Appliance Repair reviews in North Kingstown, Rhode Island

Paul was terrific and finally fixed my microwave after 2 other technicians and many appointments later. I was left hanging when another tech did not show up on a scheduled call on 1/25 with no call or explanation or reschedule I was unable to speak with a human and kept getting voice over and texts which did not solve the issue. I finally did a reschedule and had to wait another week.
I had previously have had good experience on the phone but this episode was frustrating

Very good tech. Very informative and knowledgeable. Unfortunately my dishwasher is too old to get parts for. He did a great job.

Ian was very polite. He is efficient and explains what he is doing. We enjoyed his visits.

Michael was nice. Parts were too expensive. Didn't want to buy an insurance plan. He understood.

We like Sears Appliance Repair. They always are very skilled and professional. The technician, Michael is a great technician. We have used Sears Appliance Repair for many years.

Technician didn't show up until 4 hours after the appointment was confirmed. He didn't fix my appliance. He said it could be several parts and was probably going to be expensive. I don't have a quote for parts or anything. I spent $139 for him to not bother attempting to fix my freezer. If it was a compressor, or a computer panel at least get me a price but he said he couldn't determine what it was.

Issues not resolved. Tech was very nice on 7/22 and looked up parts needed. Called me later that day to say parts are not available. Issue was not reported as unfixable to warranty company and now I am in limbo. They say case is closed so I need to put in a new service call. Repair chat lady says case is closed and I need a new claim. This could all be solved if they'd contact the tech and get his report. A month in and no resolution. Impossible to talk to a real person.

Not very helpful. Identified a bunch of problems but offered no solutions to stand behind their product

Tech misdiagnosed the problem or diagnosed correctly and broke the computer board and wanted to charge an extra $500 to fix the problem.

Repairs were done quickly and professionally!!Thank you , Richard!!

Great job, on time. Very enjoyable and caring about his work. We had a great conversation. Did a great job of finishing his job, check his work. WELL DONE !!!!!!!3

We have had such a poor experience all around with Sears when trying to have our almost brand new washer/dryer combo unit repaired. Even though we purchased a master protection agreement thinking it would be helpful, it has proven to be anything but. We have been without laundry since 7/12/24 as the wrong parts were ordered so the next technician could not repair, then repeated technician no shows, no customer support help or escalation when and if you are able to get someone on the phone. We have experienced automated text barrages and emails about appointments that we did not make and then automated reschedules of those appointments, it has been weeks of this. We have filed a complaint with the Better Business Bureau. Buyer beware, please stay away from Sears!

Very professional in approach. Kept me informed every step of the way
Preventative maintenance check on washer, dryer, range, dishwasher.

Easy to schedule (able to get an appointment the next day, and they came on a Saturday). Clear communication before the appointment about the scheduled time. Showed up exactly when they said. Ian was professional. Quickly diagnosed the problem with our dryer. Had the parts ready to go. Clear about the cost. From beginning to end it only took 20 minutes. Now my dryer is running again and has never been quieter.

Best service experience in my 40 years. Prompt and great use of AI technology. I may sign up for sears yearly service contract covers all appliances.

Michael was great - called ahead to let me know exactly when he’d be arriving- worked skillfully and knew the mechanics of our dishwasher well!

Solid tech, always delivers consistent work and friendly professional demeanor.

Great Erick is outstanding and very knowledgeable I could never ask for a better person.

Work down in a timely fashion. The issue we had was having repairman return in a reasonable time frame. We were not informed of 4 days he was not coming. We spent 4 days of waiting 8 to 5...

The repair work was competent. The scheduling is entirely automated and abysmal. It has no idea when a technician will actually arrive. Spent an entire day waiting for someone who never showed up.

Joseph was professional, knowledgeable and we are grateful for his service