HVAC reviews in Sutherlin, Oregon

Exceptional & professional service experience to remember 😀
I used Barnes Heating & cooling recently to get my AC fixed. During the initial repair visit it didn't get fixed, but The owner was so concerned about customer satisfaction that the technician came even on his day off to ensure we had the the AC working on a hot weekend ... this is over & beyond customer service I give them a 5* rating & highly recommend Barnes Heating & Cooling to anyone who wants a reliable , trustworthy and a cost reasonable AC repair outfit in the Portland area..

Installed a unit at our home and they don’t stand by their work, passing all costs onto the customer. This must be part of their business model. They claim “unmatched warranty on parts and labor” but that’s not true when the unit has issues within a year from install and they are called for help. I am not an expert on HVAC systems so I reached out to another company in the area that found the leak, fixed the leak, and we’ve had no problems since. Exhaust all options in the area before choosing this company’s business.

Highly recommend this business! My system installed in 1994 stopped working, Bruce came out and went above and beyond to help me. A stopgap fix was made to provide cooling while a new system was ordered. His techs who installed the new system were professional and informative. I would recommend him to anyone needing repair or replacement.

Barnes Heating and Cooling's price was very competitive, there service was on time and the scope of work was finished ahead of schedule.
We had our system installed in August of 2020, and their follow through and attention to detail we excellent!
I strongly recommend them for your HVAC needs!

Installation was just completed on my new ductless heating/cooling system. The 2 installers were VERY professional, very clean & NO mess in my house. Completely explained all operation of the unit & remote. I HIGHLY RECOMMEND Barnes Heating & Cooling. I am one VERY happy customer. 🙂

Good communication, professional, good follow-up. Service and installation was great. We have done business with Barnes Heating for a few years. We purchased a gas fireplace from them and had it installed a few years ago. We just purchased a new air conditioner and furnace. Very pleased.

This is a new house for us. Heating and Cooling system has Barnes name on it. Having trouble with the cooling system but they can't help because their booked up, so I tried to get some history info on the system such as the age. Was told they don't have any info. None?? Because it seemed odd, I cordially tried to question it further to make sure the woman understood that all I wanted was the age of the system. I was told I had an attitude and that she was hanging up. Very strange way to communicate with a customer.

They put in a new heat pump system and removed the old one. They showed up on time, got the job done efficiently with a very clean and neat installation. We had excellent service and are confident in the system we purchased. This had all the earmarks of a complicated task that they made into a good experience through their great employees. We were so glad we called them and recommend them highly.

Called to get the furnace repaired. They were here in less than 48 hours. John was polite, professional, and had my heat working faster than you could complain that you were "cold" :) I will use them again in the future. The price was more than reasonable. Thank you Bruce & John.

Bruce Cortes just happened to hear a voicemail I left on his business phone after hours today and came to my house to fix my air conditioner at 8:20pm tonight—only three hours after I left the phone message AND after working all day in 100+ degree heat. Who does that??? Only someone who is a business owner with a heart of absolute gold and a work ethic that is beyond stellar!!! My 83 degree house is now cooling down all thanks to Bruce Cortes going way over and above the call of what any business owner could be asked to do. He replaced our heat pump two winters ago and did much the same with service—squeezed our job in on short notice with his already full schedule. Bruce Cortes is a hard working, knowledgeable, efficient, caring and honest owner of a company that I would highly recommend you use for your next heating and/or cooling job—Barnes Heating and Cooling is BEYOND compare!!!

We are extremely pleased with our experience with Barnes Heating and Cooling. We needed a new heating and cooling system to replace our old system. We called Barnes Heating and Cooling who were professional, courteous, and helpful, from the start to the finish of the job. The installation was quick and our heating/cooling unit works great. Many thanks to the installers for great work!!

Don't expect a call back from this company. Be prepared to do all of the follow up calls etc on your own. I was supposed to get a call within 2 days after the Service Tech was here for information on parts. After 3 days of waiting, I had to call them and tell them what the Service Tech said/did etc. I was told that someone will call me with an estimate on a new install. It's been 4 weeks and I'm still waiting for the call. I obviously went with another company, who installed a new AC unit within a week. They were prompt, professional, courteous & returned calls.
Poor customer service cost this company a new install job.

Called and needed a estimate on a new heating system (furnace, pump, ect) and talked to a lady that said she would have one of her guys call me and schedule. 2 weeks later after no call i called them again. Got the same thing as they wanted to take down my number again. Told them I would go with someone else as im not waiting again just to be blown off. Pretty bad when you cant even get a estimate out of them.

I get it. Heating/cooling places are busy in the summer. But not to even get a call back on a potential $10k+ sale says something about their credibility. Guess its a good thing as its a sign of how they do business.

Our furnace quit working on Monday November 24. We called Barnes and they were really busy but she said they would get someone as soon as possible. Tuesday afternoon she called and said a service man would be able to come later that day. He came and figured out what the problem was and determined the part was under warranty. He said it would have to be ordered and probably would not be here until next week. This afternoon
Wednesday November 26, he came and said the part had arrived and installed it. We now have heat!!!! Happy Thanksgiving to us. We are very appreciative. He said we would be billed.