’t the components froze over and now I would have to leave it unplugged for 3 days to defrost. So total of 8 days without a refrigerator. I’m sure any other company could have had it done in a day but I felt locked in because I had signed up for their warranty program already. Also you have to sign a form saying they aren’t responsible for floor damage or they won’t do the repairs which is horrible because then they don’t have to take responsibility for damage they cause and they don’t tell you upfront. I have brand new floors put in 3 months prior and that made me really nervous. Also they only use AI to schedule appointments so if you’re unhappy you don’t have any real people to talk to. Sears really needs to get their stuff together if they want to keep clients - just terrible service. Save yourself a headache and call someone else

Once we had all the right parts, Taylor got my dryer running and doublie-checked its performance.

Pat was knowledgeable, friendly, knew exactly how to free our garbage disposal clog in double quick time.

Pricing was clear. Easy to schedule and view appointments. Both technicians were courteous and clear about what they were present to do. First gave estimate and ordered parts. Second fixed the microwave.

James was great, however, I don't think it should have taken 2 weeks to get my dryer fixed.

I would give you zero Stars if I could and I'm going to post this on my girlfriend's social media If you don't respond and make this right. She has nearly 550,000 followers. I set up this appointment a week ago. You messaged me at 4:32 this morning saying that the technician would be to my house between 9:08 and 10:01 a.m. He then called me not once but twice to confirm he was on his way. I have screenshots of all of this. I thus came home from the office and waited. I have a screenshot showing that at 9:38 it still showed he was scheduled to arrive at 9:31 then just after 10:00. Suddenly the screens disappeared and I said and it said that I had an appointment between 8:00 a.m. and 5:00 p.m. then I called and spent nearly an hour and 10 minutes on the phone. Finally getting to a human who told me that you were on your way but delayed and would be to my house between 2:00 and 4:00 p.m. so I continued to wait and I cannot work remotely. So I skipped a day of work which cost me A day's wages then around 3:00 p.m. I received a notice saying that you had assigned the work to another vendor and they would be in touch with me within 24 hours. Is this a joke? No one showed up. The other vendor said they might be able to come next week when I finally did get their contact information and you cost me over $1,000 because I missed a day of work I'm disgusted