Reviews of local pros in Scio, Oregon

Chris was great! This company did an install for me a few years back and I was very satisfied with the service. Today I had them do routine maintenance and it was everything that I would expect from these guys. He even gave me some tips on how to help ensure the function of my air system for when they aren’t there. From the staff of the phone to the service tech Chris, these folks are friendly and professional. As long as they are available I won’t use another company.

We had the pleasure of having Blake and Sinjen out to Install a brand new heat pump system and ducking work underneath our house. They were very respectful While working at our house. They were both very good with my dogs and I really appreciated that. They cleaned up their messes each day. The boys both worked very well together and communicated between each other very well. I would definitely recommend this crew To work on any of my family or friends's' homes. I truly appreciate it all their hard work.Answering all my questions and just overall being good people!!! Thank you both so much. CASSIE CLARK

The staff at Best Heating was great to work with through the entire process of getting our new furnace and heat pump. When Chuck and Juan came to our house, they were both very professional. Chuck took the time to fully explain our new system to us and made sure we knew how to operate the system and what to expect. We would highly recommend Best Heating to anyone looking for a new heating or cooling system.

I've never written a review before...but felt the need to for Best. After getting visits from two competitors (one recommendation and one Home Depot installer) I was struggling to make a decision between Brand, Installer and system type. I decided to call Best for a third opinion, and had the good fortune of Kirby showing up to talk about my needs. Kirby provided a lot of information, and put up with a lot of questions.....without rolling his eyes at my ignorance. I recieved a proposal with the various options I was considering the next day. I had a few follow up questions, and pulled the trigger on the package I wanted.

To be clear, my decision was based on my experience with Kirby. I knew that Best was determined to sell me the system I needed, rather that the system they could sell me.

After scheduling, I was furthur impressed with the installation. Email and text reminders....email and text notification that my technician was on their way, with a description of their experience included.

Chuck, Jose and crew (I am so sorry I forgot the name of the tall guy on day one!) were on time, professional and delivered beyond my expectations.

If you are considering Best.....I strongly encourage you to make them your choice!

Tim - Jefferson, OR

I called Best heating & cooling because our gas fireplace wasn’t turning on from the switch, they had a technician out the very next day! Hunter came out and got our fireplace back on. We realized that a couple of our wall units weren’t working either. He was so nice and checked them out for me even though he had already completed the job he came out to do. He quickly got all 3 back on and working! He worked quickly and was very nice. I highly recommend this place!

We contacted Best Heating to inquire about installing an air conditioner and new furnace system in our home. Kirby came out and looked over our existing system and came up with three options that would meet our needs. He was very professional and happy to listen to our questions and definitely knew his business! Thank you Kirby so very much for taking the time to come out, free of charge I might add, and listen to our concerns and questions. VERY polite and helpful! After talking over the options we contacted them and set up an installation time. The ladies in the office were very helpful and kind, guiding us through the process….thanks ladies! On installation day, Blake and his team were on time and ready to go! Talk about professional, these guy’s were fantastic! They got right to work after Blake went through the process with us and they definitely knew their profession. They were polite, understanding and very informative. They worked continually to get the job completed in a timely manner. They didn’t even stop for breaks or lunch!! After completing their work, Blake went over how to operate the new system’s features on the control unit to where we were comfortable with the system. We can not say enough about their dedication to their work, from Kirby, the ladies in the office and to Blake and his crew, THANK YOU ALL for a great experience in getting us a new system to stay comfortable throughout the year!! We HIGHLY RECOMMEND Best Heating and Cooling for any of your heating and cooling needs, you will not be disappointed!!!

Allen and Renee

They offer excellent customer service. They take time to assure understanding of systems & are always available to answer questions and follow-thru are direct for entire = no 'middle' person or delays getting back. For heat pump systems = a wise choice.

I had my heat pump go out and called Best and am very glad I did. I weighed my options on repairing the old heat pump or replacing it with a new one. After I had Best come out for a quote, I thought I might as well check with two other Heating and Cooling companies give me a quote as well. Besides being way more expensive quotes from the other outfits they tried pushing a new furnace that I didn't need. Best Heating and Cooling never pushed anything on me that I didn't want or need. They gave me a fair price for both repairing or replacing my old unit . The employees that came out were very professional and answered all my questions. They made sure exactly where I wanted my unit and lines ran. The two employees that installed my unit were two of the best and polite workers that I have ever do work on my house. I highly recommend calling them for Heating and Cooling service or installation.

Jason M

Exceptional customer service. We called with a heater issue in the middle of a cold snap, expecting a wait of a few days for a technician to be able to come out, but Best had one there within 2 hours. He gave excellent service, came up with a temporary fix while the part we needed was being ordered, and explained things well. I highly recommend this company.

Hunter and Sinjen did a very professional job installing my new furnace. They were very friendly. They did a wonderful job cleaning up. They also set my new thermostat for me. The heat is wonderful.

Best Heating & Cooling is for sure the Best! Technician Justin, and Blake and sorry I didn't remember Blakes co workers name, they all were fast to respond, and not one wrong thing, installed new heater unit which works outstanding with no issues. They showed up on times and no breaks till the job was done, OUTSTANDING!

This company is top notch! The office lady was so quick and easy to work with! Ken was amazing he came out and not only fixed our problem but went above and beyond to get our ac unit and our other units clean and set up. He even found something that would’ve been a bigger issue and ordered a part for us to fix for us at a later date! We will be using this company for years to come! ⭐️

To begin the process of replacing my HVAC system, I got 3 estimates, I appreciated Kirby from Best discussing my options and not hard selling me like one of the other companies I dealt with. Ultimately I went with Best because they were so far under the other 2 bids (all 3 bids were for comprable top brands). Then they had equipment in stock and were able to install within 2 weeks. Installers did a great job, clean and explained system use before they left.

Highly recommend Best. Thanks Best.

Absolutely AWESOME company! We had our units installed today and it was incredible to watch them work. Huge attention to detail! We will be sticking with BEST from here on out. Thank you so much to ALL of you.

We have been using Best Heating & Cooling since the summer of 2023 when we wanted our heating and cooling system serviced. Contacted the company and had our system serviced.

The employees were quick and knowledgeable finishing the job in timely manner. The guys impressed me with their abilities that they know handle all our heating and cooling issues. This includes annual servicing of the heating and cooling system for the house, pool room, and pool heater,

Great job

on time, worked and explained things great! will recommend them to everyone.

I've had a relationship with Best Heating & Cooling for 15+ years. They have always gone above and beyond(scheduling, repairs and customer service)! Our family couldn't be with a better company!! THANK YOU- Scariano's

Top notch. Have (I will be changing to Best) a maintenance contract with another Carrier dealer. Inducer motor went bad and was still under warranty. They wanted to charge me for the part and said they didn't do warranty work and I got an estimate that was very high (I know a fair bit about heating systems and the time needed to change an inducer motor. In addition to charging me for a part under warranty!) So I called another dealer. They refused to order the part until they had their own tech come out and charge me 150 bucks to diagnose the problem. I explained I had already had the problem diagnosed by another Carrier dealer. Too Bad. It will still cost you 150 bucks and it will take 2 trips.150 to diagnose and "whatever" to repair. So I called Best. They ordered the motor right away, came out the day the part arrived (2 days later) and charged me less than half the estimate I received from the other dealer. If you live in the Salem area, YOU CANNOT DO BETTER than these folks.

5 stars, for sure. I called these guys about a year ago when our AC was leaking and my wife was pregnant at the house. Her comfort was of utmost importance. Their tech came out and got it all figured out (and with a printable coupon that I have no shame printing and using off their website), for a pretty reasonable cost.

Fast forward to last week. Our baby is now in the world and healthy, and it's getting hot outside. One morning our AC and air was just off....nothing working. I did what I could with my very limited knowledge and changed a fuse in the unit, which immediately blew again (haha...dangit!). Their tech came out to look at it and couldn't quite figure it out. We paid for the appt, which they said would go towards next appt. I was hoping they would honor their word....and they did! Today's appt, they got it all figured out in record time their tech said that this appt was on them 🥲 (which having a baby around and with everything so expensive, this was without a doubt an answer to prayer too).

I will, without a doubt, be using them again in the future. I live in South Salem but love these guys and they are and will be my go-to for the next many years. Thanks Best Heating! You truly are the best and I appreciate everyone in the office from Danielle and Andi (Andy?) Whom I spoke with a few times, to the techs that have come out to service our home. I am now sitting in my home with my baby and wife in cool air 😎 Thank you all so much!

I recently had them replace my furnace and install air conditioning. They did a great job. I would highly recommend them to anyone.

Working with Best was great! We left a voicemail over the weekend about a broken furnace (on the coldest weekend of the year) and got a call back before 8 am on Monday with a service appt for the next day, and they were able to do a new install for us two days later. Chris, the estimator that came out, was very knowledgeable and friendly. He gave us four different quotes with different options. We did not feel he was trying to upsell us on anything we didn't need. Blake and SinJen came out to install our new furnace and AC unit, and they were both very friendly and efficient. They finished everything by the mid-afternoon. They made everything look nice and tidy and cleaned up after themselves. We will recommend Best to anyone we know who is in need of HVAC services and are looking forward to using them again in the future (hopefully not anytime soon). Thank you, guys!