Home Services reviews in Philadelphia, Pennsylvania

They installed right away and our lights look amazing! So happy.

fast,friendly service--Jimdin was knowledgable and willing to work with my budget to get my holiday lights!

Brite Nites did a fantastic job with my outdoor lights! They exceeded my expectations.

Great experience. Very quick to respond. Did exactly what we wanted. Will definitely use them again next year

Malcolm was incredibly kind & professional. Would highly recommend him & Brite Nites!

If you are looking for a way to get into the Christmas spirit this is definitely the place. Amazing design, timely customer service, and a great addition to Christmas for any family.

Nate was very helpful in helping us build out a quote. Very polite and professional.

These people are as professional as it gets. If you’re looking for good, honest people and a light job that with have jaws hanging and eyes sparkling, look no further. Absolutely stunning work done by incredible people!

Christian was great came designed everything on site with our input very professional extremely helpful with suggestions great all around experience.

The designer Cristian was very knowledgeable and helpful! The proffessinalsm was A class!! Highly recommended!!

Nice and simple walk thru of my options. The rep Christian was very pleasant and made me at ease. Even gave a 20% discount!

The design Consultation was on point and the build out was seamless. The feedback from the neighborhood was overwhelming and smiles all around. Thank you for doing an amazing job!

Nate was AMAZING! He was very patient and helped explain the whole process. Very excited about working with Brite Nites.

HORRIBLE! HORRIBLE! HORRIBLE!
Signed a contract for light install on 11/20 with GUARANTEED Install no later than 12/3. Christy Weaver the salesperson even said we would most likely have them by that weekend as she was headed to next city and install crew was on its way into our town. After repeated attempts to get in touch with them i received a text today (12/3) that based on this, and based on that, and yada yada yada they were running late. Getting full refund and going with a reputable, customer centric company instead. They are WAY overpriced as well. Only went with them based on the guaranteed install date! Take your business elsewhere!

Really standout experience. Lights were laid out against the roofline of our house and main trees in front for a great look. We appreciated our friends and neighbors commenting on our Christmas look. Installers were diligent and our electrical load (aka Clark W Griswold) problem was solved successfully and quickly. Looking forward to our Christmas Day pictures with all the wonderful lights.

Very easy to schedule. Confirmed by text the day before. Showed up on time. Took the time to explain the options. Very professional and efficient. Nate was very personable. Would highly recommend.

I get it.... Covid... BUT

Clearly nothing is untouched by the current pandemic so a degree of understanding is warranted, however the promised 5-star customer service touted on the website fell well short

Similar to other postings. a proffered timeline spanning approximately 7-8 business days was 'guaranteed' at contract signing (more on the signing in a moment). When that timeline eclipsed without installation it took outreach to the company to get an update, the company did not initiate communication. They were definitely responsive to the messaging over the course of half a day between their customer relations department and operations team and very apologetic throughout. With quarantines and Covid restrictions it was understandable. They offered a refund versus continuing with a new latest install date, and I quote, "we can promise this updated schedule date is committed". That date then came and went with no installation and again no company outreach when they knew they were missing another install date. At that point I had to reach out again myself and simply requested a refund as there was no longer any faith in an actual timeline of delivery. The refund was promptly issued.

They get two stars for prompt responses to customer directed inquiries and rapid issuance of refund, but they fall far short of the expectations of normal business relations of the need to initiate communication when you aren't going to be able to hold up your part of the bargain (especially if it's happening twice to the same customer). It seems like they are a rapidly growing company and maybe the benefit of the doubt is they are stretched too thin in customer relations/operational management to handle anything other than a smooth install season where by comparison a broad impact event like Covid has rendered them ineffective at actively managing their accounts.

Final point relative to signing... it was by no means a high pressure sales event but if you intend to get comparison prices from other outfits, its probably easier to do so in advance of your 'designer consult' with Brite Nites which turns into the on the spot 'slots are filling up so you really want to make a decision right now' sales tactic.

hopefully growth strategy in the future incorporates some additional redundancy of capacity to maintain that 5 star service guarantee... that or it really should be pulled down from the website.

TW

I was so impressed with the designer, Nate. Prompt, courteous and answered all my questions. We used Brite Nites last year and are excited to see the new design this Christmas.

It’s great to have found a resource for holiday lighting that is professionally installed (and taken down). The tree lights look beautiful and tasteful, and the pathway lighting adds a special sparkle to our front walk. The team was highly responsive and fit us in last minute. Next year I’ll call earlier to take advantage of their wreath and garland offering.

These guys are really good. They string their lights with good density, so you get a nice effect. They are also quite attentive. One of my trees didn’t turn on one night last week I texted them and they came out 2 hours later and fixed it. They are also on the ball getting you scheduled so you don’t have to stress about it as Thanksgiving approaches. I will keep using them for sure.

Brite Nites has been excellent communicating and efficient with everything including doing everything in the manner they said they would. We look forward to utilizing their beautiful decoration/lighting services for many years!