HVAC reviews in Fort Mill, South Carolina

Not satisfied at all, our heat went out in the middle of the night. We scheduled an appointment online for the following morning on their website and was called first thing in the morning and told that they actually did not have that early morning appointment available. Then when the technician arrived The communication was awful. They try to call you from a random 1-800 number and expect you to answer...

They were able to tell us absolutely nothing about the intermittent heating issue and I don't know if they actually did anything other than turn the heat on and tell us it's working. But they sure wanted their $80 fee to be paid even though they provided nothing...

Additional information after response:

Responding Directly to the owner!

Fact 1:
I recieved a schedule confirmation email at 11:14pm the night that i booked stating

"You have made an appointment with R&B Climate Control for the property ****"

sounds pretty confirmed to me...

Fact 2:
additionally, if you call wiping a flame sensor down with a rag, a cleaning service, then there is a much bigger issue here.

Fact 3:
lastly, home/away assist was not the issue as i troubleshooting myself and could physically hear the gas pack attempting to ignite multiple times with failures each time resulting in a time out...

Opinion 1:
so no i'm sure the problem is not corrected and im sure i will have to hire another HVAC contractor to ACTUALLY troubleshoot my issue.

Thank you for setting the standard for HVAC service so low. Keep the 80$ and learn how to provide decent customer service.

We placed an emergency service call with R&B after our heat went out. The office staff provided a reasonable time window for technicians to arrive. Daniel quickly located the defective part and outlined next steps. The replacement part was ordered and replaced quickly. Daniel even took the time to point out some maintenance related items that could potentially cause some issues down the road.

Overall this was painless experience given the circumstances.

My heating system was serviced this morning by Charli the technician. He was so kind, professional and knowledgeable. He was able to resolve a concern that I have had for 13 years!!!! I have a ceiling air return grate in the upstairs landing, which is very close to the railing above the first floor. I have always been nervous about changing the filter, because of the danger of falling over and railing. I expressed my concern to Charli and he said he could fix the problem. He removed the grate and reversed it so the opening was near the wall and not the railing. Why hasn't any other technician offered this solution. I am so thankful to him!!!! I have expressed this concern to every technician over the 13 years I have lived here, but this is the first time someone offered a solution!!!! I will request him in the future for my services. He explained thoroughly the service he performed, potential concerns and options. This was a pleasant start to a day!!!!! Thank you Charlie.

Charli was here to do our annual AC inspection and maintenance. He did an excellent job of checking and cleaning everything and then was super helpful in explaining everything about our system. We discussed ways to make the system more efficient and long-term options for when our (getting old) systems need replacement. I hope to see Charli again in the fall when we do our heating inspection and maintenance.

ARCE rescued me again. Shane B. came within one day and fixed the problem. He was very nice, and I appreciate how they tell me exactly what the problem is and don't exaggerate. Everything is expensive these days, and they give me the option to fix it myself but I am always so grateful that the problem is fixed quickly that I just let them do the repair so my renters can be up again. I am starting to sign up for their maintenance contracts at multiple houses and I think I can trust ARCE to keep things running smoothly in the future.

Shayne b
Shayne took all the time necessary to service my 3 units. He replaced a thermostat by getting one on his own so he could complete the job today while he was here. He provided advice on how to care for the units I have. He was professional but friendly and helpful. He built my confidence and admiration for the service provided by Arce so I will definitely continue to use their service team for routine maintenance and any problem I may have with my units. Excellent work!

I wanted to give a shout out to technician Shayne B. He was very thorough, kind and respectful. It is always appreciated when you have a technician come and they don't try and get over on you, but is honest and helpful.

Arce heating and cooling came today to perform our spring maintenance check-up. Shane and Charlie were very polite and efficient in their work. Our AC unit is showing some age, and Shane explained all our options to keep us cool and comfortable this summer. He left us with all the information, to give us a few days to discuss and weigh options. We greatly appreciate that there was no pressure to make an immediate decision.

We have had a maintenance contract with Arce for sometime and after a few years of service they recommended a replacement of our unit due to the corrosion on the coils of the unit and the units general inability to keep up with cooling the home in the summer months. The unit was replaced by two technicians. Everything seemed fine but we notice the following day that the air upstairs wasn't moving as fast as it was downstairs. Arce dispatched another tech (Alejandro) who came out on a Saturday within an hour of our call. HE did an excellent job diagnosing the issue and explaining in plain term what he would do for the repair. Arce agreed to cover the cost of the part that had failed since it was not part of their checks before leaving the day before. Alejandro was very professional and got our system back up and running quickly. I am very appreciative of his professionalism, work ethic and customer service! We will continue using Arce in the future!

Charlie was very professional, answered all my questions and got at me about my filter, gotta change that. But he was great, in and out without me even noticing and wrapped up in record time. Highly recommend Arce and Charlie in particular.

Amazing service as always. Prompt, professional and courteous. Very helpful and extremely insightful. Shayne B was once again phenomenal - I definitely have confidence in my heating and cooling system after he has looked at it. This time he also had Chris G with him and Chris was also very helpful and very knowledgeable and professional. Excellent as always.

Shayne B was amazing! He was quick to identify the problem, tell us what wasn't working, and helped get it fixed pretty fast. Overall very well done and great service.

Alejandro Was very knowledgeable and courteous. He handled himself in a very professional manner, and explained things in great detail. I would highly recommend him and Arce heating and cooling to anyone.

Charlie did a wonderful job for us today. He was very professional, thorough and took his time in being detail oriented. He patiently answered all my questions and ensured everything was done to my satisfaction. I very much appreciate his wonderful service and highly recommend him.

Jonathan was professional and courteous. Very knowledgeable in his field and reviewed all issues/solutions with pics and video. We appreciate his attention to detail and will be requesting him for our scheduled maintenance work.

I recently had Shayne B from Arce Heating and AC handle an HVAC repair at my home, and could not be more pleased with service, and the time spent explaining the issue. He was professional and knowledgeable. Shayne quickly diagnose the issue and explain my options. The work was completed promptly and aftewards he showed me the before and after pictures. The system is now running properly. With Shayne's attention to detail and commitment to quality, I feel good recommending Arce heating and AC to friends and family.

Alejandro did a wonderful job fixing air conditioner this Sunday. We really appreciate him being available on the weekend. While he was there he discovered and alerted us to a plumbing leak that could have caused great damage. Please pat Mr. Alejandro on the back for a job well done. Thank you!!!

If I could have left zero stars I would have. Arce started out great, but money and greed got in his way. As he puts it "its just business" overcharging customers. Charging 310.00 for a 20.00 dollar part. Then telling me he does it because "all the big companies do it". Its a disgrace seeing a good person turning like this. Beware!

Our service today was prompt and thorough from Shayne B. He stayed working on finding the issue until it was fixed. We have used ARCE for many years and will continue to recommend them to others.

Charli Amaya is an excellent tech. Very thorough, professional and willing to go the extra mile. Excellent customer service.

Shayne is an absolute genius. I couldn’t believe how hard he worked to get my old gas pack up and running. I’ve literally never met a technician who was so dedicated and determined to serve his clients. I felt that I won the lottery that he was the technician that came to help me. Amazing! The best!

March 6, 2024 Alejandro came today for my ac maintenance and I was once again delighted with the care and customer service he showed. He was so thorough and polite and got me all set up for the summer. I especially appreciate this because I have an older unit and it makes me feel great that Alejandro cares about keeping it in good running order and not just about selling me a new unit. Awesome job!