HVAC reviews in Great Falls, South Carolina

Awesome service ! It was very cold last week and they came out right away. Honest and very knowledgeable. I trust them and have recommended them to my neighbors without hesitation. They had the same good experience.

Brandon with Air Care Heating and Air did an excellent job from start to finish. It was clear that he cared about doing a very thorough job. He assessed my needs to make sure the system that I got would work for my house and have everything I wanted. He could tell I was concerned about air quality and suggested the air purifier. I got a reasonable quote and set up a time for installation. He and his team did a fantastic job installing the unit. I could not be happier. I have a warranty but feel as though I not only got a great heat and air system but a support team that will be able to help me with any heat and air concerns that I have in the future. I have another home that I am renovating and I plan on using Air Care Heating and Air. I can confidently highly recommend them.

I have been doing business with Air Care for about 9 years. They are good folks to work with. Rick comes out twice a year to perform maintenance on my unit. Rick also installed my unit. Want to give a shout out for Rick. He is very polite, honest and he knows his business. I applaud Rick!
Overall, I recommend Air Care, excellent customer service always!

Brandon was great. Fast capable caring customer service and fair-priced. Second time we've used these guys. Will call them again in the future for our HVAC needs.

They are always available when called. They are very knowledgeable and tell you step by step on what they are doing so you understand the issue.

Don’t write reviews. I tell what happened and you can decide. They were nice enough but took four trips to get it right.
- [ ] No heat from heat pump. Had backup heat only. They came that day which was nice. Found burnt wire at compressor but was not the problem. Diagnosed to the control head not commanding the compressor on when thermostat was calling for heat. Advised $785 to replace the controller.
- [ ] Replaced controller next day. Later in day found that heat was not turning off and exceeding set temperature. Compressor was off but fan and backup heat was on. Returned and advised DIP switch on controller set the wrong way.
- [ ] Next day woke up to no heat. Backup heat commanded but nothing running. Returned and found W wire not connected at controller.
- [ ] Later in afternoon heat was again not shutting off so back to the first problem. Sent photos of controller and I reset it with no change. Returned again and advised the W1-W2 jumper wire should not have been installed.

I get that it may take 1-2x to get it right but this seemed excessive. Here are my observations and advice.
- [ ] Don’t come in and talk to your customers about how great you are. Show how great you are.
- [ ] Own your mistakes and apologize for any inconvenience. None of that was done.
- [ ] Don’t set your tools on your customer’s furniture and drag your boots through their house. Have some respect.
- [ ] I asked for a breakdown of parts and labor on the invoice. There’s nothing wrong with full transparency. They would not do this and apparently this industry does not do that. Even car dealers will break down costs so you know where your money’s going (and post their labor rate). That model controller is $250 retail. Less than 1.5hrs was spent on diagnostics and controller replacement, so $530 for that labor and overhead, unless the part is marked up but I was told they don’t do that. How would you know. And if they mark up the part that’s fine. Just lay it all out there so the customer knows what they’re dealing with.

If someone would get into this industry wanting to improve it rather than suck the gravy, we’d beat a path to your door. And that goes for any business.

Very nice staff. Explains what they are doing and needing to do. Great experience.

After my initial calls to another company went unanswered for a month, I called Air Care on Monday. They sent a technician out the same week on Wednesday! Rick was professional, quick, thorough, and communicative. Reasonable prices for a yearly service, quick response time, and great customer service. Highly recommend them!

AC stopped cooling my home last evening, I called right at 8am this morning, Brandon was at my home before 9am... Bless his heart, he had my AC fixed and cooling like always with in 15 min (capacitor) haf died! I will call Air Cool anytime we have an AC issue!!! Thank you so much for y'alls amazing service!!

100% satisfied with the quality of their work and the character of the workers. They treat me like family.

Had some issues but made a phone call they was more then happy to make thing right the same day

Awesome company!! Came out super quickly when our AC wasn’t working during a hot summers evening. They got us up and running until they could come back to replace our unit (within a couple days!!) due to a slow leak and our unit was 10+ years old. They worked with us to find the best financial solution! Awesome communication and excellent customer service! And fast work/scheduling! Highly recommend!!

They are a very professional company and they know what they are doing. Air Care Heating and Air is the only company I would call for my ac/ heating needs. My wife and I purchased two ac/ heat units last year, and we have had no problems. Give them a call today.

The technician Brandon was very polite and very professional and answered all my questions I was worried there was something serious wrong with my unit but thank goodness it's fine Brandon went above and beyond to make sure my unit didn't have any problems.
Thank you!

As always Air Care was prompt to respond to my issues/needs. Tech came by diagnosed the issue, found the necessary parts and came back the same day to install and get my AC working again! Great Company, would recommend to anyone!

This is the most professional and reliable business that I have dealt with in a very long time. When the air compressor went out in my air conditioning, they quickly responded to my request to have it fixed. I know that there are several people out there needing their ACs fixed during this hot weather, but somehow this company Came as soon as I called them. I believe this is a family owned business and I have dealt with them for many years. I would not trust my heating and air needs to any company, but air care.

Brandon and team always do a great job and are very responsive!! Keep up the great work guys, very much appreciated 👍

I can’t begin to tell you how pleased I am with this company. These guys came out and have an estimate and within two days where installing my new split unit. The install was super clean and the installation guys were top notch professional. The price was great and they use Mitsubishi units so you know you are not getting junk. I would absolutely use these guys again anytime I need AC work. More businesses could take notes from these folks on who a job should be done.

This is not like most of the overpriced services. They are reasonably priced and knowledgeable. I contacted Mitsubishi with a chronic problem that we spent literally hundreds of dollars to fix with no solution. Mitsubishi recommended Mike Miller and Air Care. In one stop they resolved the problem and the A/C has been fantastic since.
They are honest, reliable and nice people to deal with. Very helpful.

Highly recommended!

From the first time I met Brandon with Air Care, I was impressed. He was on time, knowledgeable, courteous, and easy to get in touch with throughout the process. He got me a quote quickly and followed through with a great install. I’ll definitely be using them again and highly recommend Air Care to anyone needing HVAC work done right.

Professional service from the original estimate to the finished project! Competitive price and equipment selection made AirCare my preferred choice.