All reviews for Advanced Drains And Underground Solutions

The experience with Advanced Drains and Plumbing Repairs was disappointing! The first technician wrongly diagnosed the problem as leak in the draining pipe in the kitchen sink, asked us to wait over the weekend till he gets the parts while the leak in the basement continued. Monday when drywall was opened to change the pipe, it was realized it was not leaking. So a second diagnosis was that toilet on second floor was leaking and they reinstalled it, however in the morning it we noted another puddle of water in basement. We were told that they will come that day but later asked to wait till next day (see what happens overnight). Ofcourse this did not change the outcome and now a new area of the ceiling in finished basement showed water damage. We were told they will come that afternoon but later they said they have a big job happening and everyone is busy, so another day passed with more water damage. When finally an experienced plumber showed up, they found a leaking water pipe in the kitchen, however this took several drywall openings being made in the first floor dining room and kitchen and first floor linen closet. If this leak would have been diagnosed on day one it would have avoided all the damage to drywalls, and inconvenience. Rather than being accommodating and recognizing their failure in locating the leak company has charged an extra $450 as access fee! Thoroughly disappointed!!

Short version: Save your money and your time and go with someone who just fixes the problem the first time around.

Long version: Why 1 star? Well, we had a clogged main (bathtub & toilets backing up and overflowing when we flushed). They came out on a Tuesday and rotorooted (is that the word?), charged us over $200 and by Sunday it was clogged again.

When I did reach them on Monday, they said they could come out and do a jet if I wanted for which they would charge over $400. I told them I would like a refund for last Tuesday. They don't do refunds. I then said I would like a solution, not a menu of options for them to charge me more money. They then offered me a diagnostic camera option. Tone deaf, I guess?

This company seems to make money by coming out and offering a cheaper option that they know will fail so you will call them back and they'll charge you even more money.

Also, they say they are open 24/7, but you cannot reach them on the weekends. If you call, all you get is music playing with no option to leave a message.

It would be zero star but it won’t all me. No one showed for the appointment and this office did not bother to communicate anything with me. Took off work for what just so they don’t show! I’ll never work with this company again.

Hired through American Home Shield. Horrible service and prolonged our water heater issue by trying to replace a plastic part instead of replacing the water heater which was clearly failing. Every time their tech came out, our basement was flooded with more water. Would not recommend

DO NOT order from this company unless you know exactly what you need. Read the return policy carefully before making a purchase (I did not). Customer is required to pay return shipping cost and 35% restocking fee. I ordered 4 inch drainage kits when I actually needed 3 inch (my fault). Return shipping cost at UPS Store was $207 vs $13 shipping cost for delivery to my house. Obviously, I chose not to pay the return charge. So, I'm stuck with $496 worth of unusable product. Returns are cost-prohibitive, don't make the same mistake as I did. Seek other companies with more customer-friendly return policies, especially if you are a DIYer

Had a water line replaced, then somehow my sewer pipe was destroyed that was right next to it and they claimed they had no part in it. A little weird that they were the only ones to touch that area and it magically was broken after they worked there. They take no responsibility for it or even attempted to see if it might have been their fault.

Beware if these are the folks that come out if the home warranty company placed the call.
We moved in in February, and the tub was always quick to clog. In September we get a clog we can't resolve, no amount of weaseling or snaking was helping. We looked into it and it was probably due to the outdated drum trap. We asked the warranty folks that the trap be replaced, since the trap was over the living room ceiling and we didn't feel comfortable swapping it ourselves as our first forray into DIY plumbing.
The warranty folks sent these guys, who (instead of listening to partner who is explaining the issue and what we need done) proceeds to air blast down the tub as the very first step. He then tries to snake the drain and water immediately sprays out the pipe somewhere, and then also begins going into the ceiling of the living room. Things go south from there and Guy stands in the growing puddle of water in the living room and doesn't say anything about the water coming through the ceiling. Partner then goes downstairs from shoving towels under the now leaking pipes, to see the mess there. Guy then hides in his van while on a 3 way call with their dispatch who doesn't seem at all sympathetic to why we are upset? She was thoroughly condescending, saying at least the tub isn't clogged anymore. Congrats. You guys fixed it. Now the water is draining into the ceiling instead of not draining at all. Excellent work!
To be explicitly clear, there were no leak issues prior to this point. We literally called the professionals so this exact thing wouldn't happen.
And no, we do not want your crack team to come out in 3 days to do what I am assuming will be an equally careless job tearing out ceiling and replacing the trap and whatever else was broken in the process of attempting this "fix". Plus the guy left a great mess in the bathroom. No drop cloth on the carpet either, just dirty boots.

Called a different company who actually did what we asked and swapped the trap the next day and we haven't had an issue since.

If I could give zero stars I would.
We had a waterline leak (street to house), went through our Home Serve warranty.
Advanced came out, started digging, couldn’t shut off the water. Started digging in a second area to turn off water from street.
Meanwhile, 1st hole filling with water.
Needed to dig trench to reroute water out of hole.
After finally fixing leak, they dumped the same dirt back in the holes, didn’t level, seeded and straw.
The ground was left a hazard.
I had to pay a landscaper to come out and fix due to liability reasons.
Melissa “office manager” was rude & unprofessional when addressing our concerns.
I will be notifying the warranty company of their inferior service.
I anticipate litigation.

RUN, DON’T WALK AWAY FROM THIS COMPANY!