Reviews of local pros in Springfield, Oregon

Employees were very friendly. They were asked to be carefull with our antics, and they were great. The time they were here was reasonable as they worked efficiently together as a team.

Edwin was very professional and courteous. He did an excellent job and was very competent. We would like to have him come again next year.

Danny Landreth did an excellent job with our annual maintenance. He was courteous, professional and thorough. We will be requesting him for our future maintenance and service.

Zack did a great job cleaning and restarting my gas fireplace so it’s ready for winter, He explained all the work he performed and showed me how to adjust the blower fan. A good value for the time spent.

So pleased with the whole process. From going to the showroom, all the information about the gas insert, how the removal and new install works. The person that came to do the measurements and the estimate, Jeff, was very informative and respectful. He answered all my question before I even asked. Very professional. The installers, Luis and Shane, were were right on time. Great teamwork. Very pleased with my choice. Highly recommend.

Danny the technician was very polite and helpful answering all my questions about my HVAC system. He did not push any other services on me but offered the necessary maintenance fixes needed. Been using Marshall’s since I purchased my home and they have never disappointed.

Zach fixed my fireplace today. He was very professional, knew what he was doing, and answered all my questions. I really appreciated how thorough he was in checking out the unit. Thank you Marshalls!

Very professional and clean. Helped me with my gas fireplace, and explained how to prevent the issue I had experienced. Also helped me request information about a new system.

Edwin did a fantastic job. He was very courteous and gave us useful information on how to take care of our fireplace.

Heat at last! Everybody at Marshall's was very kind from the salesperson to the people in the office and the installation team. I appreciate their reasonable prices and knowledge. Thank you!

Patrick did a great job cleaning my glass fireplace. He was professional and friendly toward my puppies. Thank you Patrick!

My appointment although scheduled in March started out with a few bumps, but Kevin was great to help smooth it over and Jake and Ripley were excellent in the execution of all the major projects that were handled within one day. They were most pleasant And efficient and great to work with from 8:30 to 4:30 and a day filled with different challenges. I thank you very much for the continued good relationship with Marshalls and our needs.

From the very first contact with sales to the final install the whole process was seamless. I’m a very detailed oriented person and the Marshals staff was very helpful and patient . We couldn’t be happier with the product and installation. The end result speaks for itself..

I wish I knew his name, but our service tech was very professional, very knowledgeable and repaired and cleaned our fireplace with expertise. If needed, I would use Marshalls again.

Marshall’s has the best customer service! Got back from a ten day vacation to our a/c not working. Called and left a message on Saturday afternoon of Labor Day weekend and received a call back from Truman within an hour. He let me know his availability and pricing options for a weekend or weekday service call. We decided to go with the weekend service call, and Truman was able to come the next day, even arriving earlier than anticipated. He identified the problem and made the repair within an hour. Truman was very responsive, professional, and demonstrated great repair and customer service skills. So glad we are Marshall’s customers! Thanks Truman for keeping us cool!

WOW! I am SO glad that I called you guys for a second opinion! Edwin did a GREAT job checking the furnace and locating the REAL source of the problem, that the first company never even considered.
I am SO grateful to you Edwin!!
Save yourself the trouble and Don't go with any other company but Marshall's.
And ask for Edwin, he's a really knowledgeable and great person to talk with. Thank You again!

Great experience from start to finish. Excellent customer service from office staff; Harold when he gave me an estimate and assistance through the process; followed by Quade and Cade (not sure of spelling) and their friendly, professional and knowledgeable on-site team. Beautiful, professional install. You guys are awesome! Thank you!

Technicians Zack and Jason arrived on time. They were both professional and friendly, clear in explaining the issues, and quick in resolving the problems. Prices were as quoted. Marshall's is lucky to have them.
Thank you.

Delighted with Marshall’s service this week! Patrick and Richard went above and beyond to help us identify a problem that turned out to not be connected to our HVAC. They were a great team of professionals who communicated extremely well and even seemed to like and respect each other under any circumstances!! 😀 We’ve done business with Marshall’s for many years and plan to do so for many more years to come.

I recently contacted Marshall’s Specialty Services to get an estimate for a complete water heater replacement at my grandparents’ home, as their current unit has failed. When I first called, I was informed that they only have one person who handles bids, so I needed to wait until that person was available to speak with them directly.

Once I was finally able to connect, I learned that the soonest they could schedule someone to come out just for the estimate was between a week and a half to two weeks. After that, the actual installation would need to be scheduled for an additional, later date.

While I would have loved to give them the business, as I prefer supporting local companies, this timeline simply isn’t practical when dealing with an elderly household that currently has no hot water. It’s understandable that companies get booked out, but it was disappointing that the response time for something as essential as hot water replacement was so far out.

Jake did a great job and. Offered some good ideas for maximizing our system. He was friendly and professional and a good rep for your company. I hope we get Jake again.