Appliance Repair reviews in Portsmouth, Rhode Island

They have serviced my washer and dryer a few times without any problems. The last time they came was awful. They had to order 3 parts, one of which was a special order. We had a lot of back and forth with them about checking on the status of the special order We were told they could not check on it because their supplier did not have the part and it was coming right from the manufacturer who also did not have any in stock so they had to make it first. I finally involved Whirlpool who was able to help us get things done within five days of the call. We were a few days short of a month without our washing machine. I would NEVER use Rinfret's Appliance Service again! I would like to give them 0 stars but that option was not available.

Called and left message, call returned same day. Matt asked some questions and set up service call for the following day. David came out, on time, very professional, offered suggestions for future maintenance. Completed job, checked, cleaned up area and left. Rinfret was recommended by a friend who had used them in the past and was very happy with their services. A+ for quick response, professional and knowledgeable technicians. I would definitely use this service again and recommend them to anyone who is looking for prompt, professional, competent and reasonably priced appliance repair services. Thank you Matt and David.

I am impressed with these honest, smart and ontime people. It is sad that appliances (even the best ones) need service 2-4 years after purchase. On the positive, Rinfret has smart techs who can service all the brands, even the brands that are less well known. I am happy to have found these people, especially after disasters we've had with other "Factory Authorized Service Providers"

I have been using Rinfret’s for many years. They are honest, knowledgeable and very professional. Our technician Jay rocks, he’s very personable and will continue to recommended Rinfret’s and Jay.

I have been waiting since Jun 6, 2017 for replacement door for my NEW refrigerator that was delivered damaged. Today is April 27, 2018. Rinfret does not return calls to Whirlpool Corporation so we can resolve this issue.

This company fixed a problem on my GE Monogram oven in 2018 and I was happy with their service. More recently they attended another problem with the same oven but despite spending hundreds of dollars they were unable to fix the problem. I was working with one of the owners to try and get the repair done when the other owner abruptly stopped the work. They did refund all the money I had paid but I was left with a faulty oven. I contacted GE directly and they sent an engineer who fixed the problem on the second visit and it was a lot cheaper than Rinfrets charged.

I reached out to Rinfret's Appliance Service for help with a Frigidaire window AC unit that seemed to have an issue with the fan. Matthew Rinfret informed me that they do not service window unit AC's and recommended I call Frigidaire directly, which I had already done with little success. Upon learning that, Matthew provided some free advice on how to fix the issue and it worked! I greatly appreciate Matthew going above and beyond, even for a service that they didn't provide. I will certainly keep this business in mind for future appliance repairs.

Matt and Kathy were SO incredibly helpful with my refrigerator debacle. Clearly they're experienced experts, and kindly, too. I recommend keeping this company in your contacts for appliance repair.

UPDATE: The owner of the business contacted us and was understanding of the situation. He sent the repair man back out with the correct part to fix the dryer, and rightfully did not charge us any additional fee or cost. This time, the repair tech followed through and actually tested the dryer to make sure it was functioning properly before leaving. It was completed, the dryer works, and we are grateful that the business stood by its service and worked to rectify the situation. Based on how it all ended, I would recommend them knowing that the owner is so responsive.

Word to the wise…..based on recommendations on a here we contacted Rinfrets Appliance Repair and so far they took $250 from us and did not perform the work, said the part they ordered didn’t fix the problem so need to order another part for another $200. And wanted that upfront also (which we didn’t do). Waiting for them to fix this situation but as of now I would definitely NOT recommend them. Would not have hired them at $450 to fix a dryer we can replace new for $600.

Jack came out recently to replace one of the burners on our store. He was on time, courteous and knowledgeable. This is the second time I’ve used this company. About a year ago I had them come out to repair dryer. When the “fix” didn’t last, they returned, free of charge to try again. The second attempt worked. Great customer service. Would use them again if needed. Highly recommend

I love it when you call a place as a new customer and the person answering the phone really sounds enthusiastic about taking care of you.
The phone connection is the first stop of first impressions and Rinfrets nailed it-
Then when the service provider calls ahead, shows up on time, fixes the problem, returns with a smile when we realized there was still a problem and fixes it again.
I am so happy to have found a local appliance repair company I will now rely on to fix what’s broken as often as possible rather than toss and rebuy -
Repairing an appliance with Rinfrets was an extremely positive experience.

We used Rinfret's today for a problem with our LG dryer. The technician called ahead to coordinate the arrival time. He was polite and efficient, had the part in his truck, and wrapped things up in about an hour, with no surprises on the invoice. Recommended.

I found Rinfret's through Frigidaire as a recommended provider for an out of warranty dryer. Our dryer needed a new heating element so we were hoping to get someone out ASAP. I called and spoke to Matt who was super polite and professional. He was able to get someone out about 2-3 days after I called, which wasn't ideal but not a reflection of Rinfret's. It's a busy time of year, so I was expecting much longer so this was great to hear. Jack, the technician that came over was incredibly polite and helpful. He installed a new heating element and even checked out the rest of the dryer components to make sure everything else looked good.

Lastly, Matt called us a few days later to make sure everything was working properly which was super appreciated. Overall this was a great experience and I plan on using Rinfret's for any appliance needs in the future.

Acting in my capacity as a property manager, I made an appointment for a dryer service and was given a four hour window to await a 10 minute heads-up call. At the time the call came, my daughter was actively getting sick, delaying me by 5 minutes. I called and notified the tech and was told he COULDN'T WAIT 5 MINUTES because he had an appointment in Providence to get to. This, after getting a four hour window to sit and wait for this guy. I'm a professional, so I bit my tongue, and rescheduled for the next Wednesday at 9:00 AM.

Here I am, Wednesday morning. 9:20. Still no technician. And I had to CALL THEM to find out. Further, I had to delay bringing my son to daycare to be here for this. If In the future, I will avoid using Rinfret's and instead call Wickford appliance so I don't get treated like this.

Excellent experience with Rinfrets. They came on time, diagnosed the problem, and had the part needed to fix my Maytag refrigerator in the van. They were done within an hour. Total cost was the price of the part plus the service call, which was relayed to me when I made the appointment. They warranty their work. I'd use them again.

Excellent service. Would definitely recommend.Two of my neighbors recommended Rinfret’s to repair our dishwasher. The repair people were very professional and had a lot of experience with many types of brands. Great communication between staff, as we had one appt to diagnose, but need a second appt for a new part. They had an issue with the replacement part so had to return a third time, but we were pleased with the communication and how they - and the owner - managed communication with us to get the job done.

I made an appointment for my dryer for 8 am, the technician didn't arrive until 8:10. Once the technician arrived i gave him the rundown of what had happened and what I had tried already to fix the issue before deciding that it was a safer bet to have a professional take a look. The technician spent 20 minutes trouble shooting before telling me that he won't be fixing my dryer because "they don't make parts for this model anymore, you should just buy a new one."

I questioned him about what was wrong and if there were any other options than buying a brand new dryer, but he insisted that it would be impossible to repair this dryer, and then he left.

Once he left I spent 5 minutes on Google and found the exact part he said was broken, avaliable for sale. So I ordered it. It came in today and I installed it myself now my "unrepairable dryer" is working again.

This company is not worth doing any buissness with. When I said I wanted a professional to look at my dryer, I should have went to a company that actually hires professionals.

If you're looking for a company that will show up late, and then lie directly to your face, look no further!

Rinfret's saves the day! Thank you Dennis for your professionalism, knowledge, and communication—we appreciate you! Our washer is back to normal and no longer sounds like it is about to head into outer space.

In my repeated experience, everything is right with Rinfret's Appliance Service: Responsive in their communication not to mention courteous and helpful. I got a timely appointment, an accurate diagnosis, and an acceptable repair estimate that was actually higher than I had to pay. Did you hear that? I received a pricey estimate but went ahead with the repair because it was cheaper than replacing the whole machine. When the work was finished, my bill was half of what I expected. That is an honest business! Oh, and in this throwaway, consumer culture it's a great relief to have a local repair shop that believes in keeping things running as long as possible.

Unfortunately our oven completely stopped working. I decided to give Rinfrets a call. I spoke with the owner Mathew, who was very pleasent and knowledgeable. I decided to schedule an appointment. The technician showed up promptly and had our oven fixed in no time at all! 💯 Thank you!

Make Rinfret's your first, and only call for appliance service - absolutely the best. From initial call, to appointment scheduling, to the actual service just tip-top attention to the customer. We needed a dishwasher repair and Matt dispatched Jay who arrived within minutes of the start of the scheduled service window, which was the very next day. He was friendly and approachable, and even helped me understand the issue and talked me through what he was doing to repair the problem - a true long-time pro who's worked with and for Rinfret's for 29+ years. Thank you for resolving the problem in such a timely and professional manner - you've earned a customer for life. Well done!