Reviews of local pros in Middletown, Rhode Island

Always love going there. They are always helpful!

Consistently bad service…Bring your money elsewhere

Excellent. The best part was salespersons know what they are doing and what they are selling.

I purchased an expensive sink for over $800 and when it arrived, I had them open it, because the box was water damaged with big stains and numerous black marks. The box looked like it had been sitting wet for years in a warehouse (they got it from their warehouse in Fall River) and I noticed there was very little padding in the box. The sink had several inches on top where it looked like it had been gouged and pitted with a fork, really deep marks that would never occur even after years of normal use. I told them that would not be acceptable and the young man who had sold it to me said in a very unpleasant tone, that the sink would have lots of scratches in just a few weeks because that is what stainless steel sinks are like! I informed him that no sink I had ever had was marred that badly, not even after 15 years of use, and I wanted a new one. Then I was told they couldn't guarantee that a new one would look any better. I wondered about that because all of their sinks in the showroom look perfect. No matter what I had paid, I expected my new item to be perfect! I had also been told that if I couldn't afford the sink, they could get me a cheaper one! I can afford what I want, thank you very much, and I don't appreciate a business trying to sell me an item that certainly didn't look new, was extremely scratched up on the top and then have an attitude to boot, as if it were somehow my fault that I didn't want to accept a damaged item and how dare I expect it to be perfect! The whole experience was unpleasant and I would recommend avoiding this business. I found a gorgeous 16 gauge Ruvati sink for $340 on-line. The expensive $837 (tax included) couldn't hold a candle to my new Ruvati sink.

BUYER BEWARE! Mark at the counter charged me triple the going price for a pair of 4" slip flanges I needed - $101 for two 4" Sch80 flanges versus $30 on line or $45 at a big box - and I'm a contractor! Tried to charge triple for Sch40 4" pipe. Good thing the other salesperson, Sean, caught him. Nice move, Mark. Laugh's on you - I would have spent a couple grand there. Don't trust these guys. No ethics, and no returns. Matt down the street at S.N.E. gave me a price of $20 ea., with no bs. Go there.

We have been using UG Nason for years. The techs and office workers are all proffessional and helpful. They do a great job I would recommend them.

Prompt, personal scheduling Viktor, a highly skilled technician.
Very glad to recommend

As a general contractor for 30 years I was lucky to have met Luke. From day one until present, he is one sub-contractor I never had to worry about as to equipment, installations, start up and service. Luke and his people are pros.
Frank Prete/ State Adjusting and Construction

UG Nasons provides excellent, expert end-to-end design, installation, maintenance, and repair service. Friendly and personable, give them a call! They're the best.

These guys rock! Absolutely one of the best companies I have worked with for heating and HVAC. The entire team is knowledgeable and very responsive. Staff is great to deal with, very professional, yet personable. They are the ONLY company I trust for this work, I'm customer for life.

My wife and I had an emergency situation with our central air conditioning unit. Luke came out, diagnosed the problem and personally handled the entire process. The technicians that came out were professionals in every aspect. Would not hesitate to use again or recommend.

UG Nasons just installed our Fujitsu tri zone mini split heat pump system.
From Luke's estimate to the completion of the install, my wife and I were happy with every facet of the operation. The crew - Mike, Nick, RJ, and Ray, were extremely courteous and neat. And Brian was excellent in explaining how to use it properly and efficiently. Thank you UG Nasons

We have used UGN for 10 years. That alone says how satisfied we are. They have been consistently easy to schedule, prompt and efficient in their work. Highly recommend them.

My experience was entirely positive. They installed my heating/cooling system 7 years ago and the same staff checks on it and same people in office for many years. All are friendly and safe. I’ve never had a second thought when asking my tenant to leave a key for them to come and check system yearly.

Highly recommend Nasons! Extremely competent and fast. They installed the duct work in my house and have serviced both the AC units and the furnace, including replacing the boiler in one day.

Bar none the most honest, dependable, affordable, friendliest HVAC company on the Island. They will do work anywhere in RI and the surrounding are. This company has been open for over 100 years. It cares about its customers it has a solution for every issue and is great at what the owner likes to call "Valueneering" as many mechanical engineers and architects seem to get paid by the line and make things over complicated and expensive. This company is family owned and operated. And the employees are also treated like family. They hold on to their good help and expect to make quick friends with your serviceman or installer. Most of them grew up in the area and all of them are just down to earth good people. Tell them I sent you and they will know me by my first name alone. And soon you too!

I would very highly recommend UG Nasons. We have had quite a few heating and AC needs with a home we purchased last year. U G Nason has always been very responsive and fairly priced. Kenny has been to our house a few times for emergency issues (once for no heat, and once for a broken EZ trap that was causing a leak). He quickly diagnosed the problems and fixed them. Much appreciated!!

Nasons is a Top Notch company!
Their crew are very experienced and the owners are very honest and knowledgeable. I have used Nasons for all my properties and have always been very happy with all maintenance and installations. I highly recommend this company.

Because of the size, modular construction, and finished basement, installation of an AC system in our home was challenging. This was compounded by the fact we did not want mini splits on our walls. Out of seven proposals from different companies, only Jameson Harding of UG Nasons presented a plan that we had confidence in and also met our needs. Jameson throughly evaluated our home, met with us on multiple occasions and never pressured us to reach a decision His patience, knowledge, and commitment to over seeing our installation made our choice easy. The installation crew was pleasant, conscientious, and easy to have in our home. We are thrilled with the results and fortunate to have made such a good decision.

We feel good about supporting this local small business and Jameson and the crew from UG Nasons were outstanding. ,
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I had a leak in my ceiling from what Nasons said was an under sized drip pan paired with a clog. They removed the clog and said I could continue using the ac with no problems. When the leak started again I called back and they had no idea who I was. I explained my situation, again, and they schedule someone to come measure for the new pan. That appointment was never kept. I called again and they said the only person who could come take measurements was on vacation. Another month goes by and I call again. Apparently they had the measurements but thought I had a different issue from the drip pan. Two weeks later someone comes to inspect, it's an internal pan issue. I told them ok go ahead and fix it. That was the end of July. I made my original call the beginning of May. My business went there entire summer without ac because their entire staff was to incompetent to communicate with each other or their clients.

We have been Nason's customers for 15 years. They have always provided excellent service, which is very much appreciated. What distinguishes them is how they step up in tough times, when the heat goes out in the dead of winter or the AC fails during a heat wave. We are most grateful for caring and compassion. Top notch.