Plumbing reviews across the US

This is a very good place to deliver it's kind of small get in here but the people are nice they got write to me at to unload me my point was it 10 and the started be at 9 o'clock very good place to deliver

Super friendly service even though everyone is stressed out and the lines were crazy. About 3 hours total. Staff is amazing.

They give cheaper price on the phone and when you go there, increase price 10-20 percent depending on customer.be careful.that was on Fm 529 shop.Returns are headache too.

I've been doing business there for years . Great service. They even try to help out homeowners even when it is clearly apparent that they don't have a clue what they want , need or are doing.

Apparently two and four years ago, Texas Plumbing Supply had some customer service issues. There is a new President and two new Directors there now that are 100% customer service oriented. We see our salesman weekly, whether we are ordering material or not. The President takes calls and replies to emails promptly, which I can't say for many large supply houses. Texas Plumbing Supply is growing and expanding into other markets which takes a lot of time, energy and money but once their business model gets some roots, I'm sure the Brenham and Austin markets will see what they are missing from a great locally owned and operated plumbing supply house. Prices are competitive. Phones answered. Problems, if any, resolved promplty. Great supply house and heading in the right direction to be one of the best in Texas. Keep up the good work guys.

Tommy Rice Jr. Vice President. C&B Utilities
Multifamily Residential New Construction Plumber

people who don't respect clients, and rude, attack with bad words, think they're very important supply
I don't recommend to buy on this store.
People put 5 stars they lied , probably they asked to do .....

I needed a 9k watt electric hot water heater super fast for commercial install. These guys had it in stock ready to go. Thank you all sincerely

We are changing pipe in whole house and decided to change valves and faucets in our bathtub and shower. We wanted to install something that controls volume of water and the temperature with one handle, a special feature of Moen brand faucets. Came to Texas Plumbing on Friday afternoon and explained what I want. They carry only Delta Faucet products and as per suggestion from salesman picked up two sets of Delta trims and two Delta valves for two bathrooms. Just to make sure the trim and the valve I just purchase will serve the purpose I called Delta faucets customer service and they explained that they do not have any product that can control the volume of water and the temperature with one handle on the go and the product I just purchased from Texas Plumbing Supply will not do what I want. Unfortunately TPS store was closed by the time I was finished with Delta Faucets Customer service. Following Monday morning I went to return and I was charged 10% restocking fee because of incorrect product suggested to me. The lady in the office simply asked are you returning because you purchased wrong product. I said yes, then she explained are you aware of restocking fee. I told her yes I heard when salesman was talking with other customers but did not tell me I will have to pay restocking fee if I return. My purchase was not bunch of plumbing fittings etc. She arrogantly said you will be charged 10% restocking fee, did not express any willingness to understand my situation. I took my 10% less refund and walked out. I don't think i'll ever go back to Texas Plumbing Supply unless it is something life and death related. Hope before going in that store you are sure what you want to buy otherwise be ready to lose 10% of your payment. 10% of $250 is $25, I work for 2 hours to earn that amount and TPS made that money by simply selling me wrong products in 5 to 10 minutes. Just be careful.

Typical parts warehouse experience:

Rude employees that pretend to think your request for a part is crazy until you explain it to them 4 times.

Not only did they know exactly what I needed, but they were able to give me quick, clear and concise instructions. They handled the crisis with the professionalism and compassion you would expect from true Texans.

I had the worst experience ever with this company. My husband owns his own plumbing company and we planned on spending 500k with these people for parts a few weeks ago. We were walked to the back for a part and over heard one of the owners talking to an employee horribly. I ask the front counter guy why the man was cursing and speaking so rudely, he responded, "Oh that's just Wayne, he is always that way with us." I could never do business with a place that treats its employees that way. I can only imagine how they would treat their customers.

They were OK bought a tube faucet the guy didn't tell me I needed added pieces had to go back a second time was very inconvenient for me. Get home none of it fit will be returning all tomorrow but I must say better than home depot or loes people are nice will go they're again.

Tx Plumbing has whatever you need. I wasted time and gas (3×) going to Home Depot. I came to TX Plumbing and got what I needed in 1 visit, thanks to Julius. Everyone is polite and extremely helpful. It's a clean, 1 stop supply store with great employees. Thanks, I'm sure I'll see you again.

The counter guy showed me 3 different faucet items that I could use, BIG HELP. I chose the item I liked and I bought 2 of them. He got me both of them and at a great price. Awesome customer service.

Place was busy when I went in with all registers being used. So I was sent to the back room where a guy helped me. He knew the 40-year shower parts before I even told him what it was. He guessed that they didn't have the parts I needed, but went to check the stock room anyway. When they didn't have it, he sent me across town to his competitor that did have the parts in stock. I very much appreciate them doing that and saving me from having to order a complete replacement.

Julius over at Texas Plumbing supply has offered me the BEST customer service I have received in a long time. Can’t explain the way he went above and beyond from calling the manufacturer to doing the research to make sure my problem was solved as Lowe’s sold me an incomplete set

I had the best experience with Julius, patient and very helpful. I did know the parts by name I just had a piece of paper from the plumber. Left with all I needed and the best quality. Thanks Julius

They were amazing... In the middle of chaos they were well prepared. They held a lot of stock being able to supply the need of the community. They were well staffed too who were amazing, friendly and super polite. They were joking with the clients and making such a difficult situation a bit better.
Need to say as well that prices were reasonable and cheaper than the big name companies!
I am going to not only go there from this point on but also recommend to anyone who will hear my opinion out.
Thank you and congratulations for such an amazing local business!

Texas Plumbing Supply has helped me multiple times with the plumbing materials I needed to complete a job. The staff is knowledgeable and solution based. Great place and great inventory.

Colin in Brenham was very help and knowledgeable. Great value and Service.

Luis and Austin saved the day. They both went above and beyond. Simple acts of kindness can turn stress around. Thank You.