Constraction reviews in Irwin, Pennsylvania

I am extremely disappointed and saddened by their lack of support. They let us down when their support was really needed.
Due to a family emergency, we had to leave town unexpectedly, and I was ASSURED that our pool would be taken care of. I was told someone would be here to ‘balance’ it, make sure the filter and skimmer were clear of debris and I was assured that I had nothing to worry about. The pool will be taken care of. It was not!!! Someone was here the day after we left. He did nothing. They never came back. When we got home, the skimmer was clogged. The filter was filthy and the pressure gauge was broken. The pool has 0 zero chlorine and it is not balanced. They have my phone and I told them to call/text me if they had any problems or couldn’t come out. I heard nothing. They also have access to my water guru so if they checked it, they could see there was a problem. The funny thing is, if they done the job they said they would, I was considering having them take care of it weekly. So disappointed and needed to provide this information for others. Credible Pools was not so credible for me.

I am not someone that often takes the time to write reviews, but my experience with Credible Pools and Spas has been extraordinary and I wanted to share.

Our pool heater was less than two years old, and the place that we bought it from does not do service calls so they referred me to the manufacturer. They gave me four numbers of places that service our particular heater, one of which was not in service, one of which didn’t come to Allison Park, and one of which only did commercial properties. I was extremely frustrated by the time I contacted Credible Pools and Spas…..until Heather, the little ray of sunshine, answered the phone. I immediately felt myself relax, and told her what I had experienced and she said “we’ll take care of you.” And they did. She sent Bobby the technician within DAYS and he fixed my heater immediately. He was pleasant and courteous, and clearly knew exactly what he was doing. Overall, my experience with these folks has been remarkable…if I could give them more than five stars I would. I highly recommend Credible Pools and Spas, and will use them again without hesitation!!!!

Huge thank you to the incredible team at Credible Pool and Spa—Heather, Todd, Clay, and Alivia—for going above and beyond!

When my pool robot stopped working, I expected the usual: a quick glance and a “you’ll need a new one.” But not with this crew. They truly tried EVERYTHING they could to get it back up and running. They were kind, honest, and incredibly patient through the whole process.

Heather and Alivia kept me in the loop, Todd and Clay got hands-on with troubleshooting, and they all made sure everything stayed on track with a smile. I felt like they cared as much about my pool as I do!

This kind of service is rare—and I’m so grateful. If you’re looking for a pool company that actually shows up and gives their all, you won’t find better than this team.

My husband and I were referred to Credible Pools by Pentair to repair our pool heater. At first everyone was incredibly accommodating and helpful. They sent their HVAC guy to help us out. The process turned into all wrong parts ordered on our warranty's dime, no updates about the heater from either the HVAC tech or Credible Pools (April-August), and no working heater all summer. We went with a different company and it was resolved within the week. We were very disappointed with the professionalism and lack of commitment by Credible Pools.

We can not be more impressed with our dealings with Credible Pools!
We have an in the ground pool that got some horrible funk - solid green water - that was resistant to huge amounts of shock and other chemicals. Three pool companies
told us the only “fix” was to drain 1/3 of water after summer (to avoid ruining the liner during hot days).
Fortunately, someone suggested we give Credible Pools a call. After taking our water sample to Jason- the pool water guru- we were using the pool within the week!!!
His knowledge and competency are unbelievable. And he explains everything very thoroughly- instructions were amazingly specific- no guessing games!!
HIGHLY recommend Credible Pools!!

Jason and his crew are awesome. Helped us with an issue with our pool after testing our water last spring and we have had no issues since. Jason is knowledgeable and very pleasant - he goes above and beyond to make sure you are happy and that your pool shows it.

Discovering the professionals at Credible Pool & Spa is the best thing that’s happened to our summers! Spectacular service, incredibly responsive, and our water has never looked better! They take the time to explain any needed chemicals and dosages and they follow up to make sure everything works. We had a heater kick the bucket after 10 years, right before a big party. They came to the rescue with the perfect new heater and installed it within 48 hours. We can’t thank them enough for giving us such peace of mind. We have a pool and spa company we can trust and who made us happy we have a pool again!!

My pool water turned a highlighter green color and nothing I did worked to change it back. I went and saw Heather and Clay at Credible Pools and they got my pool back to normal within a week. I would highly recommend going to see them! They were very friendly and personable! They spent time with us and walked us through everything we needed to do.

Amazing company and friendly employees. Very easy to keep in contact with and were always prompt on returning calls and text messages. Great work!

Mr Jacko does top quality work.
He’s a real perfectionist!!!!